Ortho Mattress is highly recommended for its excellent customer service and quality mattresses. Customers appreciate the knowledgeable and friendly staff, who are not pushy but eager to help with all questions. Many reviews mention how easy and seamless the buying process is, with assistance available from staff members like Shannon, Thomas, Derek, and Lori. The staff's helpfulness extends beyond sales, with some customers noting their kindness and patience, even accommodating special needs such as assistance for elderly family members. Delivery service is prompt and reliable, with reminders and timely arrivals that contribute to a smooth experience. The store offers a variety of mattresses, including options suitable for specific needs like adjustable frames and twin sizes for small spaces. Customers have praised the quality of the mattresses, describing them as comfortable and beneficial for restful sleep. Overall, Ortho Mattress has built a reputation for providing great customer service, quality products, and helpful advice, making it a trusted choice for those shopping for mattresses.
We love this place! We found this store when we moved into the neighborhood 13 years ago and we’ve been buying mattresses from Ortho ever since. Incredible customer service and great mattresses. Derek helped us this last time and provided us with amazing help! I can’t recommend this place enough if you are shopping... read full comment
April 2024
Shannon gave us a great deal, and was very helpful and friendly.
We were able to make an exchange with no difficulties.
March 2024
I came to Ortho Mattress and was quickly helped by Thomas. I cannot say enough good things about Thomas and my experience here. Wonderful customer service. Excellent experience. Thank you Thomas!
