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June 2022 by Kathy Y.
The classiest feeling Lucky I have been to... no crazy messes or people. Felt very serene. (At least on a Sat afternoon before Father's Day) Friendly butcher guys :). Got lots of my $6.99/lb boneless New York steaks. :D They were out of the $0.14/each corn and the $8.99/lb salmon fillet, so I got rain checks. I even got a $5 off $30 coupon good through next week! Yes!! Offers both traditional and self-checkout.
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April 2022 by Michael Woods
Pharmacist here on some days by the name Viet is very helpful, knowledgeabl, polite and takes care and time to provide the best service I have ever seen. A pleasure to see him.
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April 2022 by Mml M.
The Bakery created the most beautiful cake for a recent event we had - it was a commoration and the baker was so careful and the cake was just gorgeous. We were delighted with the result! Thank you, Lucky!
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December 2021 by Chia B.
The store now has limited its hours more, Making it less convenient for shopping. Prices are comparatively higher. Our family will switch to another grocery market that caters to customers' needs more.
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November 2021 by Michael S.
I found this Lucky Grocery store by mistake and glad I did. The people working here are wonderful , happy and helpful. This store has a great selection and always not crowded I highly recommend and will actually give this one my rare 5+ star rating. Not usually into the grocery store review but sometimes you just need to mention the little things in life that you find so "make life a little easier". Give them your business and enjoy a great store for all your grocery needs
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September 2021 by Reena T.
We've ordered from them twice. Everything was delicious. The presentation was amazing. Even my kids enjoyed it. Especially the chicken kabobs... which my husband loves. They were so flavorful! I definitely recommend them!
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February 2021 by Restaurant C.
Misleading sale price. The advertised sales price was not what my husband paid. It is not worth reporting, as I would pay more to process. Be careful and review your receipt before leaving the store.
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February 2021 by Christopher K.
Better than SafewY but not as good as Trader Joe's. Solid store has great workers and management but other than that Meh
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September 2020 by Richard Y.
I was using self-check out. On a sale item, the check out screen showed the regular price instead of the sale price. I didn't see the savings below in smaller font and asked the cashier stationed at the self-check out stations. Rather than simply pointing out that if I subtracted the regular price and the savings on the screen, it would be equal to the sale price, he rudely chided me for not doing the math. I explained to him twice that i can subtract but only noticed the regular price in larger font, he just kept saying that it's simple math and that I need to do the math. Poor service. I had to walk past him to exit and he glared at me. Rude.
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June 2020 by Mihal P.
Staff was super nice and willing to help. Did not hesitate to ask if I needed help finding something. Great customer service, very knowledgeable. Thanks everyone
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May 2020 by Robert C.
Shopping during the coronavirus pandemic! Don't normally come here to posh Los Altos, as the Luckys on North Mathilda and El Camino Real/Lawrence are closer to my house, and Safeway, Trader Joe, and Sprouts within easy walking distance to where I live. Only came here as my dentist was close by in Sunnyvale. Had difficulty finding the place, as hidden behind trees and not easily visible from the Foothill expressway. Standard architecture, rectangular building with no windows, except at the entrances, and bright red Lucky logo sign. Like casinos, windowless supermarkets designed to keep you inside as long as possible, with no view of the outside, to lose track of time. Small parking lot in need of resurfacing. Pandemic local ordinances: limit on number of people who can be in the store, social distancing 6 feet apart at the entrance, employees and customers required to wear masks and no outside shopping bags allowed. Senior citizen employee collecting and sanitizing the handles of the carts. Tuesday at 1pm, there is no line outside Luckys, unlike the Trader Joes 0.7 miles down Foothill expressway. Not as roomy inside as the Luckys on El Camino Real/Lawrence. Came here for their $7.99/lb Atlantic salmon, as opposed to sockeye salmon, which we don't like. This is the only supermarket chain that advertises Atlantic salmon on sale. Only problem is that the $7.99/lb is for a full fillet, which means 3+ pounds of fish. I go through about a dozen wrapped