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February 2024 by John Mitzel
Great place. Great service
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January 2024 by Karl M.
I had special sized glass cut and tempered for special shelving. The glass fit perfectly and was exactly what I wanted. As for value I think that the price was fair and not overly expensive for this area.
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November 2023 by Rob J.
Rude, Unprofessional People. They waste our time then have no reason why they didn't show up to determine an estimate.
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November 2023 by Robert F.
IF YOU HAD GOOD SERVICE FROM GRASS VALLEY GLASS, YOU WERE LUCKY.I set up an appointment the week before. The morning before the appointment I called to confirm the time etc. My associate also called that morning to confirm. We waited 1&1/2 hours, and no show. I called Grass Valley Glass to ask why no one showed up and why no one called us to cancel the appointment or at least a reasonable explanation. I got a lot of double talk and the run around. The woman and her Boss wanted me to reschedule and wait another week. Because I never did get a sensible explanation why they flaked out I asked again why we did not receive a call to cancel or whatever, then she hung up the phone. Unprofessional rude people there. PS: I found out later from one of their employees that Grass Valley Glass themselves post most of their good reviews!!
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November 2023 by Ned Riley
Who's on First??? It's like going to the building department, you get a different answer depending on who you talk to. The people seem nice and they gave me a refund, so the three stars reflect that. But at the end of the day, I got bad advice mulitple times from different people, and wasted about three to four hours of my time going back and forth with them about information they had but seemed to have lost or not looked at. And then there was the window I supposedly ordered that was just the glass. It turns out I was able to reset the exsing glass myself since it was just a seal issue, which I told them. Guess I should have just tried to fix it myself. (not often I say that) Only took twenty minutes.Maybe they do good work, so don't let me scare you away. Just make sure you are very clear about what is happening.
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November 2023 by Salothon C.
My mother called Grass Valley Glass for an appointment. They asked for her phone number to call back, we waited 3 days, they never called. I decided to call them myself, and they gave me a date and time to meet with us. 4 days later they wanted to reschedule our appointment, I agreed. My mother called them to ask questions. My mother called me crying telling me how rude and mean they were to her with her questions. I was so angry, how can they treat an elderly lady like this? I called them, they said my mother is senile would not talk to me! OMG, this business is the worst experience I ever had! I will find another Glass Company that is friendlier and wants our business!
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November 2023 by Richard F.
We had an appointment to meet at our industrial building with their representative. I called two hours prior to the scheduled meet to confirm. Waited 1 1/2 hours no one showed up, no one called. Called the next day, they were rude and would take no responsability. Call Pro Glass and get your job done.
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November 2023 by Bob F.
IF YOU HAD GOOD SERVICE FROM GRASS VALLEY GLASS, YOU WERE LUCKY. I set up an appointment the week before. The morning before the appointment I called to confirm the time etc. My associate also called that morning to confirm. We waited 1&1/2 hours, and no show. I called Grass Valley Glass to ask why no one showed up and why no one called us to cancel the appointment or at least a reasonable explanation. I got a lot of double talk and the run around. The woman and her Boss wanted me to reschedule and wait another week. Because I never did get a sensible explanation why they flaked out I asked again why we did not receive a call to cancel or whatever, then she hung up the phone. Unprofessional rude people there. PS: I found out later from one of their employees that Grass Valley Glass themselves post most of the good reviews!!
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September 2023 by Robin L.
Every project they've done for us is expertly done, absolutely lovely people to work with!
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July 2023 by Vickie Gutierrez
Great customer service! I love this shop. Thanks, Lisa n Mohammed . I appreciate you.
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July 2023 by Belinda B.
I cannot say enough about this company! They we're attentive, professional and very timely in helping me replace a huge window in my house. Their communication was prompt and they we're able to expedite my appointment by two weeks. The quality of work is impeccable!!!
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June 2023 by Pamela Benson
Don was very helpful for us today. My friend was only in town for today and needed her windshield repaired. Don took the time to make sure she could get safely on her way!!!!He does excellent work and quickly!
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May 2023 by Lynette L.
I had an antique frame I wanted to put mirror in. They did a fantastic job with quick turnaround and excellent customer service. I highly recommend them.
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April 2023 by Emily P.
We recently had 4 windows replaced in our home by Grass Valley Glass. The office staff was very kind and helpful whenever I had to call regarding scheduling or ordering. The team came while I'm as at work and cleaned up well after themselves before leaving. The installation of the windows looks impeccable. It really brought a new look to the whole house. I would give a 5 star rating but it was kind of a lengthy process. We had ordered the windows/had our job assessment at the tail end of February. So it was about 2 months until we got the job completed but they said it was due to supplies and it taking the manufacturer extra time lately. Overall recommend Grass Valley Glass
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November 2022 by Heidi Kelley
Beware! Ordered multiple replacement windows in our home and had multiple issues with this company. Marty the owner came out to put together a quote which we agreed on. It took 4 months to get installed. When the bill arrived several windows were overpriced. Marty was very difficult and rude to deal with. After that we had to have them come back for several of the windows that would catch on slide. Marty - the owner- came and was once again rude. My husband had to deal with him-he was very dismissive and condescending towards women. One of the windows stopped sliding. Ally at the office kept telling us we would get a call back. My husband had to finally go in to get results. Marty came out and looked at it quickly, adjusted something and left. The very next time we used it it stuck again. After many calls to the office, speaking to the owners wife and Ally we were promised a call back but never did get one. After six attempts we decided to track down the manufacturer. Gregg the sales rep for this area was very helpful and put us in touch with a woman who arranged a technician from the manufacturer to come out and fix it. Here's the real kicker-when the slide units were installed by Marty and his crew, and nail was hammered in in a bent fashion which prevented it to slide properly. SO when the rude owner himself comes out and says he corrected the issue, and did not even recognize the problem, time for him to get out of the business! We support many local businesses, but this one never again. We were told by the tech we can deal with the company directly for future orders. Looks like other reviews with similar issues!
