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July 2022 by Leigh M.
I have posted a question about the A/C and I am hopeful that someone can answer me. I would be very disappointed if I had to start going to another store because we have loved Foothill Plaza for a long time. Thank you. I can change my review when I'm able to shop there again.
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October 2021 by Debbie C.
It's kind of funny to post review of a Rite Aid, but I have to say the staff here - especially in the pharmacy - make it feel like a hometown store. The pharmacy staff know us and look out for us.
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August 2021 by Gary J.
God help you if you have an issue with a prescription. 3 trips, phone call assured it was ready for pickup finally. This was a refill. The paperwork was wrong showing it as a new prescription, wrong. The pharmacist was out. You guessed it; 'sorry because it said "new" only pharmacist could release it. Still waiting!!!!$ this is not the first time we've had issues.
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November 2020 by Pat Y.
What mailorder? So glad I didn't go for mail order. Friday nite, 6pm, I was told by my dad that he is running out of a medicine. I checked my record, the medicine will be filled and paid by insurance on the coming Monday. (3 days short)... Now What? Called Rite Aid, talked to Pharmacist Paul (Da MAN)... I explained to him my situation saying I really need the pill for 3 days. He told me to stop by and he will pre-give me 3 and pick up the rest (30-3 = 27 pills) on Monday Life Saver -- Paul@Rite Aid Pharmacy. Thank you !! I am sticking with Rite Aid.
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July 2020 by Barbara P.
Went to get vaccines at the pharmacy. The staff was incredibly patient and went above and beyond to contact my insurance company to process the vaccinations. It DID take hours but they were persistent and actually called me back when they got through to insurance and had everything processed. The pharmacist, Jamie, is amazing, smart, kind and persistent. A young intern gave me my vaccines and Jamie supervised. He did a great job, too! I will continue to go back to this Rite Aid whenever I need a shot.
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April 2020 by anne M.
No masks worn by employees- only pharmacist wears a mask.
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April 2020 by Alan G.
Went into Rite Aid to see if they had any cleaning supplies. They had hand sanitizer behind the counter on a shelf with other things for people to buy. Had a bottle of germ-x That I wanted and the man brought it to me to buy when Alex the manager took it out of his hand and says we're not allowed to sell this because we need it ourselves. They had it on the shelf behind the counter for people to buy any ends up taking it away from me when I have 2 87 year-old parents one on oxygen and I'm need some Sanitizer to help keep things clean. Thanks Alex for showing me what Right Aid really thinks of their customers. You are the worst excuse of a manager I have ever seen. You're basically taking things out of customers. hands and saying you need it. I will be sure to forward this to corporate and I will not forget what kind of person you are. You set the standard of how the store operates and it's operating awfully poor in my opinion. Thanks for nothing. Update. called the Right Aid fraud hotline and complained. Will get a call from the district manager tonight.
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September 2019 by Jessica P.
This store has gone downhill very fast. Manager is plain rude and makes you feel as if customers are foolish and can't read her signs. How can the employees be nice as it starts from the top. The restroom is always filthy and looks worse than a third world nation lavatory.
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January 2019 by Junior C.
1 hour wait for 10 penicillin pills. Get it together already! 3 employees standing around looking at 1 computer. This is ridiculous.
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December 2018 by Serena M.
This rating is based solely on the ice cream that they sell there. We don't have Rite Aids in Hawaii but it kind of reminded me of a CVS or a Walgreens store. The only difference was that they had fresh ice cream ready to serve. My husband kept talking about their ice cream and saying how it was so good. So his parents took us there after we ate dinner. There were about 10 flavors available to choose from. My husband had the chocolate malt crunch, I had the strawberry, my mother in law had the pistachio, and my father in law had cherry. The ice cream was so hard. The lady who was helping us had such a hard time getting the ice cream out of the container. It was so hard that the ice cream wasn't even coming out in those nice ice cream scoops. It was more like flat ice cream. I got the cup so it didn't look that weird but everyone else got the cone and it looked weird. My strawberry ice cream was okay. It didn't taste like real strawberries in there. I didn't care for the ice cream. I also tried my husband's one. It was way better than mine. It had a nice crunch to it. It had those movie theatre malt balls in it. The ice cream was pretty cheap, $1.99 for one scoop. You go to other places and it's double that price. I think if we go back there I would definitely get the chocolate malt ice cream instead.
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October 2018 by Menlo K.
Earlier today, I went to Rite Aid and grabbed two Rock Star energy drinks from the refrigerator case. It was clearly marked as 2 for $3.00. I went to the register, and it rang up as 2 for $3.50. I told the cashier that the shelf was marked 2 for $3.00. She looked me straight in the eye and said, "The five must look like a zero. They are 2 for $3.50." That was one of the most ridiculous things I had ever heard. Not, "Here, let me correct that," or even "Let me go check the shelf," but she simply told me I was mistaken. I left without purchasing. I got some groceries at other stores in the shopping center (Foothill Produce and Trader Joe's). While doing so, I realized, this is my neighborhood store, and I should really let the manager know so that service could improve. When I was ready to leave, I went back and took a picture of the price on the shelf... clearly 2 for $3.00, not 2 for $3.50. Then I went to the front and asked to speak to the manager. The cashier told me she was the manager. I asked for her name, she told me. I didn't have a pen and paper, so I went to take a picture of her name tag, not her face, just her name tag. She put her hand over the name tag, and said I could not take a picture of her name tag, she had told me her name, and I could write it down. This is all unacceptable behavior for a cashier, beyond the pale for a manager. I hope this behavior can be remedied quickly.
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October 2018 by Judy C.
Very slow . ...I was in line for 5 minutes . I hope they will hire more employees soon .
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May 2018 by cfy c.
Absolute nightmare to work with. Every single time they don't get their records updated and every monthly refill is a F'd up process. The systems are broken and overall insurance to pharmacy to provider communication is completely screwed up. I'm writing this review of years of managing these jokers and put up with it only cause of proximity.
