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August 2025 by NHC State Board Academy
If you like to feel disappointed disrespected and not have a voucher honored... this is the place for you. This use to be the spot for a great wash and service now it's trash. The manager is very rude. Definitely never going there again. I will tell everyone I know about the service I received.
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May 2024 by Sam
I rode my E-bike here today and before I even asked for anything, the guy working accused me of trying to buy something for someone under age and said he knows I’m with the girl who came in before and said he has the whole thing on video. I tried explaining I just got there pointing to my bike right out the window that I had just pulled up on and he told me I had to leave. It was very confusing and I will not be back here.
Thank you for the response, I would be happy to discuss if you want. How do I contact you?
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December 2023 by Emmanuel P.
Male cashier would not accept a cash payment because he said he had already accepted too much to count at the end of his shift..... I have never heard someone turn business away for this reason before. Owner beware...how much business do you lose each day.
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December 2023 by Derek V.
Worst experience ever and used them for over 25 years.$6000 in damages caused by their staff who does not know where to put the floor jack!!!Then the $470 repair I paid for failed three weeks later and all they offered me was new part. I guess I am going to court.Filing a complain with BAR, AAA, BBB, yelp, goggle reviews to come!!!Shame on you Mike,Alan, and idiot mechanic who does not know how to use a floor jack!!!
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November 2023 by George K.
WI have put on 2 reviews in my 30 plus years in Laguna Niguel and I find this worthy of one . I am a senior driving a 2010 Lexus sedan . My battery light comes on and I drop by Chevron and speak to Alan Hood service manager He's worked on my car for simple things without any incidence maybe 3x . He uses a diagnostic computer and says see the screen you need a new battery . I say how much he says $6000 plus labor and I said not worth it and he solicits me and says I will offer you $2000 for the car right now . So I guess and this is just a guess, but in his mind, he put a value on my car. I said no and left . I didn't know there's an aftermarket for batteries of hybrids. I got one with a lifetime warranty for $2500 . I call Alan and tell him and he says we can't sell you that because we can't warranty it. So I guess he would just get one and buy my car for $2000 and sell it for $12-$14,000 . In my disgust with this reprehensible behavior to churn me out of my car so he can capitalize I get in touch with Mike maybe the owner he wouldn't say when I asked but says I have worked with Alan for 30 years so I guess that excuses him because He never apologized for the mistreatment .Be very leery if you take your car to that station for anything. I know I won't ever again!
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October 2023 by Auditor 1.
I was referred here for a smog check. I was driving by and stopped in. I went in the office and they pointed me to someone else. An unfriendly older man. I told him I wanted an appointment he answered gruflie. I don't have anything til tomorrow, as if that would discourage me? I said fine. Next day I went in and gave them keys and asked if I should wait. He said, "up to you". So I did. The mechanics were good and fast. The car was done and they brought it out. I went in to pay and grumpy guy gets up and leaves. He goes out and drives off. I asked if someone else could finish up they said no. He came back and said can I help you. I said yes, I'm trying to pay. He didn't remember me. Then he prepares the papers and tells me go to the other window. There's a mexican lady behind plexiglass. She looked like I was bothering her. I hand her the paperwork. She looked like she'd never done it before. She spoke bad English. I couldn't understand anything. Then she yelled that she has to yell because I couldn't understand her. That wasn't why. This place was about $60 for the smog check. More expensive than others. Customer service is so important. The owner probably spends good money on the mechanics but it's ruined by the people inside. I won't go back.
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October 2023 by Benjamin F.
Alan and company are just want you want in a neighborhood mechanic. Reliable, honest, interested in doing good work at a fair price to build long-term relationships. Have taken our Toyota, Honda, and Jeep here for service over the years. Couldn't be happier with the work.
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May 2023 by Ani W.
this repair shop is one of the best. the owner Alan is awesome . he is very honest and does a great job on my BMW . prices better then any dealer but same service . they take app and they are done with the service is one day . few of my friends use them for services and we all love they services . i highly recommend this place . great prices too
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March 2023 by Mark S.
I went to the Chevron in Laguna Niguel. Corner of Crown Valley and Niguel. I went in for a air conditioning problem. Almost 400.00 later I was told that there was nothing they could do. Well they could give me back my money cause I just got back from Action Tire in Mission Viejo and got it fixed for 300.00. What the hell !
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February 2023 by DeVin Jones
A gas station but they had a Koi Pond in the front that made it something special. The restroom was very clean as well.
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January 2023 by Marike H.
Al and the crew are fantastic! They have been taking care of our family automobiles for 20 years Great service!
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January 2023 by Sas Q.
5 Stars, as always. Hat's off to Kent Hardly and team. I hear that Kent has been there so long that they will soon erect a statue of him during the next remodel. Cannot understand all the fuss. I've always been happy with Alan, Todd Benson, Kent Hardly and the whole crew. Another happy customer..
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January 2023 by Norm Simpson
Great Coffee, nice staff.
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June 2022 by Lindsay P.
Just an average Chevron! I had to make a quick stop in Laguna Niguel on the way to LA from San Diego County, and this gas station was very conveniently located. There was no wait, which I appreciated. Chevron's prices are always a little higher than average, but oftentimes the convenience of the location makes it worth it! Thanks!
