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March 2024 by cecilia aguado
"Very good service. Mario was very kind and quickly resolved an issue with our email. Thank you."
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March 2024 by Frank Santos
Employees are always very helpful and knowledgeable on saving me money for items I've shipped.
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March 2024 by Sarah Keeling
I am always greeted with a smile and even when they are very busy they are friendly and helpful
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March 2024 by Maristella Gabriele
The workers are very kind and professional.
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January 2024 by Debbie Campbell
Wonderful kind customer service! Very impressed.
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January 2024 by Brook Heston
Josie Rentz was fast Efficient and helpful when I came in to do a live scan and purchase some postage, etc.
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October 2023 by Vincent Serio
Thoroughly, extremely impressed. Walked in to a huge, huge line at 1:30pm on Sept 19. This team handled everyone with speed and care and in less than 10 minutes everyone was served. Never seen it done sooo well. Thanks!
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October 2023 by Jacqueline Johnson
$2.00 plus tax to print a label is ridiculous considering you need a label to send most things. Everywhere charges by the page for the price of the paper. Stop price gouging your community!
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September 2023 by Confessions of a Sharing Freak
I wish I could give them 5 stars. I have been taking my Amazon returns to this UPS Store for the better part of two years. During which time, I have also supported them by using their services. I think it is neat that they have brought in an Amazon self-service return kiosk. However, I had the most annoying experience today. There is a system I have adopted from a while, in fact, years back. I place my returns in the same re-sealable Amazon envelopes the items come in. I print out the codes on paper because it makes it go faster (than looking for the codes on my phone) at the register. It makes for a speedy process. But, today, a lady I'd never seen before, made me take each item out of the re-sealable Amazon envelopes. Good thing I never seal the envelopes until I get to the counter. Often, the person behind the counter would seal the envelopes for me. It makes me feel comfortable knowing that they can see I am returning the item I say I am returning. So, after I took each item out of the perfectly good re-sealable Amazon envelope, she makes me place each item inside a clear plastic bag, then makes me print a separate receipt (on sticker label) for each individual item. I had six items to return. What a waste of labels! Because you can actually print several items on one receipt/label. She said that Amazon is very particular in the way they want to see their returns done. How utterly ridiculous of her!! I have been a prime member for over 10 years, and 5 of those years as a small business owner. I know how to properly pack an Amazon return. Anyway, I was super annoyed. I'm sure there were other customers waiting in line feeling the same as me. I left feeling glad and relieved that I wasn't returning a personal item like a bra or underwear or something I wouldn't want anyone else to see. That would have been embarrassing. This way of returning items back to Amazon infringes on one's privacy rights. Not to mention just how long it took to re-package everything. In the meantime, there was a huge line of customers waiting. I will give Staples a try next time.
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June 2023 by Jo O.
Thank you so much Deante (sp??). You were absolutely fabulous and so patient. Totally appreciated your kindness and great customer service! I have always received good service, but today, already having been frazzled, you showed exceptional patience and helpfulness. Thanks so much! Blessings!
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May 2023 by Chad Lahue
The lines here are always out the door. There’s either five people behind the counter, helping one person or there’s one person behind the counter going as slow as they possibly can. This is one of the worst run UPS mailing locations I’ve ever been to.
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April 2023 by Joan K.
I had a fairly complicated copy job that I left and returned to pick up. After reviewing it, I discovered one of the items that needed to be 15 copies was only 1. This could have been a miscommunication when I dropped off the job as I mentioned it was a fairly complicated job. I went back to get the extra copies made and it was very close to closing time. The manager went out of his way to be helpful, which was much appreciated as I needed the project for a meeting at 8am the next day. The staff at this place works hard and they are busy, especially nearing closing time. I will always go back to this store when I'm in Grass Valley.
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March 2023 by Lisa Thompson
The employees here go an extra mile to give great service in this store. And Mark is a top notch manager. Very well run UPS Store!
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February 2023 by John Leatherby
I made an appointment online for notary services, on their website. When I got to the store, I stood in line for a long time, and was finally helped by a gentleman that informed me that they don't honor notary appointments made on their website. They only do walk-in's and there's no guarantee if and when a notary will be there. Seems like a sketchy way for a major business to operate. Waste of 45 minutes.
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February 2023 by Kaila P.
Everyone that works here is really friendly and they get things done. Sometimes there can be a bit of a wait, but it's worth it to know your packages are safe. Big thanks to mark and the nice guy with the brown hair who helped me today. I got my passport pics and left smiling!:)