December 2021 by Javier M.
This review is only for the incredible service and staff when receiving vaccinations. They were actually happy to see us and there was nothing fake about it. It was also streamlined and organized. Two huge thumbs up if you need to schedule a COVID19 vaccination or you can even walk in. My daughter received both Pfizer's there, while my wife received two Pfizer's and the Moderna booster.
October 2021 by J G
This review is for the Pharmacy! The woman who gave us our 3rd vaccine today was so gentle and quick! And there was no line, and very clean! Thank you!
October 2021 by William Wynn
Posted hours are wrong.
September 2021 by Jenna Rodarte
Always great. Writing this because some 60 year old a-hole who couldn’t wait in line said he was gonna write a bad review. Ray handled the situation great. did his job and remained calm, while being the only checker. Thanks ray!
September 2021 by christina jaeger
Worst pharmacy EVER. i was told prescription for my Great Dane would be ready Friday and theyd call me to pick up when ready, i dropped off Tuesday. I called Friday when didn't hear and manager said she not filling it. My great Dane has bone camcer and has massive infection in leg post surgery, i was at surgeon yesterday could have gotten pain meds then but thinking cvs would fill prescription Friday didnt ask for medication. NEVER go to CVS INDIAN WELLS, their only expertise is making people and animals SUFFER UNECESSARILY. Shame on them!
July 2021 by Mari R
Helpful staff, found what I was looking for.
November 2020 by Dennis Troy
Super helpful CVS. Well merchandised and stocked. Wide assortment of products. Very helpful pharmacist and staff. They go the extra mile to keep their customers safe. Most importantly they help customers who have unique issues with insurance, prices or viable alternatives. This CVS is Indian Wells Local pharmacy.
November 2020 by Shea O
Had great service at the pharmacy today from Jennifer. Without my asking she checked to see lowest pricing for my medication. Ended up reducing it from $42 to $19.Sheryl the Pharmacist, and their staff are always wonderful and professional. Never a long wait either.
October 2020 by Shayna M.
New young guy Jorge was super sweet, friendly, fast and professional! I love good customer service like that and will now make this my go to CVS! Thanks
October 2020 by Magdalena P.
I had great experience coming to this store, and particularly I would like to give a shout out to LISA. She has a vast expertise, and she went extra miles to help me. Lisa also show how to navigate CVS apps. Her customer service was fantastic, She displayed wonderful manners, and willingness to do what it takes to resolve my issues. She made me feel home, and appreciated that I choose this location. I'm very grateful for her kindness, her patience , and her knowledge: what a representation of her organization!
October 2020 by Michelle D.
Normally, I would leave no review for an average experience. However, this is about Pharma and the absolutely wretched experience following a surgery. Now to preface, I dropped my prescription off days in advance as my doctor ordered so they will be there when I emerge and head home. I was told by the pharmacists assistant that they were OUT of Percocet (the pain reliever my doctor prescribed for after my surgery) but they had the Keflex - I said I didn't need until after my surgery which was scheduled for Oct. 5th. My partner and I picked up the prescription on the 4th. It was in a stapled bag with receipt. Now, they never asked me about my insurance - so I asked if it was run. No. And she was rude and then asked US to wait while she added the info - and by WAIT she meant while she helped no less than 6 customers who arrived AFTER us. Obviously, our business is not as important to them as the other customers. Or she is just a nitwit who has NO IDEA what Customer SERVICE means. Now then - she punches it all in, and then says, that the filling pharmacist Eric S. Duran - turns out though, he was required to re-count, because the info changed. Even though the FILLING THE JAR pharmacist was Sherril Davidow RPH. Huh. What's the problem you ask? Well, imagine coming home from surgery - loopy, out of it and in pain. My partner opened the pill and gave me one (of what proclaimed #40 ) 5 hours later another. 2 hours after that I was going back to the surgery for complications. Which required me to have another follow on surgery this morning to drain over 250cc of blood from the hematoma and blood leak. Back home, and I asked my partner how many I had taken the day before because my surgeon then recommended I take two the night before, due to her having to blood let me in her office after hours. It was gross. And INCREDIBLY SHOUT OUT LOUD painful. So, cut to the good part, the part you READ ALL the way down too:The count.Now if one starts with 40 - and you've only been 1 day post op, and you are not wealthy but comfortable, and if they had bothered to check the CARES site or the PDMP, would see my entire Pharma history (short and boring). Anyway, I digress.I had taken 4 and was preparing to take 2 more (of what I am able to have up to 12 per day as needed) So my partner wasn't exactly sure if it was 3 or four because I cut them in half as they upset my tummy. So he dumped them on the counter and did the math. Imagine the surprise when the total left in the bottle after day one. 26. Odd. I know I didn't take 14 tablets. So, they failed to fill my prescription for the Opiods for my pain. Here's where it gets even better.I went there directly after my surgery and asked the pharmacist to please do a count because they shorted us 10 tabs. Sherril SCREAMED AT ME, across the counter - "I AM NOT GIVING YOU 10 MORE PILLS OF OXYCODONE MICHELLE full last name.". "IT WAS ACCURATE"I was mortified. Fresh out of surgery and asked her to A) Do NOT speak to me in that tone because bitch you are NOT my mother or even my boss. and B) I want to speak to your manager. (who doesn't exist in the store, of course) I insisted that it could be resolved by simply performing a full count on the drug you were OUT OF last week - so if it is 10 over, you see there was an error. "THERE IS NO ERROR - THE COUNT IS ACCURATE" Umm no it isn't. The manager comes over now (likely hearing her her pharmacist screaming at a customer and further humiliating me, and violating my HIPPA rights all over the place. She can do nothing. This manager.Next. I get the number for the GM of this store Ken Morris - he has yet to return our call. What a surprise. Oh and get this. These two HAVE to be in on it. She filled em 10 short and he recounted 10 short. And then the KICKER was disappearing directly after handing the script to the cashier - to check us out. "Michelle, would you like a consult?" Yes. "Oh, it seems our pharmacist (the one who just recount
August 2020 by Marie R.
Everyone here is so friendly and helpful. It's so nice and quiet. Perfect for doing your essential shopping. Lots of great deals to look out for.
June 2020 by Nicole R.
Friendly staff for the most part. Unfortunately, they can't seem to fill my prescription. For the last 6 months they have repeatedly given me half of my meds. I have called in each month to get the second half, each time paying another copay. Quite the scam they have going. I mean, I hope it's not an error with filling prescriptions 6 times. Regional manager reached out and is repaying the doubled copays however will not send the correct prescription in the mail without a credit card on file, company policy. Says they wont use the card, so why do they need the information? I simply don't want to go in the pharmacy AGAIN because of their error with the Corona Virus on the rise. All I requested was for the pharmacy to mail my meds to me. They won't!
February 2020 by Marina Avinora
They made such a confusions when I have not gone to them for months and they all of the sudden filled my meds. I had to call them and tell them to cancel it. It took extra time for me to get my meds. My day al re eady started with frustration which I can't afford to have because of serious health issues
January 2020 by Phoenix Lain
I was helped quickly and the employees were very nice and made me feel very welcome. I could feel the light coming from many of them. Thank you for convenance and all the friendly faces, so far from my home. It was clean and parking was more than adequate, although it was around 9pm. Definitely recommended!