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February 2024 by Maria Wendt
If you can, try to go when Autumn is working! I had to buy a ton of dresses for a work project and she was so helpful, pulling dresses for me to try on. Not only that, the entire time I was in the dressing room, I could hear her warmly greet each customer as they entered! Really loved her.
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August 2023 by tiffany cantwell
Cutest clothes. Check there sales out
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May 2023 by Zain Engineer
Love this store! Great prices, clothing, and customer service! Monet was an awesome help! Thank you guys I really appreciate it!
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May 2023 by House-keeping
Very strange store ,the lady was very mean to me ,I had a misunderstanding about a certain sale and she was very rude and mean to me for not understanding her,Their are a lot of great stores here and I chose to go to the people friendly shops
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January 2023 by Nikki
Charmaine was so helpful and informative! There a huge sale and she helped me sift through my items and pick the best ones!
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December 2022 by Nikki Fernandez
Charmaine was so helpful and informative! There a huge sale and she helped me sift through my items and pick the best ones!
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November 2022 by Jen B.
Samantha was the sweetest employee ever! We were in a super rush and it was closing time. She took the time to tell us not to worry about it and she pulled all kinds of selections of clothes. We ended up finding the perfect dress and she recommended boots which perfected the outfit! Thanks Samantha!
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July 2022 by Tracy S.
Cute stuff, great prices, nice staff, lots of accessories, casual and dressier items. Love this store when I want something for a fun occasion.
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July 2022 by Constantina Axford
Super cute shop in Pacific City Downtown HB. They have amazing jewelry sales 5 for $35!
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July 2022 by 4B AndC
I shopped at Francesca’s on Sunday and asked the cashier prior to completing the purchase it returns were allowed. My purchases were for my granddaughters birthday. She informed me yes refunds are allowed. What she didn’t inform me of is the 15% restocking fee. I returned on Friday to return a couple of things out of my $175 purchase. And was hit with the surprise. It is on the receipt. So you are notified after purchase. I wanted to purchase other items for them from there - they don’t care you still pay the 15%. So, no purchase and I will NEVER go back. BUYER BE WARE!!!!!
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June 2022 by Billie B.
Buyer be ware!! I went to Francesca's on Sunday with my twin granddaughters so they could pick out some of their birthday presents. When I was at the counter I asked the cashier if the items were returnable (just in case my daughter didn't approve). She informed me everything is returnable. I spent approx $175. I went to return 3 items 1 pair of earrings, a hair clip and a plastic purse today (5 days later) They charge a 15% restocking fee even if you are buying additional items to replace the original ones. This is not posted and the cashier when I purchased the items and asked about the returns said nothing. It shows in your receipt after purchase and you walk out the door. Be aware. What a scam!!!! I won't be going back!!!
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January 2022 by Hayley Miller
I feel bad because I didn't get her name but just wanted to say that whoever was working the store solo January 10th at around 4:30 ish in the afternoon was an absolute sweetheart. I feel like I never have luck with finding clothes (and here I was trying to find a dress for my upcoming anniversary) and this girl was great. Pointed me in the exact right direction, got a dressing room started for me, was just friendly and helpful all around and I ended up leaving with not one but two dresses. Anniversary and Valentine's day outfits are sorted ?Because I had such a great experience, I went online and bought 3 more items from Francesca's. Can't wait for them to arrive, what a great selection you guys have, especially for us middle-sized folks. I range in between a 12 and a 14 at stores and can rarely find anything flattering. Thanks so much, you guys just got a lifelong customer
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November 2021 by Tiani T.
First off, the staff here is amazing! Marlina and Faith are the nicest!! They are so warm and welcoming! I came here with family and a friend to do some Christmas shopping. They have the cutest earrings! I bought a pair of hoop heart earrings and my sister got one too because hey it's always cool to twin out! Thank you so much Marlina and Faith for your kindness!! You guys are customer service angels!:)
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October 2021 by Sharona M.
Honestly has so much more than the Newport Beach fashion island location. This is a bigger store and has a lot more products than NB. Today, the two ladies working in the afternoon were so sweet! I absolutely loved their help. They helped me find exactly what I was looking for. I wish I remembered their names but both of them were so sweet and truly were interested in helping me find something nice to wear for my birthday. I have been to many Franesca's in my lifetime, and I must say this is my new favorite one. For sure I will be coming back to this shopping center to shop with these two girls again. Thank you to the two girls working today! Yall are the epitome of customer service.. Went above and beyond for the customer.
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September 2021 by Justine M.
They have a decent selection. Staff are friendly which is typical at Francesca's I've seen. Store's crowded with merch. If you want to skip paying parking ask the staff to validate your ticket. They can do two hours at most? . Not a lot knows this but when you Shop using Rakuten which was formerly eBates you often get extra discount usually around 2.5% to 15% depending on time on top of the price you see in the tag .Get free $30 using my link. You're welcome! Tip: share my review to copy link
