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August 2024 by Kevin Luu
I had a wonderful experience purchasing my bedsheets through Irida, an employee at Tuft n needle in Glendale. She was really fantastic and went above and beyond. I had called in the morning looking for a specific type of bedsheets. Irida was pleasant to talk to and she searched through the inventory to help find the ones I was looking for. I just picked them up in person, and Irida was even more pleasant in person. Always nice to see such exceptional customer service.
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July 2024 by dominique barrientos
I truly enjoyed my experience at tuft and needle. Irida was very sweet, knowledgeable and helped me choose a mattress that was perfect for my needs!
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June 2024 by Dylan Cimo
Super helpful and knowledgeable associates.
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May 2024 by Lisa Tarasyuk
10/10 - Irida was awesome! Love this store and her service!
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May 2024 by Keisha Chandler
Irida was amazing and helpful during a hard time. I appreciated her knowledge and took her time with me to make a decision on a very important purchase. Thank you for your time and care!
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May 2024 by Celine Eses
I stumbled upon this store while trying to buy a new pillow locally, and wow, what a lovely experience! The staff who helped me (a lovely European woman and a very sweet lady with fun wire earrings, I’m sorry I didn’t get your names!) were incredibly helpful and casual in the best way possible, as I didn’t feel pressured or rushed. And after a day of sleeping on my new pillow, I’m glad to say their products are fantastic too. ✨
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May 2024 by Ashton Trujillo
This store is great and I’m glad we were able to try before purchasing. Irida was incredibly helpful, honest and did not pressure us at all.
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February 2024 by Benita Robledo
I loved being able to try the mattress in person. I was going to go with a different online brand but decided on Tuft and Needle because I could see what would be best for my bad back.The customer service was amazing too!
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February 2024 by Izzy Is
Marcelo was very helpful and professional. He answered all my questions and was very knowledgeable. I will make another purchase in the future and will ask for Marcelo.
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January 2024 by Andrew Oliver
I was agonizing over getting the right mattress for weeks and a friend recommended going to Tuft and Needle in Glendale. The staff were incredibly knowledgeable and very patient. I was able to take my time and test all the mattresses and walked out with a new mattress! Definitely recommend to anyone ready to get off the internet and go check out options in person. Very happy with my selection. Thanks again, Rita!
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December 2023 by Ashley Soo
Fantastic customer service without pressure or upselling. Johannes (sp?) was so helpful and kind and we ended up choosing a mint hybrid. The mint felt too soft and the original was really nice but the mint hybrid felt by far the most comfortable. absolutely loving our mattress!!
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November 2023 by chris assault
Awesome customer experience, manager shannon was so helpful with looking for a mattress. needed one for my sore back and associate rebecca was really kind when i first walked in. higly reccomend this place for their customer service experience
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November 2023 by Eddie Terrero
Went in the other day with my daughter and purchased a few pillows.If your looking for honest and great customer service this is the store!!
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September 2023 by Warren Farnes
Staff is very friendly and helpful and informative. Made the process feel smooth.
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September 2023 by robert Castillo
Irida is amazing with great customer service.
