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March 2024 by Phillip Cameron
Staff was friendly. Although I got stuck with an electric car. Not that big of a fan, since they take a while to charge up and then I was like 45 minutes late returning the car, and ended up getting charged an extra $40 for the late return AND got stuck paying for the power to charge it. So renter beware, if you get stuck in one of those electric cars, just return the battery empty, you'll save money
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March 2024 by Tony Shaw
Pretty easy professional people have a guest dropped off the car no problem taking it back they can pick it up
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January 2024 by Janna M.
Terrible service, was overcharged for the dirty/smelly car. They charged me for gas when I returned it with a FULL TANK!!! Also, Two weeks after returning the car these thieves put a Platepass charge, from out of State, on MY credit card!! PROTECT YOUR CREDIT CARD against FRAUD AND DON’T GO TO THEM!!
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December 2023 by วัว ตัวเหม็น
I made reservation and got rental confirmation. When I was at the office there was no car to pickup. Talked to the manager didn’t help at all. They left me in the middle of nowhere. This was not professional at all.
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December 2023 by Micheal
My mother was recently in a car accident and needed a car for a small family trip, so our insurance company set up the rental of a car at this location. Upon dropping the car off today, they threatened to charge her an extra $400 if she didn't vacuum the car bc there was dirt on the floor. She is actively going through physical therapy and wears a brace because of her recent accident, and since our insurance negotiated for the rental, Hertz 100% knew this and still forced her to crawl around the car to vacuum it. Never in her or my life has an insurance company ever made us clean a car upon Drop-off before. This morning was absolutely assonine and we will never be renting from here again.Edit: to respond to the company's reply to this review. If you actually cared, maybe next time don't copy and paste your response from your response to another 1 star review and only change the name. This just shows that you don't care enough about your customers to actually take their thoughts into genuine consideration.
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December 2023 by Prowler
Absolutely horrible! Had prepaid for a car, and when I get there, I'm told it'll be an extra $10 per day. I would've had the car for a month, and would've been an extra $300. There were no other comparable upgrades, that was it, for a Honda CR-V. I wasn't gonna do that, so I just left, and had to call corporate twice to get my money back, which was a hassle.These other people before me, were pissed too. Didn't have what they wanted, and offered a truck for an extra $100 per day which they didn't want.More unsatisfied, disappointed customers.
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December 2023 by Cynthia Gartland
BEWARE OF CLEANING FEES! or prepare to vaccum the interior before you return your rentalMy rental did not start off well, I had to wait an additional 2 hours from my reservation pick-up time which was unfortunate as I had a 6 hour drive that day. Upon pick-up I was advised that there would be a $400 cleaning fee for smoking, pet hair, and/or sand. Well, I don't smoke, don't have a pet and did not go to the beach, so not a problem.I dropped off the rental this morning and was told I would be charged $400 unless I vaccumed it. I challenged this, there was no smoking, no pets, no sand. Desiree said it was supposed to be returned in the same condition as it was picked up and there was now dirt on the carpet at each seat. What? Are you supposed to take off your shoes when you get into a vehicle rented from this location? I have never had to vaccum a rental car, ever! I had this rental for ten days, obviously there will be dirt on the floorboards. But she has my cc number so I'm stuck.Did I mention the rental was due to a MVA? Desiree was well aware I had been in accident, I walked in today with a brace on my knee and a lumbar pillow I use when I drive for back pain. She said there are no exceptions, but, how convenient, there is a car wash next door to this location with free vaccums.When I came back with the now cleaner than it was when I picked it up vehicle, she thanked me for vaccuming and told me that she was actually only planning to charge me $100. Well, how nice. I asked where in my contract it stated that I had to clean my own rental, she told me to go over it and I would find it in the fine print. What?So I read the entire contract. There is NO mention of any cleaning fees other than for smoking. NONE!The one possitive thing I can say is that when I called back to let her know that the contract does not actually say anything about cleaning fees for floor dirt, or any other dirt for that matter, I spoke to the manager. He apologized. Which Desiree never did. He originally defended her saying that if the vehicle has to be detailed because of excessive dirt, they have to charge a fee. I pointed out that I am over 60, with an injured knee, shoulder and hip, and I vaccumed that vehicle in less than 30 minutes. Probably would have taken me less than 10 if I wasn't in pain. So pretty sure it didn't need to be detailed. He apologized again. So at least there's that. Needless to say, I will be reporting this to Hertz and I will not be renting from this location again.
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October 2023 by P Song
Desiree even stayed on the phone with State Farm to get the correct coverage! She and Hertz are great :-)
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September 2023 by Chelsea Romero
I made a reservation for a car rental online and for pick up and called the day before to confirm and i was told the system has a glitch and they couldn’t guarantee a vehicle. I was asked to call the next day to check if a vehicle was returned. I’ve been calling since 9am. No one has answered my call. I have not gotten an email regarding my reservation. Nothing. Great way to ruin a trip. Thankful Enterprise saved the day. NEVER USING HERTZ!!!!
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September 2023 by Mitch Malone
I walked there for nothing. didn't have, they reserved me a car they didn't have, so I had to walk a mile back home. I'm told they MAY have a car around 3. So I'll get to walk back again.
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September 2023 by Terry D.
I had a reservation for an early morning pickup. 25 minutes before the Manager called and said he had no cars at the location and I would have to wait over 2 hours. Ruined my plans.No excuse for this.
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August 2023 by Jim Dowling
Once again Hertz disappoints. This company is not the company it used to be. I reserved a mid sized SUV (Ford Explorer or equivalent) 5 days in advance of my trip. They sent me 2 different emails: one 3 days in advance and one 2 days in advance (both confirmed the reservation). I arrive at appointed time & the mgr tells me "Oh, we tried to reach you but we don't have your phone number on file." Maybe (not sure why?) but you certainly have my email address!! "We are sorry, we have no SUV's left." To say that this is extremely poor customer service doesn't even come close to how bad they are. There were no other acceptable cars on their very limited selection. I'll go to Rent-a-Wreck before I ever go back to "Hurts." I'm done. (I have other Hurts stories but I won't bore you.)
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July 2023 by Guangbin X.
My car was broken, and I try to rent a car from them, then I go online to booking one car, and then try to call them they never answer,so I walk 44 mins to the store and they said they don't have that car . Should I just walk 44mins to their store again? Can u guys answer the phone call?!pls
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July 2023 by Ramona R.
Reserved a car on expedia for 5 pm. we got there at 5:01 and he said they were closed and could not help us. this ruined our plans. The man was extremely rude. Now i see why he has such horrible reviews
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July 2023 by Katie Hurst
My car is in the shop for repairs and I made a reservation at this location for a rental. Showed up on time, just to be told they don’t have any cars. I ended up going to the Enterprise right up the street and they had plenty of cars for rent (crazy concept for a car rental business to have car rentals). On top of that I attempted to cancel my reservation (since I had to get a car elsewhere) and they were gonna charge me a $27 cancellation fee! Had to call the 1-(800) number and sit on hold for 10 minutes to waive the fee (worst hold music I’ve ever had to listen to as well).I understand that things happen and I’m not even mad they didn’t have any cars, I’m more mad that they couldn’t be bothered to notify me that they didn’t have any available, so I could have reserved one elsewhere and not had to pay ‘walk in’ prices.Save your time, energy, and money and just go to Enterprise.