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May 2023 by Dimas Ramirez
Today I remembered why I stopped coming to this branch. Waited 5 times longer at this branch to make a deposit.Glad I closed my personal account.
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February 2023 by Raymond S.
Is this branch still open on sundays? That's what I remember about this one in particular. That it's open on aunday. I would like to know if it still is?? I mean set aside from lack of professionalism. Bank tellers are chewing gum rapidly,and blowing bubbles and popping it extremely loud! While they ask you"whats that you said? as if your the problem cause they cant hear you! And be careful I got gum under my shoes on two separate occasions walking in that branch.
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January 2023 by Destiny Valdivia
Very poor and awful customer service. "Supervisor" Cristina Ramos must adjust her attitude in order to not drive customers away.
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December 2022 by Ernestine
I have been a customer of this branch wells Fargo La Puente and have never had this bad service and experience as I went to do my regular banking. I was with Manger Cyndy Manoriquez think I spelled her name right, she told me my account was blocked because I had written a third party check. She would not give me name of who. Check was made to and how much. Told her I not make any third pRty checks, she called main office said all was OK. A few days later I received Ed a two letters closing my visa account. And the second stated it was not paying late fees and overdraft fees. I went to the bank and it was temporary closed. The same but worst problems happened to my sons account. What is going ng on. Now I'm seeking legal advice from Legal aide. Do not do business at vthis branch can't get answers on phone.
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November 2022 by Clarissa Rogers
Poor customer service it looked like the manager just walked around putting up decorations while she watched the line get outrageously long and didn’t help the ONE bank teller she had, very poor customer skills, makes customers feel uncared for and ignored and this is not the first time I have had this problem
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February 2022 by Mario Z.
The most ghetto bank experience I've ever had. The entire bank smells like a dirty diaper, greasy handprints on the glass Bank manager and teller "Isaiah" hardly fit in the clothes they're wearing, Isaiah desperately needs to trim his fingernails and clean the taco stains from his shirt. With more than 22 people in line, they offer 3 bank tellers while the manager runs out asking "where is your mask?" If Covid was really the issue you would think they would service their customers more efficiently and the manager and tellers would take some classes on hygiene; personal and the office itself. I would recommend almost any other bank over this one
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January 2022 by Mr Jack
Had only 1 teller waste of time go elsewhere
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June 2021 by Jose Robles Reyna
0 would be the best rating! Branches close before closing hours or plain simple wont open during business days, never consider this bank. Giving worst costumer service ever, I first open an account almost 30 years ago and have never seen this lack of disregard for the account customers.
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April 2020 by Lasey L
I been a Wells Fargo client for over 10 year and never experience something like this.Yesterday i went to they branch and someone by name Juan was assisting me,After 25 min of waiting while he will be completing a simple deposit cashier check transaction he made u huge mistakeDeposited twice then reverse it . Then i was suspicious about all this and requested to speak to supervisor by name JEVONIMO, and he has confirmed that everything is okNext thing in the morning i look on my bank and see no deposits , now need to call customer service and get my money backHORRIBLESTAY AWAY FROM THIS BRANCH, SCAM!!!
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January 2020 by Nelly A.
I honestly have no clue how banking works. We got there 1 hour and 10 minutes before they close and they said we couldn't be helped because they had so many people waiting and by the time it would be our turn it would be past 7. It's the second time this happens. They don't seem to enthusiastic about customer service.
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October 2019 by Michelle Chantelle
DO NOT!! MAKE AN ACCOUNT with wells fargo had money go out of my account then i having a big problem right now trying to use my card and have money on it and i had 2 people hand up on me and it really bad service and then this is not the first time nether. !!!! And hell no they dont didn't need that star
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September 2019 by Lisa V
If I could give ZERO STAR I WOULD.
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August 2019 by Lisa Voul
I been a Wells Fargo client for over 10 year and never experience something like this.
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August 2019 by Richard B.
Went in with time way before they closed and asked for a temporary card because my wallet was stolen and they tell me i have to make a damn appointment for tomorrow like WHAT THE F**** 8 yrs with this bank and this experience made me not want to be a member
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August 2019 by Vanessa B.
Worst branch ever. People waiting in the lobby while employees walk around. No one is being helped. There's always a line as well with only 2-3 tellers during peak hours.
