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April 2024 by Dennis Simonet
Very nice, clean rooms.
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March 2024 by laura stafford
Quiet, pretty location, however the rooms are in disrepair. I'm getting married and we booked 3 rooms for family to stay. The pull out couches in two of the rooms were terribly stained and disgusting. When we called and said they needed to be replaced tonight we reached an answering service and they hung up on us. We had to move mattresses from one room to another to solve the problem. There was trash left and not cleaned out of one of the rooms under and in the couch. In another room it looks like the roof is leaking as the paint on the beam is bubbled up and scotch tape was used on the corner protector to keep it attached. The appliances are very outdated. There are mixers and can openers from the 70s or so it appears. We will try calling about the mattresses again tomorrow during the day.
Rooms: See my review above.
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February 2024 by Darla Gandara
If I could give it less I would . Never in my life have I been treated with such disrespect. Got stuck in the snow only 7 min from the location. Unbeknownst to me the terrain was so bad, they told us to walk in the snow and said oh well. Never even checked in. We were sent away like dogs pleading for help. They deserve to never be in business in such a remote tourist area. Don't go there they will do the same to you!!!
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January 2024 by Jennifer Nichols
I will definitely return. This place is very nice, you get a bang for your buck.
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December 2023 by Frank G.
I've been a owner at Northbay since 1996. It has gone totally down the tubes there's no more pool Jacuzzi sauna any of that stuff only your room at my last day. The neighbors next-door was so loud. It was a large Hispanic family with lots of kids, the kids were screaming, jumping up and down the stairs, banging and some like you've walked inside of McDonald's playground. I couldn't reach anyone to find out about a Wi-Fi code. Frankly, I wanted to just pack up and go back home. It would've been a much more pleasurable stay at home than dealing with this complete chaos next-door to me. If I can put a recording of it on this site, it would blow your mind.
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December 2023 by s2167
Dated property, it's in disrepair, upcharge for not washing dishes... No amenities available no tennis court, bball court, pool, jacuzzi or clubhouse. A bicycle lock on the clubjouse/lobby door. No staff on-site.
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November 2023 by Reeve Garrett
The mattress was awful, and while I personally wasn't affected by the charges for things like trash and dirty dishes, they're a bit ridiculous. The complete lack of physical check-in desk/office is a little weird. Great view from the room and fairly convenient to Lake Arrowhead, though.
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October 2023 by Mario Maldonado
Make sure you find this place in daylight a little hard to find, this place was excallent, me and my lady like it we are talking about going again next monthRooms: Great balcony, nice gas fireplace, fully stocked kitchen (dishes, glasses,etc..), good bedroom and living room, no office personal on property, bathroom with seperate area to get yourself ready to go out
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October 2023 by Tyler Harding
Lacked amenities listed, and would not agree to cancel our reservation. Was near impossible to reach anyone in customer service. They repeatedly transferred me to the online booking agency, rather than help to find a solution. They never responded back to my requests, and I had to track people down in order to get answers. Kept getting sent to a call center in Las Vegas, who knew next to nothing about the property. Ended up having to book elsewhere. I would NOT recommend this hotel as an option if you’re visiting Lake Arrowhead.
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October 2023 by Juan c Rivera
Very good place to stay and relax
Rooms: Very clean
Safety: The place was safe , and there were no issues whatsoever
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September 2023 by Kevin Mason
An ideal location with a nice variety of local activities to explore, stayed in a one bedroom over the weekend and found it enjoyable!
The room featured a kitchenette, full glassware, cooking necessities, and access to a laundry room. The furniture was comfortable and the balcony view was amazing. Had a nice time exploring the grounds, and the village area. Will definitely come again!
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August 2023 by Jeff Kantz
Timeshare exchange in the forest above Lake Arrowhead. No Lakeview from here but just a short drive to Lake Arrowhead Village.
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July 2023 by AUIE
The location was beautiful! Definitely great for a family of four or friends with enough bedding. Interior needs to be upgraded felt like we were brought back to the 1980’s vibe plus the 80’s old musky smell is lingering around the room. Definitely need a few maintenance of the property signs of aging is visible and safety is questionable especially in the veranda area if you’re traveling with kids. This place is pretty furnished so some things we didn't need to bring which is always fine. I would consider coming back to this location for a last minute booking but I’m sure there’s more upscale and homey places around the lake that we can even bring our dog for winter trip.The place is not advisable if you’re traveling with seniors, room is designed with front door stairs going down to living room. Not advisable for seniors. We booked Sunday until Monday and this was a last minute booking. Not a pet friendly place.Rooms: Need an upgrade, dark interior 1980’s vibeNearby activities: Close to downtownSafety: Railings on the veranda, ceiling on the veranda.Noteworthy details: Stairs not advisable if you’re traveling with seniors or if you have a baby with stroller. Won’t advise the place for family with toddlers.
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July 2023 by Cameron
Don't stay here.- All the amenities are unkept and closed- The refrigerator is broken, and management is taking days to fix it- The lake is overly strict in usage- No AC- The pull out couches are broken- Apparently a pull out couch in a loft constitutes a bedroom- The bug screens have holes in them
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June 2023 by Andrew
As an owner I’m unable to access the clubhouse at this time. The doors are secured shut with a bike lock and there is no staff available to speak with me regarding the status of my investment with the company. Imagine being unable to contact or visit your bank with no explanation. How concerning.
