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March 2024 by Liz C.
Terrible service!!!! I was sitting at the disabled seating area waiting to be serviced and no one came to help me...this branch needs to do better!
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February 2024 by KiKi Dev
Rude customer service by a supposed manager. Chunky latina lady with short orangish hair and some Freckles on her face. So rude we are considering another financial institution for our business and checking accounts.
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February 2024 by Helen D.
I am willing to accept waiting in line for a teller if there is actually more than one. As a business owner that as banked with Wells for 26 years your service is a joke these days. Last time I was in this branch I waited in line 17 minutes. I'm in the process of moving to another bank entirely.
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January 2024 by Anthony Delfranco
There was a long line with only 2 tellers and another guy sitting behind a computer drinking a coke. There was a lady in front of me and she asked him to help and he said no bad customer service he wasn’t doing anything that looked important there was about 20 people in line I hate Wells Fargo I will be switching banks soon
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December 2023 by Fred F.
I have be WFB customer since 1990 I will not giving them even (1) star I am not complaining about the tellers or the staff , I am sick & tired from waiting about 20-30 minutes every time to deposit check because there is 10-15 customers waiting in line , on top of that there is maximum (2) tellers Working The bank wants to save $$$, that's why they are not putting more tellers to work Also every couple months i see new teller ( without experience) for sure he is slow I am looking for a good bank , I think they are ( NOW ) all the same thing PS: I co post it without putting star , that's why I put 1 but doesn't deserve it
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December 2023 by Daniel H.
Terrible service. 15 people in line two tellers. Manager sitting on his ass no clue.
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December 2023 by Michael Lee
Business customer more than 10 years. service finally reach rock bottom. Today walked into the branch and was unable to conduct business because they had no tellers!My company transactions cannot be preformed by an ATM.The man in the suit “The Banker” could not held I was offered a sorry, come tomorrow.This incident along with the recent lack of other banking services has moved us to put forward a recommended Board action to sever our relationship with Wells Fargo Bank.
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December 2023 by Michael L.
Business customer more than 10 years. service finally reach rock bottom. Today walked into the branch and was unable to conduct business because they had no tellers! My company transactions cannot be preformed by an ATM. The man in the suit "The Banker" could not held I was offered a sorry, come tomorrow. This incident along with the recent lack of other banking services has moved us to put forward a recommended Board action to sever our relationship with Wells Fargo Bank.
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December 2023 by Imperium Equity LLC
Worst service ever. Tristan was not helpful at all. Manager left at 4:30 PM not at the time branch closes.We waited in line for 20 min to ask for a simple transaction history and they could not provide.If you can’t service a branch with exceptional customer service close the branch.I’m officially moving to a new bank that cares about their customers.Two tellers and 10 people in line.
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July 2023 by Chan U.
Terrible customer service at this branch. The branch manager Sylvia Perea would rather stay behind the counter and chat with her coworkers and help the customers. When a mistake was made, instead of apologizing she threw her teller under the bus by saying the teller didn't know what she was doing. Shameful! I see a bunch of one star reviews for this branch, now I personally know why. Do your banking elsewhere.
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June 2023 by Guillermo S.
Lousy customer service never have enough tellers, but have many of supervisors and managers standing around
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February 2023 by Jovany A.
Extremely rude customer service!!!!! Even the people in the line started laughing at Michelle the way she went about it. I was waiting in line to make a few deposits. The line looped around and then Michelle the line cop comes out of her cubicle and tells me to move forward rudely, I was talking to on the phone with a client because I'm a broker and did not appreciate her tone, interrupting my important call, and talks back to me stating she does not want to hear my conversation on the phone. Even my client i was talking on the phone with said that was rude of her behalf. I am in disbelief on how Michelle went about it. She was not helping a client in her cubicle, so I know I was not interrupting her customer. When I asked her for her name, she said it loud and proud "Michelle". At first, I was like no way she's the branch manager.... When I got to the teller, I asked for the branch managers name and they said it was Silvia. Silvia was with a customer, I waited 15 min to try and pass on my experience with Michelle so this doesn't happen again with any client here at Wells Fargo. Meanwhile I waited, I decided to put a review here to make customers aware. I'll be calling corporate to fulfill my complaint. Never coming to this branch again.
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January 2023 by Fred Farah
Always long line , most of the time is only1 or 2 tellersWaiting time is about 15-20 minutes ALWAYSThe tellers & the workers are ALL very nice & polite, for sure this is the order from the top to save money so the bank will increase his profit
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January 2023 by Nancy Nash
Stood in line behind 7 people on a Monday afternoon. Had 2 tellers but one left so just one. I finally get to be first and some guy shows up in the business line and gets taken first. Then another. I threw my hands up and left. No one answers the phone,either.
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January 2023 by Carmen Harman
Service was horrible they treated me like a thiefCouldn't get service had to call corporate
