September 2021 by Gisler M.
Your store is very nice and clean. It has a great selection of quality items. The staff however has a lot to be desired. The workers do not even acknowledge your presence while strolling through the store. The checker (a short, heavyset, middle aged Hispanic woman) did not utter a word to me other than "paper or plastic" with a disdain. I realize we all have bad days, but this behavior was unacceptable. If a "hello" or "did you find everything" is too much for her she might be better off working on the loading dock. I'm not asking for my butt to be kissed nor do I need to be treated special. I do expect a little common courtesy while patronizing your business. I hope this is not the image you wish to project of your store. If so, I will gladly convey my experience to everyone I know and take my business elsewhere.
September 2021 by Emily S.
I'm giving 5 stars because this one person doesn't let it affect the local big grocery store. Never would I ever write a review, I would just let it go. My sister called over the phone for sandwiches and I was listening to the lady. She was clearly having a bad day. She was snappy and yelling over the fact we had simple sandwiches. I don't understand how people can act like this to somebody else that wasn't a problem. I don't know what it is how we attracted the worst one out of the bunch. Makes me lose some faith in humanity when a worker treats a nice person like shit over an order. It's like wow..don't sweat the small stuff lady. I hope that lady doesn't treat everybody like this.
August 2021 by Jon S.
I am calling for all mask wearers to boycott this store for not enforcing a mask requirement to enter the store. When are they going to get it that there are 56% of folks in Grass valley and Nevada city that have been vaccinated. We don't need potential virus carriers to be allowed in stores without a mask on. If we were to boycott for a two week period I think they might get it. After all they have no problem raising pricing and don't even make there employees wear masks. Shame on them and all other grocery stores in the area.
January 2021 by Donna D.
Raleys does NOT enforce the wearing of masks!! Small businesses are closed and failing due to the strict regulations. And yet, essential businesses are allowed to stay open without meeting the sates requirements regarding covid19 safety. Even Kmart makes random announcements about wearing a mask! Raleys needs to be safer!!
November 2020 by Amber N.
Let me just say, the Courtesy clerk Brunette curly haired girl who made these bouquets for my mother and grandmother was so kind, sweet and eager to learn and did a great job making the bouquets. I love that she had the gentle confidence to try though it wasn't her area of work:) My family got something extra special thanks to her!
September 2020 by Gigi G.
This is a very great location when ever I am in the area I like to make a special trip here I also really enjoy the Pete's coffee here soo good the bakery staff definitely achieves making great delicious coffee they also have very delicious bakery items some of my favorites are the maple bar donuts the French bread and the Dutch bread the individual cakes are very good this location is a very clean establishment very clean atmosphere I Also enjoy the service deli here it is very good they also Make very delicious sandwiches the meat department is always beautifully displayed they have very great quality in all of the items that they prepare they definitely achieve great presentation of delicious foods they also have vegan options which I think is awesome since a lot of people are vegan and I think it is great that they have added this to there stores this location Also has very wide aisles which makes shopping that much easier and the staff here is amazing if you need help finding a item they will walk you over to it they won't just point like other stores I definitely appreciate when a store will go above and beyond for me it is very nice they also have A very beautiful display of flowers in the floral department it always smells so good the restrooms are always very clean and the parking lots as well this store is very clean I highly recommend this establishment for anyone looking for a store and great shopping experiences I will definitely be coming back here again soon next time I am in town thank you raley's was
September 2020 by Carol S.
At self check out at 2:30pm September 5, 2020 I asked if checker could scan the 25 lb bag of carrots. I thought she had a wand but she didn't. Instead she came over and said yes she could telling me as she lifted the bag "YOU have to lift it" and then slammed the bag with all her strength back into my cart on top of my groceries. It was a stunning display of an anger management issue out of control.
We wanted to just walk out but didn't because we'd then have to go shopping elsewhere. We are new to the community but certainly will not be returning.
For management she was about 35, brown hair, and neither the union nor manager should be tolerating this type of behavior that costs customers.
Thanks to managment for responding. I worked at a large grocery chain for more than a decade so I understand that people have bad days, and customers can be a pain but this was so over the top I had to respond.
July 2020 by Laura O.
Today there were quite a few unmasked shoppers despite postings and announcements saying they must be worn. Why doesn't Raleys make those people leave? I don't feel that safe anymore and I'm angry.
June 2020 by Sara H.
Used to love coming in for the burritos about 10 years ago, 100% my faves. Now I'm not hoity toity enoigh apparently and dont feel welcome.
May 2020 by Gabbin K.
Raleys has been price gauging during a crisis! Shame shame! Raleys is a disgusting corporation that has raised their prices across the board, even though sales have doubled for the last few months. Disgusting. Boycott Raleys!!!
December 2019 by Ryan C.
Done with these guys completely now. Prices are already outrageous here, and now they're adding insult to injury by refusing to continue to absorb this state's ludicrous bag tax (they've been able to afford just fine from raising the price of every item in the store by a good buck since last year, I'm pretty sure). That was pretty much the only reason I was going here over Safeway anymore. You folks know people don't have any other choice but to get screwed by one or the other around here. Shame on you and your greed.
December 2019 by Tom T.
I'm starting to dislike this Raley's store particularly, they always run out of the baguette bread by noon, even on weekends. No more baguette for the rest of the day. Why bother have a bakery if you can't make bread for dinner?? That happens repeatedly, and I brought it up to management multiple times. They have so much of the French bread left over setting on the shelf all day. I told management make less French bread that sits on shelf and replace it with baguette bread which customers want. Raley's can profit while keeping customers happy and coming back, anyone knows this... Also, they used to sell chicken by the piece in the meat market and I could buy 2 pieces of dark & white meat, but they don't do that anymore. Now I have to buy packs of 3-4 pieces of each. I shop Raley's cause I thought they cater to their customers, but now they're acting like Safeway, they shuv their own crap to customers to buy whether they like it or not. I'll have to find my local market. The staff are super friendly and amazing.
October 2019 by Wendysuenewday S.
I love this store even more now. When we had a power outage for several days they were on fire with excellent customer service. Food ice and smiles were plenty. I love you all. I told them in person how impressed I was but need to be sure it's publicly displayed. We're about to experience another outage and I know I'll be spending a lot of time there again.
October 2019 by William C.
Five gold stars for Raleys. Tom Raley would be proud how the Freeman Lane store is handling the power outage. Fully operational, 17 check out stands, employees everywhere answering questions and welcoming shoppers. Far cry better than the monstrosity at Safeway. The difference between a locally owned and a national chain. Good job gals and guys. Thank you.
September 2019 by LaDonna A.
I am not local to Grass Valley & I am here for the weekend. Came to Raley's because I needed a few things. I was impressed with their wide selection of non-traditional grocery store items like outdoor collection, stationary needs, & even the large selection of laundry supplies. Specifically they offer many Seventh Generation products, which was important to me. The produce that I purchased was quite fresh & delicious. My only comment would be that their prices are a bit on the high side.