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September 2025 by Robin Cashion
I’ve owned a box at this location for 12 years. Now on the third franchise owner and he is best one yet. We had many issues in the past of not getting our mail or getting other box owners mail. Since the most recent owner bought this location about 6 years ago it has been so much better. Always very nice, attentive and prompt with outgoing packages too.
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August 2025 by Majd AlGharably
Excellent service. Friendly staff
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April 2025 by DON FERREIRA
While I am not happy with our UPS driver and UPS overall, I am extremely happy with this UPS Store, and, particularly, the Franchisee.
UPS lost a gift to my mom recently. The Franchisee took care of handling the insurance refund, and kept me up to date until my refund was processed. More, the store employees are always courteous and efficient.
UPS lost our Christmas Ham, and, yesterday rerouted my wife's critical medicine to the UPS store without consent, as it had our home address on the package, and we had to chase it down until receiving an email this morning as to it's location. A lazy driver, or just UPS in general these days? Who knows? But it is a pattern.
In any event, I DO wish to give this store a 5 STAR review for their part in handling many UPS errors in the past!
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April 2025 by Mel Nguyen
There was not a wait when I came here on a weekday after 5pm. I quickly dropped off my pre-labeled UPS package. They also provide notary services here. One notarized signature is $15. I was able to get that done also without an appointment.
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March 2025 by Kenneth Kraft
Friendly, patient, efficient and knowledgeable staff. Clean facility with easy parking. Safe neighborhood.
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February 2025 by Michael Ervin
I love having my PO Box at the UPS store! I never have to worry about lost packages or getting caught in the rain. The staff, Tyler and Oliver, are knowledgeable and a great help when I have to ship anything to family and friends across country.
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December 2024 by Suzy Hetos
This is the only UPS store I will go to. I have had bad experiences in other stores, but never here in Laguna Niguel. The service is wonderful. All the employees are polite, helpful and competent. I feel confident my packages will get to where they need to go.
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December 2024 by Keith Alderman
Very Rude. We left and went to another location.
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July 2024 by Dwayne Schmidt
Held a shipment for me that I had incoming. People working were helpful and courteous.
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July 2024 by Shauna Atchity
Best, most friendly staff!
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July 2024 by Jt McGuire
Excellent store and staff.
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April 2024 by howard jones
staff are always polite and very helpful!
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March 2024 by Ahmad Mujarkesh
The manager there is rude and unfriendly, and gave very bad service.
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January 2024 by Al
I had UPS package and ship a fragile package (glass cooktop that I found on vacation and is impossible to find anymore) and they packaged and shipped it without even bubble wrapping it as the said they would and it arrived shattered, ruining my wife’s Christmas Gift that she was so excited to receive.
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December 2023 by Clark Meyer
If you don't know anything about shipping its fine. If you do, then you know you're getting price gouged. ebay got me a shipping label for $80, they wanted to charge $198 + $40 to pack, + $20 for a box. outrageous