fillets, finally finding the smallest one for $23.41, compared to the $36.18 regular price. You know what the wife I will be eating for the next three dinners! Also stock up on 12 ounces of sliced bacon, normally $6.99, on sale for $2.99, and red cherries, on sale at $3.49 per pound. First time of the year they have red cherries, locally grown, on sale. You New York City yelpers won't find that on sale. Also get Driscoll's 2 pound pack of strawberries for $3.49. Things I might consider buying on another day if needed: 32 ounce rotisserie chicken at $6.99, $4.49 for 64 ounces of Oceanspray ruby red grapefruit drink, $3.70 gallon of milk (limit 2 per household), and $3.79 32 ounce nonfat plain yogurt, which my wife eats to keep slim. Shelves bare in the toilet paper and paper towel sections, taken immediately by hoarders, even with the limit of 1 purchase per household. We have 77 unused rolls of TP at home, purchased at Trader Joes, Safeway, Dollar Tree and Smart & Final during the first hour of opening on weekdays during the shelter in place which started March 17. Social distancing 6 feet apart at the check out counter, with a 6 minute wait. Plexiglass barrier between you and the early 20 year old cash register employee, not wearing gloves. Once the pandemic started, no geezers of either gender manning the cash registers, as it is the most dangerous job in the store, as getting the virus is life or death for us old farts, compared to people in their early 20s, who are likely asymptomatic. All sales final. Get the groceries in my car and check my text messages. Wife just got the supermarket ads in the mail Tuesday. Tells me to wait until tomorrow, Wednesday to go shopping at Luckys, when salmon will be on sale for $5.99 a pound, compared to $7.99 a pound today!
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March 2020 by Baba S.
Surprisingly, I saw several comments that matches my experience. Yes, I completely agree that only few friendly store clerks work there. At least we can say they are all uniform, it looks like that's the requirement not to smile, not to greet you, just check out & go. Another point, I bought canned food that was 2 years expired. I am very surprised to see the date. I am giving 2 stars for convenience, walking distance from my house & if they have sale items most of the time.
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November 2019 by Malcolm T.
Store employees are pretty friendly. There's a couple cashiers that are just really bad. They don't want to bag your groceries and stuff or let alone say a simple hello. I've had a cashier walk out on me while checking out to do something else without saying anything. Meanwhile, I'm just waiting thinking the f**** Either finish checking me out and close the lane, get somebody else to take over or at the very least say something like I'll be right back. D*** and terrible. Normally I just use self-checkout though. Also bad drivers rant: Drivers here really need to look before they cut across the one way lanes in the parking lot when exiting. Getting blocked by an idiot going the wrong way because they don't want to reverse out of their parked spot is really common here in some hours.
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September 2019 by Dave L.
Chronically under-staffed, Chronically malfunctioning checkout equipment I love the staff here - they're great. But it seems management has decided they don't need as many people at work and everybody needs to do double duty. The entire time you're shopping you keep hearing "Need someone at check out" because they don't have enough checkers and they don't keep them there. So you're going to wait in long lines. The latest thing seems to be they don't have anyone dedicated to the self-check lanes now either. If something goes wrong, and these days it seems like something is always going wrong, there won't be anyone there on the spot to correct it so you can get on with it. This has been going on long enough it seems to be a deliberate decision by management, not just that they were short a few people a few times. It's gone from a pleasant experience which was like catching up with old friends to chronic frustration where I'm sad and angry by the time I manage to get out of there. OK, the other stuff. The new fridges and freezers are nice. They must have paid too much for them and are now taking out of the customer service. See, I can't get over it. That's how much it bothers me. Maybe I'll come review the other things later.
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September 2019 by Paul D.
I used to shop almost at Draegers but only buy pork tenderloin there. I am really turned off by their parking sign which threatens to boot your car. They certainly don't represent what is good about Los Altos. I know shop at Lucky where every one is friendly, knows where items area and items are easy to find. Their produce section is larger and has better products than Draegers. I buy my Berkeley and chicken at Lucky. It is really a pleasure to shop at friendly Lucky, with their high level of quality, large selection of products and everyone knows you.