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July 2023 by Lexi K.
Girls working here are rude. Been in twice and each time the workers were standing in the corner talking to each other. Walked in and got eyed down so I left. After the second time decided I probably won't go back in.
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April 2023 by L D.
Every review is correct, the employees here are AWFUL. One of the managers, a brunette older woman (always wearing a hat) acts like I'm some kind of criminal if I come in there to make an online return - Yes, I like to shop online because I refuse to give you or your terrible employees the credit of selling me anything because you are RUDE, get over it. I've had a terrible experience shopping or returning almost every single time
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December 2022 by Bell M.
This location is awful... I went in this last weekend to return a pair of sunglasses I got two weeks ago. Initially when I had bought them, the lady at the front desk asked if I wanted to wear them out and I said yeah sure, why not? She proceeded to remove the tags off the sunglasses which didn't seem like a problem at the time considering I had just bought them and had all the intentions of keeping them. When I went in this last weekend I had the receipt in hand ready to return the pair thinking it would be no problem at all. I walk up to the front desk to two women, both blonde, one middle aged who I assumed was the manager, she ended up being the woman who made my experience here so so bad. I happily walk up letting the two women know my situation, receipt in hand ready to return. Instead of even asking for the receipt or anything about the return, she immediately shut me down saying their policy is absolutely no returns without the tag. I let her know that one of her employees was the one who removed the tag without even telling me I wouldn't be able to return them.... She looked at me like I was stupid and just continued to say "Yeah, no there's no way sorry hun." No remorse at all... She never even asked to look at the item or the receipt. I left the store with the worst taste in my mouth & started to cry on my way out because I didn't expect to be greeted with anger and complete rudeness. Later that day I called the Long Beach location and told the lady on the phone my situation. She let me know I can come on down whenever I'd like and return the item, regardless of the tag or not. As long as I had my receipt... Whoever runs the Huntington location should be more weary of who they hire. It's such a bad look for the brand and i'll never forget how awful that experience was. I look forward to going to the Long Beach location to get my return!!!
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November 2022 by Veronica Filippelli
Love this store
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October 2022 by Andrea Roberson
What can I say except I rarely shop anywhere else. Online and especially their gorgeous brick and mortar in PacCity, HB Ca❤️The sales staff know me by name!! I’m obsessed AND ADDICTED!!
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October 2022 by Jason W.
Good store Great items. Friendly staff Lots of options25 more characters away this is lame.
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June 2022 by Caroline B.
Best FP- so many options and great location. I walk here all the time and am obsessed
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January 2022 by Marian E.
This free people is the biggest I've ever encountered. It has so much stuff but it just felt like a higher end forever21. Maybe since their location is a great place they think they can sell items that not locals would be interested in. It's such a busy location. The people working there do not even greet u.
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October 2021 by Linda R.
I had a great experience at Free People today. The staff were helpful and sweet. They went out of their way to find the sizes I needed and help me find what I was looking for. Some might complain about the high price, but their clothes are cute, unique and good quality. The store is clean and organized, dressing rooms are roomy with big mirrors and good light. Check out was a breeze and I love that they give you a reusable bag instead of a plastic bag.
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August 2021 by Jasmine C.
EVERY TIME I walk into this store I'm the only one in there and staff doesn't bother to acknowledge me at all. It's strange. I can't buy from this location because it feels so off to me. Horrible customer service.
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July 2021 by Cristina C.
Thinking about my experience here still leaves a bad taste in my mouth. I traveled here with friends for the weekend and the service here was completely horrible. I'm from Vegas and the Free People stores here are so much nicer than this location. The clothes here are just to die for! But the girls who were working here just had horrible horrible customer service and attitudes. I made eye contact with the same girl twice and she didn't even speak one word. When I was next to an older woman, the girl didn't hesitate to start a dressing room or even just introduce herself. I even entered the store a second time to check up on my friends and both girls didn't even speak one word. Whoever is hiring these girls needs to train them on how to match the quality of their clothes with the service. Extremely disappointing.
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June 2021 by Olga B.
THIS IS FOR AN ONLINE ORDER NOT THE CUSTOMER SERVICE IN THIS SPECIFIC LOCATION. So I ordered a specific product with a specific color and they chose so send me another color, I called them to see what could be done , they just said they would email me a return label um HELLO THIS WAS NOT MY FAULT IT WAS YOURS !!! I was supposed to wear this product to an event and will not be able to ship out and then reorder on time to use it , the least you can do is send me the right color, I SHOULD NOT have to waste MY time and resources to ship out the wrong product that YOU SENT me so refund me or send the right product ! It's not my fault you sent the wrong one and plus their customer service sucks I spend so much money on their app yea I had the app ! And they can't even do this for me after it's their fault You've been warned . So unhappy I love their clothes however it's become a thing of ethics now
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March 2021 by Mao A.
Well... I love the clothing! But customer services SUCKS! I came in, not that many people and still not even one "hello", "is there anything I can help you with?", "can I help you with something"... nothing!!! So I will never ever come in to this store!!! EVER
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January 2021 by Gail Ireland
Please tell me why this free people store takes 3 hour breaks and now on Dec 31 they are closed for cleaning with a sign on the door. I even tried to call twice to confirm they were open but no one’s answering the phone And I drove all the way from San Juan Capistrano.It says on the website that they are open which is supposed to be the most updated information according to their phone recording
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August 2020 by Noelle D.
Super bad customer service. Won't even price match for same item for return, what a joke.
