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January 2024 by Richard H.
Last night after paying for my groceries I walked the entire length of the store on an injured knee only to find the door locked. Walking back, I told a cluster of chatting employees that it would be nice if they'd told me the door was locked. One of them dismissively replied "every night at 8:30!" As if that's common knowledge all over town. As if their private conversation is too important to inform a paying customer that the door at the far end is now locked. And they can't bother putting up a sign or barrier, like Safeway does. Meh. Inflated prices, malfunctioning self checkout machines and condescending staff. Safeway is worth a few miles. Or maybe time to give SPD my business.
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December 2023 by Fred F.
After shopping at Raley's in Grass Valley on Tuesday night (11/28/2023), I left without collecting my $60 cashback. I didn't realize it until later that night. The next morning, I went back to Raley's with my receipt thinking that surely when the cashier closed out her register the night before she would have been $60 dollars over. I showed the receipt to a woman working on the self-service lanes, she went to the backoffice for a time and then came back and said there was no record of an overage. She said that the bookkeeper would have to call me back. I left my name, phone number, and the receipt with her but she left me feeling like I was trying to pull a fast one. It's been two days and I haven't heard from anyone at Raley's. I tried calling the store and no one would pick up on the general line. I am mad and sad. I know that most people who work at Raley's are honest but I will not be shopping there anymore because the whole situation has left a bad taste. Note to management: Safeway cashiers seems to have a policy of double checking receipts by circling the net amount with a pen (or the tip of their finger which leaves a mark). This seems like a good way of protecting the store from cheating customers and honest customers from cashback errors. 2nd note to management: I moved on. Please save your "We apologize for....Rest assured...." bullshit for someone else.
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August 2023 by icky i
Raleys has staff that work very hard, recently they have been understaffed. The problem with the Raleys is not the staff or really any of the store itself but the "patrons" or "customers". These customers seem to have not attended preschool to learn basic patience and care. They never learned about the golden rule, nor do they care about those around them and what they may be dealing with. The customers at Raleys are horrendous and extremely rude to those working there SERVING THEM at a minimum wage job. If anything, Grass Valley should go back to preschool and realize we are all human, and no one wants to be yelled at or to cause others to have a hard time. GROW UP RALEYS CUSTOMERS!!! I went there to buy a drink after class and had to deal with a "grown man" crying and shuddering at missing out on a party he was going to attend that evening... it was around 5 pm. seriously.
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July 2023 by Donna D.
Went to Raleys in Grass valley yesterday and they only had two checkers open along with the self check out area. The lines of people waiting to check out was SO long that it went beyond the produce area, which is nearly halfway to the back of the store! The same went with the self check lane. One checker had worked 9 hours and had to leave. Extremely short staffed and the district manager (Michael Vidot?) was not available. Unacceptable for a business that we depend on! And, this was NOT a holiday...it was Monday.
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July 2023 by Kasey F.
Seems silly to write a review for a supermarket deli sandwich making experience, but here we are. Just ordered a Santa Cruz and had the best customer service. We were in kind of late (7:30p?) but the employee was friendly and seemed so happy to make our sandwich. She made our visit a good one.
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July 2023 by Mikhail B.
I was at Raley's this morning as I live in Grass Valley now and the customer service is absolutely horrific. I am early to buy a few things, only one line open. A man is in front of me with one item. He appears to be having problems trying to use his so-called smart phone to pay. I am waiting one, two , three minutes as three women are in front of me, one seemingly cleaning up things, the second waiting for the man but not really offering any help or inquiring about his issues. A third woman comes up. No one says a thing to me. No hello. No 'just a moment'. No explanation of what is going on and why they are standing around, mute! I I inquire finally, 'Are you open?' The first woman says I can go down to check out 12. I look down there. There is no one. Why would I go down there? These women do not know customer service. I blame the manager whom I have met previously. Last week I walked into the store, a younger woman who works there, walks right in front of me and expects me to stop for her (maybe greet here!!??), no greeting, Later, as their self-check out system has problems, she sees that I am frustrated, comes over, says not a single word. I am thinking to myself to the folks at Raleys hate customers? To be fair, there are others there who do greet one but there is a ton of talking going on with customers when things get busy. If you want to get in and get out, I heartily recommend going to SPD or Safeway where service, although not necessarily great is far better. I will also add that folks who are stocking the aisles are very helpful. I think the manger needs to get his S*** together. I often do not feel welcome there and customer service is the key to a good business as anyone knows.
