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February 2024 by Chuto 057
A Horrible branch. Maybe one of the worst. The women who work there are "Queens of No". Literally have to deal with frowning faces of disgust every time. The one assistant manager is a total wench. Manager isn't much better either. It's as if they enjoy making banking as difficult as possible. If there was a zero star rating, that's what I would have chosen. Wells Fargo has fallen too far to recover....
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May 2023 by Kenneth Ross
Rude staff that is now refusing to help a long term customer with a large amount of money. Horrible people.
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March 2023 by RadxVlogs
Bad costumer service. I wanted to open an account but the costumer service was bad so i left
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December 2022 by Devin M.
We waited in a long line to do a deposit and at the end of our transaction which was quite quick as the tellers behind the counters were very quick and efficient, however a banker that was distracted from a long delayed wire transfer by chatting in the back ( Andrew corrado) was asked if he was free, he pointed to his customer and said he could help us next, as we waited in the chairs and he reluctantly sauntered back to his desk, he finished the money order and as he let his customer out of his cubicle he was approached by the customer that was last in line, he glanced at us and then pulled the customer in to help him. Then as we waited while he finished with this additional customer, the customer left and he wandered to the back. Noticing that we haven't been helped and just finishing up, Rita came to the rescue, helped with a name change on the account quickly and with friendly service. 5 stars on all accounts except Andrew corrado that seemed to have some kind of issue with me and my wife for some reason.
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December 2022 by Josh Thompson
Closes randomly. Need a reliable bank not a closed one
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December 2022 by Ralph price
5 bankers on the premises. One 1 teller working. Line 30 long.The other 3"bankers" disdainful and not interested in getting up from their computers and helping.
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September 2022 by Kasey Burlingham
Wells Fargo is a terrible bank as is but most branches can usually resolve my issues. It’s generally not the people who work at the small branches that make the bank terrible it’s the bank itself but I could just never seem to get anything resolved when I go to this particular spot. There’s always long lines, the manager will often be talking loudly with other customers about her political views and how lazy people are ,I recommend going to the one in downtown grass Valley instead!(In response to comment below issue was resolved by downtown bank)
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September 2022 by Jon
The worst bank available. They close before houres on the door. I'm proud to have closed my account at this bank
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August 2022 by Josh 530
Closes randomly. Need a reliable bank not a closed one
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April 2022 by Ann S.
You gave me a chance to have an account when no other bank around would give me a chance. You also have been helpful when I had a problem or question. Thank you
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March 2022 by Pablo P
when I went to make a withdrawal yesterday, the service manager, said out loud “I hate that guy, he is a piece of s**** in front to other team members in reference to me. no one, absolutely no one should ever be treated that way, especially from a manager. It is public knowledge that Wells Fargo has worked in recent years to regain customer trust, well, by having managers who treat customers that way, no wonder it's so hard for them to change the public's impression. absolutely unacceptable
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December 2021 by Summer O.
Expecting the services they claim to offer, Wells Fargo in Grass Valley, CA denied helping me today. The tellers can't get any worse, eh? Thanks for the confirmation that you don't know and don't care. No wonder I closed my last account with WF. I then called the 1-800 number, who thankfully was able to help me. Will be sure to call the long distance customer service number instead of going to the physical location next time around. The Penn Valley location used to be great, why did it close? Pablo was great help and definitely the friendliest person that I've ever met who works for Wells Fargo.
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August 2021 by Maxwell Blackburnadeaux
They could benefit from not bleeding their clientele dry with a ton of hidden fees and automated payments.
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July 2021 by Larry E.
I have a business account and a personal account. I show up to get a personal loan and I'm treated like a 300 credit score smuk. I really considering moving my accounts to a more personable bank. I was told they didn't have time for me. If I could 0 stars I would.
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April 2021 by Kenneth R.
This branch are under the leadership of Lauren Stowe I believe and she has become a total nightmare ever since. I have a mortgage and a quite large amount of cash etc. she was my personal banker and aside from horrible guidance of my investments she treats me like crap now. I will be moving my accounts ASAP.
