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March 2024 by Jessica Majick
My husband went in to get the nail in his tire fixed. A day later i noticed his center hubcap from that same tire they repaired and took off was missing. My husband called them and of course they didn’t have it. Then proceeded to say “well it could have fell off while driving” which obviously isn’t the case because they are the ones that took it off and forgot to put it back on. We were going to take our other car here to get checked but nevermind.
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February 2024 by Mark Howard
Zach is great. He'll make you laugh. Great place. Short wait. Will return
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February 2024 by eilene dubel
Got ripped off by Allen Tire. Called Big O and they got me right in to do work that Allen Tire jacked me around on! Great service! Great guys! So mad I didn't come to them first!
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February 2024 by Frank Ortiz
Told me my tires were too old and cracked to get a repair patch, but i could not see cracks. Plus anothe tire store down the street repaired the tire fine. Not a place i would recommend, but maybe it was just a bad day for them. Either way, i had to go to a different business to obtain decent service. Oh well.
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February 2024 by Ashley Martinez
Zach the store manager was super helpful and kind when I came in to get my tire checked out. His team fixed my tire on the spot so I was in and out. Always the nicest team here.
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January 2024 by Jacob Ray
Very good service. Excellent customer support. Very honest.
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December 2023 by Marissa Gilbert
Chauncey and Adrian were so kind and patient when I went in to get my car inspected. As a female, it’s intimidating to take my car in for any reason without my husband there to handle the details.I felt so comfortable, and the guys took the time to explain the suggested work needed on my car.I will always come back to this location! So appreciative of their customer service!
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December 2023 by Kacey Green
Got 4 new tires last January. They've fixed two flat tires from a nail once and a screw this past time. Tire rotations as well... All done for free. My son loves going there, as he always gets balloons to keep him busy. They've always had an opening as soon as it's needed.Chauncey is always happy and helpful. Zero complaints. I've been more than satisfied with my service every time we've had to stop in.☺️
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December 2023 by Sebastian Gonzales
I needed to have a measurement on my tires for a possible warranty claim. So I was sent over to Big O tires in Huntington Beach who is a provider for Michelin tires. I worked with the manager Chauncey, who was very nice and took extra time with me to figure out if the tires were under warranty or not. He even called the customer service line while I was standing there. The tires ended up being fine, but the customer service at Big O tires was fantastic. I walked out not needing new tires, but I was very thankful for the help. I’ll be coming back to have them do other work on cars. They were very trustworthy.
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October 2023 by Chuck Rogers
I needed tire service I could not do at home. I made an appointment on line but was able to go in early. The service was completed in a timely manner for a reasonable price.
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August 2023 by Joshua Hardt
They will 100% rip you off. I went in for four new tires and $3,800 dollars of loaned money later I got to leave with repairs I didn't know I needed. Went back three months later to get a patch and they call me telling me I need $3,500 worth of work done. I said no. Went to an actual mechanic and got everything done for $750. Please do not go here. They are evil. The main got at the desk is not a nice guy. He will sell you your own sole.
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August 2023 by Larry Frodyma
I needed a new battery fast so rolled into this BigO on a Friday at 5:20p and they close at 6. I was out the door and on my way in 30 minutes!! Amazing Customer Service...I had barely gotten out of my car and Marcos greeted me and a tech was literally ready to test my battery immediately. Check these guys out if you are in HB....you'll be amazed!
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August 2023 by Ernest Edwards
I bought a new set of tires from this shop and I am somewhat satisfied.I then came back later for tires rotation and a free brake Inspection. I was told that my brakes are warped. They are not warped. I took my vehicle to another repair shop and had them done for $110.
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July 2023 by Christine B.
I needed new front brakes, they replaced them with LOW QUALITY pads. They were not calibrated properly and the left front brake closed and all the brakes were running on one front brake. I had to go to another place after 3 months and have them redone. The other place said it was not done correctly. I would avoid work here. The people are nice but if you drive away with trash work it doesn't matter.
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July 2023 by Paulo Maciel
I just had such a great experience at this place. I was helped by a very professional team, that went above and beyond to make sure I got my car fixed, and ready to go on the same day. I got all new tires, balance and alignment. It feels so good to drive my car, it's like night and day. Marcos was awesome, he answered all my questions and took the time to explain what would be the best options for me. I'll definitely be back =)
