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March 2024 by Logan C.
After the hideous treatment at Firestone a day earlier (opened late/ignored appointment/wanted at least 2 hours to patch a tire) I made an appointment for this PepBoys location for 8am the next morning. 45 minutes. 25 bucks. Patched tire. Giovanni knows customer service and his mechanic was tremendous. Avoid Firestone at all costs and bring your car troubles here.
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March 2024 by Tony A.
$350 to replace a $50 headlight bulb and miserable customer service - literal joke, no wonder this place is going under.
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February 2024 by Nathan Dendinger
I've had mixed experiences here in the past but the last visit they wanted to charge me a hundred dollars just for looking up a check engine light code!!! I went to O'Reilly's instead and they did it for free, then sold me the parts to easily take care of it myself.If these guys are overcharging this much for what should be a free service it's not hard to imagine all the other scummy tactics they use to rip off their customers.Giovanni was the employee that tried to rip me off, although he made it sound like it was company policy to do so.
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February 2024 by Trust Trust
I am going to go back.After speaking to Waz, I trusted I would get the battery tires as we discussed on 2/2/2024. We also discussed what to do I regards to the tires. He left for the day. His assistant Giovanny took over and I had a terrible customer service experience not to mention I did not get anything that was promised by Waz.I spent almost $500.00 for 2 tires not name brand, and a battery that did not match what Waz and I discussed. It was not even on the receipt not its serial number nor name. When I asked Giovanny he said it was to be referred to as "part". I was promised a battery by Waz with a 3 year warranty. I got something different without being asked if I wanted it. After it was installed and after I paid I noticed the battery did not show up in the receipt. Upon asking Giovanny he said it was referred to as "36 month wet battery". When i mentioned to him that Waz had mentioned to me a specific brand that I agreed to he said that it was referred to as a wet battery then he hand wrote "die hard battery" on my copy of the receipt. He did not reprint the receipt with the actual name of the battery nor its serial number. I had seen Giovanny have the store employee from Advanced Parts next door bring in the battery that was put inside my truck. He did not find it in the Pep Boys shop. I was the only customer waiting and I saw the mechanic sitting down most of the time even though I asked that the tires be balanced. The tires indicated wrong weights and showed no sign of being balanced on my trucks dashboard. I questioned both the battery name not showing up on receipt and the tires not being balanced. I asked if that wasIncluded in the purchase of the tires and Giovanny said no, when in fact i had asked Waz when he examined my vehicle earlier in the day. I asked that the good original 2019 tire i had arrived with be moved to the back right side. It was not done. I am greatly dissatisfied and will be seeking for this situation to be remediated as soon as possible.
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February 2024 by Gerald Greene
Realized the alternator was failing at noon, got it in the shop at 1 PM on a Friday and car was ready to go at 6:30. Very satisfied.
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February 2024 by Jennifer Hercules
The team at Pep Boys on Brookhurst (in the same parking lot of Jack in the box) are amazing! They greeted me as I walked in and serviced my car right away. The whole team was friendly and I will gladly be back to get more services done. 10 out of 10
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January 2024 by Dominique D.
PJ was GREAT! So informative and helpful. I will definitely return! He even took the time to teach me mechanical information.
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December 2023 by Mark S.
Don't get your car serviced at pep boys. I was ripped off. I bought new tires from different company and was told to have the alignment done. I took the car to pepboys and drove off with a bigger problem having the car pull hard to the left. I drove the car early the next morning all the way to Tahoe having to correct steering the whole way there. I left the car there for 5 months then returned to pep boys to make sure they did the job right. I spoke to a manager about what had happened and they still charged me a second time for the alignment and the car still pulls hard to left!! THEY DIDNT DO A THING TO FIX! As far as I'm concerned I want to let others know not to get service done at pepboys! Since they went from a full automotive service to this limited shop I see they can't even do less service correctly.
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December 2023 by Lance Nord
I've mostly had good experiences with PepBoys. Per usual, they responded quickly, professionally and with a good attitude. They had my tire repaired and back on my truck in short order.
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December 2023 by Tawny Kobylka
Giovanni helped me out tonight with getting my headlight replaced! Super friendly and efficient! I always come here and they’re just awesome. Wazi was also on staff tonight and was helpful as well. Will be back soon as needed!
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December 2023 by Alan Brown
Got a great deal on 4 tires and an alignment that was done efficiently. But the alignment was off, steering wheel wasn't straight and had to take it back and waste 2 hours of my time. They need to do a better job checking work.
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December 2023 by Kimberly Trantham
The manager had an attitude and they told us it was only going to take 3 hours and it took 6 and 1/2 hours they tried to charge us way too much for something that truly only cost 17 dollars for 4 so understand he needs to check his attitude at the door before he comes into works as we got their he had a problem like they were short staffed or something no worries corporate office will be getting all of the information and I should have recorded him no one should go to this location unless you want to get ripped off
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November 2023 by gregory berg
Fast, friendly, efficient. Got off work early and decided if they could get my brakes done this afternoon, instead of having to hassle with the dealership tomorrow. Got front and rear brakes and rotors done in about an hour and a half! Waz Thach was cool and easy to work with.
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October 2023 by Dusty P.
Waz was great-would give him 5 Stars, however Jon might as well have been a wastebasket. I approached him and he simply ignored me, I waited a few minutes for him to approach or say anything and nothing, finally I greeted him and I'm not sure if there was a on my forehead or if he is still recovering from the Dodgers getting knocked off but he needs to reevaluate his commitment to the Pep Boys organization. At the least the organization should mentor him a bit better. Need to add some vegetation to the environment to help replace the oxygen he is stealing from the environment.
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October 2023 by Gema Gonzalez
Thank you Corey C from pep boys for staying an extra 30 min after closing time to replace my tire that had a screw in it. You saved me from being stranded in Huntington Beach tonight. May god bless you ??
