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July 2023 by Jack Tolman
Small place, small town, though. Didn't have what was advertised, but got an alternative product. Employee was friendly.
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July 2023 by Brenda Roberts
My adult daughter and I went in to the store. Big 5. Sporting goods by Target in Grass Valley . We're both very disappointed in customer service in the shoe department. We were looking for specialty shoes that they may not have had. The salesman was not enthusiastic to help us and had to get another person to help him. He really gave off the impression that he could care less that he was at work. It was not a good experience.
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July 2023 by Rachael Harvey
They have a great variety of sporting goods. They are friendly and helpful.
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May 2023 by Joe Sims
Helpful friendly staff. Great selection of clothing, shoes, sports and hunting gear.
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May 2023 by Greg Ozuse
Customers beware, returns can be rejected because the staff doesn't feel like processing a return.
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April 2023 by Glenn Thompson
Counter staff was apathetic, to say the least. Like I was a bother to them. The shoe dept clerk was very attentive and helpful.
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April 2023 by Delaran S
They get a 5 today, because the sales associate was so patient and helpful. Thank you young Missy with the red colored hair.
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April 2023 by Iphone Account
The cashier was a man dressed up like a women...they are hiring mentally incompetent workers. I felt disgusted and left.
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February 2023 by Tony C Bond
Store is always busy, the staff was very helpful.
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December 2022 by D C.
Unfortunately, I decided to try this location again on Christmas Eve 2022 at about 12:10pm. The gun & ammo employees were so bad I just stop talking and left. Always lazy and rude service. Of course, some individuals are OK. But, odds are you will get lazy and rude. How this particular location can stay in business is beyond me. The franchise really needs to discipline the franchisee.
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December 2022 by Lydia F.
Horrible customer service. I have lived here for years and each time I try it out again the staff is disrespectful and acts as if each customer is a burden. Today was their last chance. I was on the phone asking what size ammo to get for my revolver because I had just bought it, and I asked the man behind the counter "How many rounds are in that box?" and he snapped saying "I can't sell you anything. You are on the phone asking prices for other people and I'm not selling you anything". I walked right out and went to the gun range in town who had no problem with me being there. Why couldn't he tell me how many rounds were in the box? Take business elsewhere.
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December 2022 by Jeannie Pittman
I seriously had the best experience at Big 5. I've never had a bad one. But, in an world right now where many people are just crabby. Many businesses are short staffed, waits are long for help or you have to check yourself out, none of that occurred.I had multiple people offer to assist me. When I did need help, they walked me to the product, did not point and grunt..check out was done by an employee. They waited patiently for my phone to re-load so I could get that coupon, ?.It was a very pleasant experience and I found stocking stuffers and a couple of nice gifts for everyone on my list.
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December 2022 by Tony P.
I give this location of Big Five a four star, because they have a great selection of sporting goods and clothing. The prices are the same as all Big Fives, so you either like that or you don't.They are also real close to where I live so that's a plus.unfortunately, like many post Covid businesses, it's hard to attract great salespeople and if your just an ok manager, it's hard to train and motivate new hires.The staff all seemed eager to help, they just didn't have much gas in the tank.Note to Manager, keep working on it!
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November 2022 by 407 Driver
I've bought a lot of outdoor gear, sportswear and footwear here. Prices are nice and low which is a relief, being it's in Grass Valley. Great shoe dept. with very helpful, friendly staff.
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November 2022 by jason cardona
I always shop here for work shoes. I used to buy knives here until that stopped carrying the CRKT brand. Actually one of my favorite places to browse.
