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November 2023 by Lisa C.
Just getting a new battery or making an appointment took 45 minutes wait. No one around. Everybody at the tire center. They need to hire more people. Not recommended. Go somewhere else for car batteries.subs better at other branches.
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November 2023 by Frank Magana
Took over an hour to just buy a battery due to the poor customer service. All they had to do was ring me up and due to only one person working the counter it took way to long to do something so simple
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October 2023 by Mihir K.
Love the Costco, but their Tire Service Department is very dreadful. They get the job done but don't expect them to communicate with you on timely manner. I waited 3 hours and found out my car was ready within 1hour. They claimed they called but I never received any calls. When I confronted them regarding this, they didn't even blink to brush the issue off. I hope Costco would implement some communication rules for Tire Center! Buy your employee some watches, teach them some communication skills. I'm absolutely disappointed:(
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August 2023 by James M.
No one answers the phone so i went in and waited 45 minutes only one person at the counter. Another employee came and said we all needed to wait till the another guy was finished. He was joking around and showing personal photos on his phone to the guy he was helping. Poor business practice. Won't go back. If this is their behavior I wouldn't want them touching my car.
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August 2023 by Mister E Foxx
This tire center is tiresome. Their motto do the work with zero accountability for running down car batteries and scratching cars and leaving the interior looking like a workshop.
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August 2023 by Eugene C.
1. They lost one of my tire screws and lug nuts and tried to report that it was already lost prior to me bringing my vehicle to the center tire. 2. They damaged my wheels.
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August 2023 by Fernando E.
Lies and wait times. Do not answer phones. Ran my battery down lied about. Scratched my wife's car lied about it. Absolute, positive worse Costco Tire Center in the area. Just disheveled and disorganized from top to bottom.
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July 2023 by Samantha Gajaweera
This is the worst tire shop I ever seen. The customer service is so bad trying to reach all contact the department and they never pick up the phone being transferred to different departments. Management authority should know better when a customer needs help admin and tire department never pick up the phone or they will pick up and put on hold. I’ve been trying to reach the tire department today to reschedule the time. I’ve been trying to call from 10 o’clock and still no one’s answering very disappointed.
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July 2023 by Gladis Rodriguez
Before coming here my car was in excellent conditions but I came here for new tires and strangely right after it was given to me it had the transmission light on. I just find it so strange! Has anyone experienced something similar?
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July 2023 by Kitty Patty
This has the worst customer service, they never pick up the phone. Julia at the counter had zero people skills. The service is slow. Management needs to do better and retrain everyone. I expected more from “Costco “.
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June 2023 by Alex I.
I will never buy tires from Costco again. Getting in to get a tire rotation and balance feels like a mission. I normally go through Americas Tires but decided to give Costco a try. Big Mistake!!!I will never do that again. Stay away from Costco tires.
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May 2023 by Pranta Barua
Avoid at all cost!! I had Costco in high regards but after my back to back experience with this location, I’m never setting my foot into this one. Takes 3 to 4 hours just to get a tire rotation done EVEN WITH AN APPOINTMENT. Tire pressures are all wrong, missing tire valve caps! Also Management is a nightmare and workers with an attitude is just the cherry on top. Been coming here for the last 5 years but enough is enough. Even if you have to drive a few extra miles to get to a another costco tire, just drive the extra miles but please just avoid this location
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May 2023 by Robyn Diane Hernandez
#1050 safety goal met....great job coworkers. We got it. thank you Carlos, Erech, Somarly and Melissa. I noticed the effort to make this amazing food for us. ???? I appreciate it.
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May 2023 by Peter Nguyen
Orderd the 2 tires on Sat 04/29/23. Today Friday 05/05/23 no phone call to tell me if the tires arrive or not. My calls were not answered.
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May 2023 by Dominic Pranta
Avoid at all cost!! I had Costco in high regards but after my back to back experience with this location, I’m never setting my foot into this one. Takes 3 to 4 hours just to get a tire rotation done EVEN WITH AN APPOINTMENT. Tire pressures are all wrong, missing tire valve caps! Also Management is a nightmare and workers with an attitude is just the cherry on top. Been coming here for the last 5 years but enough is enough. Even if you have to drive a few extra miles to get to a another costco tire, just drive the extra miles but please just avoid this location