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November 2023 by Crystal Land
We used to love this Walgreens because of its location and ease of parking. However, the Asian lady working here displayed an unfortunate lack of empathy towards elderly patients. Parents who were ill with COVID-19 needed their Paxlovid prescription which was sent here by the doctor. However, this lady doubted the authenticity of the prescription and the COVID diagnosis, insisting on unnecessary verification with the doctor. This not only delayed critical medication but also added stress to their situation. The most concerning aspect of this experience was her choice to close the rolling shutter to cut off any further communication. We felt a deeply saddening lack of empathy, particularly in a situation involving elderly customers in urgent need of care.
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October 2023 by Jon Diorio
Pharmacy has seemingly random, unpublished lunch hours. So if you plan to go between 12 and 3, call ahead. Today it was 1:45 to 2:30. So I wasted 30 minutes of my day.
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October 2023 by Aidy B
This place is an embarrassment. Stuck up, rude, combative and incredibly unhelpful management and pharmacist. Visit CVS or RiteAid instead. Walgreens is no longer worth it.
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July 2023 by David M.
I noticed all the reviews are months ago when the pharmacy wasn't a pleasant experience because they never answered phone and lines were always long but they have improved in last five months and gone from 3* (stars) too 5* (stars). I don't know what happened at the Pharmacy but customer service is now excellent because they answer phone when I call and the pharmacist will fill a prescription when you go in immediately. Before it would it would be 30-60 minute wait but now it might be 5-20 minutes depending on how busy they are. They also usually bring another person to help at counter if line gets long whereas before if line was long they would only have one person at counter. A++++++++++++++++
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July 2023 by waterman Gaona
If there is a line stop asking people to 4 to 5 minutes I've been her 2x today and I come to Walgreens cause of the speed and convenience not seine 1=3 of my break waiting in line.
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June 2023 by Gaydos Mikel
It's a little bit run down for a Walgreens but they have a good selection of snacks.
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April 2023 by Chassar S.
Online price says one thing, store has 200% markup. When I noticed the next day, of course, I threw away the receipt.Never seen this before with any other store advertising through app or website. But walgreens has small print that says prices may differ in store.Went to complain, I knew I wouldnt get my money back and wasnt asking for it, I just wanted to make a point about how this is horrible customer service. Manager does not apologize, gives me attitude. Congrats you scammed me out of 20 bucks, now I wont be shopping with you anytime soon. Feel like getting scammed? Shop at walgreens I guess. Wow.
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March 2023 by Stephen T.
Today's experience was particularly bad at the pharmacy at this location. As usual the line to pickup prescriptions was four person deep. But it gets worse. The pharmacist, Bo Y., lets a woman cut the entire line because she is upset. They don't have all of her prescriptions ready so she is upset and leaves in a hissy fit saying she will be transferring to another pharmacy. I am next in line for this pharmacist and she pushes me aside for another person who was waiting. When I tell her that she let the woman cut in front of us, she gets belligerent with me. Clearly, she was taking out her frustrations on me.Bo Y. starts handling the order for the other person so I wait for the pharmacy technician to finish with another customer. When she is done, I start my transaction and start telling her that Bo Y. let the woman cut the line in front of 2-3 people. Bo Y. overhears the conversation and, to spite me, instructs the technician not to get my prescriptions and to go in the back. She then goes back to the other customer and tells me to wait for her.Finally, she comes to get my prescriptions and she is curt with me. No apologies for her behavior...no apologies for letting the woman cut the line. As I complain about the service, she basically says that she does not want to hear it anymore and tells me to shut up...she tells the customer to shut up!I take her name and, after the transaction, I talk to the pharmacy manager. He listens but doesn't indicate what action he will take. All this drama to pick up my prescriptions! Ugh! Terrible customer service!
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January 2023 by Steve Thomas
The short and fat disabled waitress was very slow. Therefore, I had to wait for a long time. After she helped other customers, she refused to send the package that i dropped off. She asked another short, fat waitress to send the package. Another waitress was very rude and said that she would send the package in 3 days from the day i dropped off. In summary, these two waitresses at the store cannot get a real job because they are stupid high school graduates. They are not suitable for serving rich and highly educated people who have a real career in one of the richest neighborhoods.
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December 2022 by Xuan Z.
Terrible experience for the Walgreen pharmacy at this location. 1 star is just for today's experience I made an appointment for my booster vaccine for my husband and me. I got a confirmation email and a text message for this appointment. However, when I arrived today, the staff told me there exists no vaccine today but tomorrow. Then I asked could you please help make the appointment tomorrow? The staff mentioned I could make an appointment but still no guarantee that I will get one tomorrow. If no guarantee, what's the point of appointment please? Then staff mentioned that she won't work tomorrow so she has no idea???Also the staff attitude is super un friendly. Highly recommend do not take booster vaccine here, to avoid wasting time!
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November 2022 by Ray L.
I would suggest not to visit this pharmacy. Even with appointment , you are expected to wait 45 min +. The staff are super busy even with fewer people in line. Extremely slow
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November 2022 by K C.
Absolute worst pharmacy in the Bay Area. Even if it's ready for pickup, expect to wait in line 30minutes at the very least. There is always a line for the pharmacy because the service is absolutely horrible. They never seem to care that there are customers in line.
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October 2022 by Jacob H.
The pharmacy here is a joke, they don't prefill your prescriptions and ask you to wait 20 minutes when you have multiple due and their brains can't process the fact that since you physically showed up in person you would like all of them at the same time so you have to wait again for them to finish them all. Going to cancel script service here.
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October 2022 by Edwin Huang
Rude staff, I was walking around when one staff members came over and chased me out of the store.
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October 2022 by DARIA GERASHCHENKO
Safe us every time when we are out of the diapers ?