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June 2023 by Daniel T.
Surprisingly Crabby coffee severs!There is old fashioned harassment in the air. Raleys is otherwise uniformly excellent.
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April 2023 by Leslie R
Raleys in Grass Valley has a check out issue. Served by a gentleman wearing a baseball cap and sunglasses. Slowly reviewed each item while chatting with the customer in front of me. Multiples of the same item were each touched and scanned Instead of adding up the number of items. Paused frequently to chat while scanning during which he seemed unable to scan. The quick line was not open. Self check doesn’t allow for the purchase of the bottle of wine in my basket. I am reminded every time I come here to shop elsewhere. They just don’t seem to be able to staff adequately. The last time I was here I was told the bagging staff had been fired as this store voted union. So Safeway, SPD are where I will go in the future. So sad as I have happily shopped at Raleys for years.
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March 2023 by Mary P.
I went back today to get more suishi at Raleys in Grass Valley. I pre-ordered on the phone to ensure I got what I was craving for. Ordered 2 of the spicy crunchy rolls, a made to order poke bowl (I added tuna) and the chefs sampler.This is for 3 people to share today!A special thanks to KIMMIE for going out of her way to get my order in as the suishi station was not answering. She personally went over and delivered my order and then called me back to let me know the order was placed. What a great employee with excellent customer service skills!
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February 2023 by Keith Davis
I googled where to find their Espresso Forte beans. Just a heads up, you cant get it at this location. Love the workers there though.
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January 2023 by Penelope W.
Oh Raley's! Please charge me a nickel for water, simply because you can. The health food section, vitamins, personal care, you're gorgeous honey! Some of the merchandising is confusing and the store layout. Soap, flowers, and produce, oh my!! Improving on the friendliness of the cashiers. Has a sensitive, self-checkout that isn't usually well monitored, unfortunately. The patrons are less aggressive than in other stores as well, maybe because they're juiced up on the healthy foods they sell here! Meat and bakery is always well stocked, organized, and convenient items are properly displayed for quick access.
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December 2022 by VeeVee N.
I recently found myself with some time to kill in Grass Valley before a concert, so I decided to stop by Raley's to see if I could find any interesting items. As luck would have it, I came across something that I had been searching for but had been unable to find back home - Sushi rice from Lundberg. I was so excited to find it that I ended up snatching up two bags for $8.99 each. I just couldn't resist!!! In addition to the sushi rice, Raley's had a great selection of other items. Their produce department was particularly impressive, with a wide variety of fresh fruits and vegetables. They also had a wide selection of meats, bakery items, and other grocery essentials. One thing that really stood out to me was their floral department. It was absolutely beautiful, with a wide variety of flowers, plants, and arrangements. It was clear that a lot of care and attention had gone into the selection and presentation of the items.
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August 2022 by Marie P.
aug.16,2022 around 10:30sh there had been a few times whem i buy something on sale,it rings up the regular price,i always have to look for a staff to adjust the price(at the self checkout) why can't these people adjust the price everytine.so sad for the elderly and for the people that doesn't check the prices on the monitor.
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August 2022 by scobies123
I googled where to find their Espresso Forte beans. Just a heads up, you cant get it at this location. Love the workers there though.
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May 2022 by Shirley B.
Never gets it all right! Too many service charges for delivery. The senior help line is never helpful.
