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February 2024 by Ruben Abarca
I went to deposit my check at this location, and what a surprise awaits for me from KAMELIA. When I got there, there was a gentleman he was trying to make a transaction but was having difficulties with communication with KAMELIA. He asked me if I could help him, which I did since there were only the two of us talking in Español I noticed that KAMELIA started feeling uncomfortable. This gentleman told me, "I didn't have any issue when I opened my banking account. The language was not a problem for them" when finally the transaction was over. There was not:-Thanks for banking with us.-Is there anything I can help you with?Obviously, ZERO, have a nice day.She was rude and unprofessional. Willing to help this person ZERO.I have been banking for almost 30 years, and I have never been treated really rudely with her attitude until yesterday, like KAMELIA.
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December 2023 by Tyler Mimm
This location is great! Ramin, Sara,asieh went above and beyond /thank you so much for fitting my wife and I in with our 11 month old child ( without an appointment) we couldn’t have asked for a better experience/ assistance with our banking and we will be coming to this location from here on out.
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September 2023 by Frank McDonald
I sent two wires to an account at this bank. I had transposed two numbers on the account. BofA declined the wires, so the money was returned except they stole $45 each. Taking 90 bucks for a mistake is WRONG! Sorry about my error, but the $90 seems to be THEFT! Please show the World that you are honest, and return my $90 dollars. Waive your fees. Thank you. If you do, you will be praised here for your quick action. Thank you again.
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September 2022 by Mallory Yeates
Incredibly rude staff, don't think I've been treated so poorly in my life. In particular, Kamelia the relationship banker was very rude to me.
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July 2022 by Fab TV
Absolutely the worst BofA in this area. They close for no reason. They’re always short on employees. Don’t not bank here.
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June 2022 by B P.
One star is too many for Bank of America in Laguna Beach. Today I went in to deposit a check into a business account and they had NO TELLERS! The woman who was there could not find my account. I've been a customer there for over 10 years. I'd rather deal with a machine than have to go into this bank and attempt to deal with the lack of humans there.
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March 2022 by Eric L.
This place is a complete joke. I have no idea why anyone would use this bank. I won't be any longer. I just came in today and there were no tellers, and this isn't the first time this has happened. I asked them if they were ever going to have them back and they said "Maybe next week" and they were fairly rude about it. There is a Wells Fargo right across the street and they are always fully-staffed so I would recommend going there. That's what I'm planning to do.
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November 2021 by Haute House
Terrible management! I got there when they opened and had to stand outside in the heat with a large group waiting for bank to open the doors. Once inside, I had to wait another 20 minutes for someone to tell me it was going to be another 30 minutes for someone to help me. Will not go back to this poorly managed branch.
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September 2021 by A S.
Manager and some staff need training in customer service, such as a Dale Carnegie course. I wondered if they have any idea they actually have a client, as opposed to they just need to do their papers to fit the rules. Atmosphere seems sleepy, indifferent and bored. Most branches I contacted were similar, though the Merrill Lynch side used to have an excellent "concierge" service which made a client feel valued. The decorum is nice in this office though.
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August 2021 by A Smith
The employee who helped me was very friendly. However I felt bad that they only had one teller at the counter with about 10 people on line. Eventually someone else came over. Clean, quiet, no complaints.
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March 2021 by Sherry V.
If I could give this bank a negative number I surely would. I found myself out of state without my ID phone Visa debit card , it was left in a Lyft. So no car either. I had my expired license, business card, Costco card with picture, medical cards, and most importantly they have my signature on file. And they put me through the most horrific Rude time absorbing embarrassing experience I've ever had. I couldn't get to a manager, but apparently I had a teller portray himself as a manager, told me that I would have resolution if I came back a couple hours later. When I came back a couple hours later they had amnesia and implied that I never talk to a manager. The manager avoids assisting people and his minions will lie and distort to protect him From facing a client in crisis. I have been with Bank of America for over 20 years. With numerous fluent accounts. They offered me $100, I ended up writing a friend a check and got additional funds, yet in my crisis they charged her $8 to cash it. I have all my phone and ID and everything back now. They are Lazy with no EQ. It sure would've been nice if they were more methodical with all the information I had and my signature on file and provided me at least a temporary debit card.
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July 2020 by R C.
So far so bad. I open up an account with cash and need a cashier's check. The machine is broken. They tell me I can't get money for 5 days. I go on 5th day and they are closed at 4pm. I go the next morning at 9am. They are still closed. ITS BANK OF AMERICA. THE BARS, nail Salons, gyms ARE OPEN BUT NOT THIs BANK?? They should have sent a messenger service bring a machine from Los Angeles within hours. People working there are very friendly and helpful. Not their fault.
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June 2020 by Veronica Danielle
Rude and unprofessional staff. They just want to pounce on people who come in and they don't know what the word "NO" means.
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April 2020 by Molly Z.
The worst of the worst. Don't even bother with this location. The employees are useless and inept. Go with a smaller Bank like City National that will actually take care of you and treat you like a human.
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February 2020 by Kaylyn K.
From other reviews listed here this bank branch clearly doesn't care how they treat there customers. I have had many crap experiences here and today was the cherry on top. And it came form the parking lot attendant. Screaming at me for running across the street to my work to pee before I went and got money out of the ATM. Mind you I am 8 months pregnant and have a 1 year old. Went I went in to tell the employee they could care less about the terrible experience their clients are having. So this review will probably go unnoticed with the numerous other terrible experience had by others. I'll be closing the rest of my accounts this week and be moving to a bank that actually cares.
