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November 2023 by Heather Bee R.
Avoid: Smug, rude employees that thought it was funny to play games and abuse an elderly person by saying she could use their bathroom, getting her to come back in the store; only to reject her causing her to have an accident. They lost a $450 sale from me today, and I will never return. Hopefully all of my neighbors will do the same. It's sad when I need to take my business away from a small business owner to a corporate chain that would never treat their customer in this manner.
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October 2023 by Aiko H.
Always ready and able to help. The staff members are friendly. I love to shop local especially here in qour little town Los Altos.
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September 2023 by Jeffery A.
Knowledgeable, outgoing, ready to help staff. Always reliable, always available --- Zack and Jack, and the entire staff are ready to assist in whatever project you bring to them.
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July 2023 by george jahn
Store layout is much different than when I last bought a brass coupling for emergency plumbing repair which corroded and failed eventually in a year. Discovered it was imported "yellow" brass from somewhere in Asia. Expensive lesson.
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June 2023 by Paul D.
This is by far my favorite retail place in Los Altos.All merchants and restaurants should follow Henry's example of great products, wonderful service, kindness, helpfulness and sound business. You can find most hardware products here. If they don't have it, they will suggest who may have it. The staff is so knowledgable. They can offer guidance for most projects.Henry often hires young people, as their first job. The experience they gain here transfers to future positions and careers. Thank you Henry!!!
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June 2023 by Melissa Harris
The workers are always super pleasant and helpful which makes for a great shopping experience every single time!!
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June 2023 by Austin K.
Been coming here for over a decade. I can always count on proactive service, excellent tips, and advice on a project and a friendly demeanor. Employees never fail to approach me and ask if I need help. There is a premium though, with most items being significantly pricier than big box stores - but for the convenience, service, and knowing you're supporting a local business, it is well worth it.
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May 2023 by Ochoa Javier (Ochoa Javier)
They have a big variety, you can find almost anything you need. Staff is super friendly and ready to assist.
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April 2023 by A.C. Ross
Best hardware store in California hands down
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April 2023 by Rajesh Patel
Easy access, and they can provide you with help on any project. Nice friendly staff.
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April 2023 by Tim Pierce
As a local General Contractor the staff are very knowledgeable and has a wide verity of hardware and supplies for most any projects. If they don’t have it, they can try and find it for you.My favorite Hardware-store
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March 2023 by Surri
Its bigger on the inside than it is on the outside! Very homely and helpful people running this store--some of the sweetest staff ever!Their inventory is astounding, great variety of tools and knickknacks here for your project needs.
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March 2023 by Miguel I
This place Rock !! Right in the heart of los Altos,small store but you can find anything you need.the employees are the Best they really look to help you.its just a family feeling love all of them great service thank you guys for you excellent work.
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February 2023 by Rajagopal S.
I did not purchase anything from them, but just spoke to them on the phone about a leak issue I had. I needed a saddle valve to help fix it. The folks there patiently answered my question even though I had trouble describing it exactly. I could see these folks genuinely care about their customers!
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February 2023 by Suri Zuri (SuriruZ)
Its bigger on the inside than it is on the outside! Very homely and helpful people running this store--some of the sweetest staff ever!Their inventory is astounding, great variety of tools and knickknacks here for your project needs.