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January 2024 by Sal Strampello
The only place I bank ...since even 20 years before they became US Bank. I have the option to bank wherever else I want, but I bank here.
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January 2024 by m g.
Worse bank ever! Fees will make you broke if you are an average saver. They also withdraw $35 annually to maintain an IRA account which has already started the RMD. I closed all my accounts I inherited as a beneficiary but unfortunately they just acquired Union Bank late 2023 so now working on liquidating those accounts.
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September 2023 by Ray C.
My wife and I have been using this branch for many years. We have always had great service and very kind help with everything we've ever needed. We are thankful for the service and many years this bank has taken care of us.
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August 2023 by Brian N.
Absolutely the worst automated phone service I've ever encountered. This number will not take you to the branch it's describing. After finally getting to talk to an agent who wasn't at the branch she said she would connect me to the branch and connected me to someone else who was not also at the branch. Whoever designed the system must of hated people and their job.
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May 2023 by Lahaina D.
Update: Moved my business, personal & investment accounts to Chase Bank, a breath of fresh air after such shabby treatment from USB's kiosk approach to neighborhood banking managed by incompetents with swap meet vendor skills who value their morning coffee and donuts over customer service.
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March 2023 by Anthony Coughlan
Best branch experience in years. The staff operates as a team and everyone including the manager helps when there’s people in line. I was in there over an hour and I was very impressed with how different people were pulled out to handle customers waiting.
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November 2022 by Gregg Jensen
This Huntington Beach branch of US Bank handles my transactions adequately. It is their Online Customer Interface that is second rate. You might think that after decades and decades of other banks and financial institutions solving software problems of transactions that this bank/company would have something competent but no -- a notch below mediocre. Bank elsewhere.
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September 2022 by Kim R.
This branch was the worst. Walked in to open a new account and was told that they could only do by appointment only. There we several people sitting around that could have helped me. The front desk worker asked someone that worked there if they could help me and she made an excuse. It is absolutely BEYOND me that a bank would not want a new customer. I will not go back to this branch EVER!
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July 2022 by Ramiro Castillo
Sherry (who states is the branch manager) is extremely rude and unprofessional) called in about a simple question, when I tried to get two words in she consistently cut me off, and told me something I could understand. When I asked her to repeat what she said she rudely hung up on me.. I have everything recorded from my second phone and will be reporting Thai.. why do banks hire such rude people who lack BASIC CUSTOMER SERVICE SKILLS
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May 2022 by Jean Royer
Knowledgeable, efficient, friendly.
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November 2021 by c b.
Since US bank doesn't accept walk-ins I found a better bank that provides customer service & avoid the no we cannot help you go on line ugly attitude.
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October 2021 by Brian Bogan
Went in today to make a Deposit. I absolutely hate it when a Teller is tapping away on her computer at window 2 from the left and did not so much as acknowledge me in line. I got out of line, signed the check and got back in line apparently still without so much as I'll be with you shortly. I left and went to the ATM. I'll touch base with the Manager in my next in person visit. Not very happy with them today.
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September 2021 by C J.
They don't answer the phone, follow all their little "disclosures " and don't work with customers. I told them nobody reads the disclosures. So I accumulated 15 overdraft fees of $36 each in 5 days. $580 straight to US Bank. After I found out I called but of course they didn't answer so I drove there to find only one customer in the bank at the teller. Two employees were at their desk with nobody and the branch manager was in the back. After a long discussion they would not reverse any of the fees. I told them Chase does it all the time and it's not an FDIC rule so you can do it. The branch manager stepped in a reversed 2 charges. This place is old school and by the book. Don't expect any personalized service
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August 2021 by Dawn H.
Teller was very pleasant. She made ordering a new card quick and easy after I had just lost mine. Got a temporary card and was on my way. Nice, quiet little branch.
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May 2021 by Patrick Jones
Terrible experience after terrible experience with US Bank do yourself a favour and bury your money in coffee cans or put it under your mattress.The worst thing with US Bank is they don't care they don't even act like they care
