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February 2024 by nguyen ..
Wish I could give 0 star.Waiting for more than 30 minutes to open platinum saving account and they said they will close in 30 minutes, not enough time to help me. Will never come here again.
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January 2024 by Genesis R.
Excellent service provided by Kenny. I needed to open a savings account and he helped me out and I was out of there quick! Thank you Kenny!!!
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October 2023 by Nguyen XuanBac
Good services
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October 2023 by 2dh
Good bank
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October 2023 by 2dh 2dhHoldings
Good bank
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January 2023 by Alex H.
Two Financial services on their desk without clients. One manager was sitting behind the Cashier window. Ten Customers waited in line , one Cashier was busy on transaction with a Business Customer. There is only one Cashier by the windows.
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December 2022 by Mena Y.
the worst rude unhelpful customer service I met ever. I can’t believe that the agent when she has a lake of information gave me a rude attitude and didn’t let me finish my process.I don't advise anyone to deal with the agents there or depend on them or Wells Fargo either If they didn't take serious action about this branch that doesn't have a manager
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October 2022 by DAVID
Close this branch down! This is the worst branch in your chain. Lazy, surly employees. They are pathetic. Fire everyone or close this cesspool down.
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October 2022 by Mena Henein
the worst rude unhelpful customer service I met ever. I can’t believe that the agent when she has a lake of information gave me a rude attitude and didn’t let me finish my process.I don't advise anyone to deal with the agents there or depend on them or Wells Fargo either If they didn't take serious action about this branch that doesn't have a manager
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October 2022 by Lucy G.
I give this branch a zero star, the manager there is absolutely rude and gives zero cares how long people are in line for. Their were seven people working there today and only one person was actually working!! How is this possible?!? Manager Cristina is a real piece of work, also the Asian lady in a suit walking around doing absolutely nothing. Why are they there?!?
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September 2022 by Vivian K.
Don't bother coming here without an appt. One hour before close, but no bankers here and teller line is nearly out the door. Every time I've come here, there are no bankers, no customer manager, only 2 tellers, and a line. Every time... but no more.
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August 2022 by Vanessa Aguirre
There’s usually 3-4 employees and only ONE helps the dozen people in line. Then the teller wants to start small talk. I don’t think they get that some people work and only have a 15 minute break to run to the bank.
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July 2022 by Monica T.
I usually don't give bad reviews but the service was appalling today. We were helped by Veronica as our bank teller. My husband and I just got married last week, so we came to open a joint account to deposit all our checks we received that we're made out to both of us with my new last name. First the bank teller said they are not able to open a joint account for us because they are understaffed (there was nobody in line and the "manager" sitting behind her was texting on her cellphone). She then told us to go try a different branch?? Then I said ok well can my husband deposit them into his individual account because his full name is on the check and I would also endorse the back by signing it. She said nope she would get in trouble. So I said oh you will get in trouble for that but not for turning customers away because you are not even trying to assist us? I have never had worse service in my life. Bottom line was we needed to open a joint account to deposit the checks, but they couldn't help us open a joint account so we are basically SOL. Will not be coming back to this branch.
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June 2022 by Rob H.
Slowest bank ever I wish there was another good one closer. Every time I come here there is 1-2 tellers and a manager that watches the line of customers grow. This was actually a old review I never finished and came into the branch today to post a review saying how slow it is lol
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June 2022 by Alvin H.
I rarely give one stars but this is deserving.Wells Fargo over here does not have any customer service. What's more? If you pester them they say to call customer service. Calling customer service, they will pretend that they cannot hear you when you try to close the account. If you call back, they will pick up to the point when you say you want to file a report and close your account, then they give you the silent treatment.At this location, no employeees nor managers can be found to complain to. Essentially they trap you here.Having a credit union, I've never seen this. It got so bad that I had to call another branch which gave me the same treatment as this goldenwest location.I had to call a local credit union for advice on how to detach from Wells Fargo. My parents have banked here for 30+ years but their customer service and employees are nonexistent, the booths are like ghost towns on a Monday at 1pm despite lines out the door. What happened to greeters at the front door and bankers behind cubicles in the 1990s? They don't even have a security guard anymore. Abhorrent business practices.
