December 2021 by Shima D.
I went to this place to get a certified mail with return receipt. I had used this service at ups before. The guy who helped me was very nice but he was new and thought I need ups express with tracking which was way more expensive than certified mail. I insisted that I need a different service. The woman who I guess is the manger heard me but ignored. The guy asked her about the service and she said they have that service but it is slower than this one. She said that in a very unfriendly manner. She acted like she was annoyed to provide the right service!!! Worst customer service
November 2021 by Sponge R.
The owner of this place is extremely rude. Her family members are some of the employees and are equally as rude and stand offish for no apparent reason. There is also a woman working here who seems to be a manager of some sort and every single time she services me she acts like she's annoyed. I don't write reviews often but I went out of my way to write this one. Steer clear of this place and take your business elsewhere. They clearly don't care for yours outside of the dollar signs they see you as.
October 2021 by Wizard Niu
UPS, you need to give your employees here a good training, Rude service!!!
October 2021 by Robin Yue
No star given. There is no customer service. Asked me to use the rubbish bin outside their store so that they can be lazy, while there’s a bin right next to me. Revoke their license UPS.
October 2021 by Janet K.
Very rude, HORRIBLE customer service. Appalled by how badly they treat customers. No smiles, no hello, no goodbye... basically there was no verbal communication whatsoever when I dropped off my package. Just a scan and stare from the employee. This has happened multiple times, this last time being the worse. Never again stepping foot in that place, such awful vibes. Wish I could give 0 stars.
September 2021 by Norm H.
This has to be the worst UPS store ever. Long lines and no customer service. High prices for everything. Save your time go anywhere else. They are always overwhelmed! Been here 3 times and still didn't have my info saved in the system.
July 2021 by Spugebob B.
I would give this store 0 stars if that was an option. Manager Paul is rude and has no customer service skills. He didn't even know the number to corporate as the manager. Please run from this store as there is better UPS store with better people.
July 2021 by Nubia H.
Paul and his team helped deliver my package right on schedule. His consultation allowed me to analyze the best option for delivery and it was delivered right on time. Great customer service at this location!
July 2021 by Angela McDermid
Always good servive
July 2021 by Leila H.
This store is one of the worst UPS stores you can go to. I keep trying them out trying to figure out if the girl that works there is in a bad mood or having a bad day due to how mean and unprofessional she is, but nope I tried it out over 6 times and she is constantly rude, making ugly Faces and doesn't want to help. Very sad to have people working with the public with such a bad behavior. I won't waste my time going back to give this location my business.
June 2021 by Ajay Kolli
Worst store over. A zero rating is good enough. They charge for the tape , charge for the print out of the shipping label as well . The Asian man who works here is rude and sucks . They are interested in minting money only .I advise public to avoid this UPS store . I advise public to understand why a 2.1 rating is given to this store.
June 2021 by Patricia Chavarro Ortiz
The worst delivery service ever in the world.I've been expecting my delivery for 15 days, and I paid for priority shipment, and they have postponed every 2 days my delivery. To track the delivery, the website doesn't show enough information, they need urgent process performance and quality service
April 2021 by Timothy Pyo
I've been here before, and those visits weren't too bad. However, recently I was really disappointed and hurt by the workers there. I went to return a package, and arrived around 6pm (they close at 6:30). Apparently I had pasted the wrong label, so I moved over to the side and checked my email to see if I could find the right one. One of the workers says to the other "When is this guy gonna take a hint that we're closing soon." He said this right in front of me, and the other worker say "I know right" while rolling her eyes. There was still 30 minutes left! I get that it's close to closing time, and after a long day of work going home is all you can think about, but this was just straight up rude.
March 2021 by Gary K.
Wow a star and a half no wonder. I am so pissed off. They wanted $16 dollars to deliver a transponder back to Los Angeles can't be more than $4.50 and he up sold me to a padded envelope from 99 cents to $2.69. You guys suck wow I am so mad right now I hope the owner of this location is laughing all the way to the bank. F... Y.. UPS Alton Pkwy. G
March 2021 by H Harwood
Today, I filed a complaint with corporate against the employee Michael. As I was waiting in line, Michael was "assisting" a woman who struggled with English. I witnessed him mock her and be extremely unprofessional towards her. He lacked any type of motivation to discover what she was asking for. He dismissed her openly and rudely interrupted his fellow employee (who was busy with a customer). This employee needs to be reprimanded and re-trained. He is severely underqualified to be dealing with the public. Then not only did I witness him being an awful human being to this elderly woman. He also denied me being able to ship out a box containing Electronics and Wine. I told him how that is possible when I spent over $100 in shipping to send a BOX full of wine across the U.S. with the help of a different employee in December of 2020 and now he is telling me different? I have no issues with this location just simply this particular employee. I will take my business elsewhere if UPS does not care enough about the type of employee behavior being displayed. How a company and it's employees treat their customers should matter to anyone and I hope that this review helps those that want to make sure that where they are spending their money is going to companies that treat their customers with a basic level of respect and kindness.