-
December 2021 by Parashar Dave
Worst branch amongst all in Irvine. Lazy staff taking an hour for a minute of work. Never go here, let the business close here and have them shut this branch.
-
November 2021 by manny rahimi
Only 2 tellers on a Friday afternoon. Thankfully this is my last time ever walking into a Bank of America. Closing my accounts today and going anywhere else.
-
September 2021 by HamidReza H
Calm , Clean and well managed branch, The manager stayed outside all the time made sure everyone been took care of. A well designed Branch,The Review score of this place does not reflect the service you get here at all!, Some of the reviews are pointing to BOA in general , not the branch. We have stopped here to get a series of statements for an old account , The staff were superfriendly, kind and took care of us like family. We had our newborn with us, and everyone was so excited around her and made us a beautiful memory, FRANCES M and ERICA B, were the kindest bankers we ever met, they treated Aima(our new born!) so special and took care of us so professionally ,
-
August 2021 by Jimmy Hsieh
I just finished opening an account at this location. I was a walk in. The lady Sam that answered the phone and gave advice was wonderful. I was really glad to meet her. I then met Erica who put me in the sign in list and she ensured I was comfortable and made sure I was directed to the right person to help me. The manage Maria was fantastic. She was completely knowledgeable and helped me with the account.Thank you ladies for your help today!
-
May 2021 by Duyen Diep
Beware of the atm at this location! Security gaps led to someone hacking my debit card and withdrawing $500!! No one has my card or pin yet somehow this happened. Matter is still under investigation but this shouldn't be happening!
-
April 2021 by Sam T.
The worst branch ever, very rude team, unprofessional, zero customer service and communication skills. I been doing business with Bank of America since 2016, I have visited so many branches in OC but this one is horrible. Bankers should be more knowledgeable, nice and greetabl.
-
January 2021 by Murtaza Darwish Zada
Stupid bank
-
December 2020 by Garry Laaks
I am completely unsatisfied with the customer service of Ivan. His knowledge of financial product is so poor that I literally spend three weeks waiting to get my account shown on online id. It never happened after 3 weeks of waiting and I need to close my account. She promised to me to get it fonesdone but it never happened. Awfull
-
December 2020 by Alexes C
I have been in this bank a few times. Manager of this branch is totally rude. She needs to be retrained for an acceptable level of customer service.