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November 2023 by Mariana
Obviously, the store is closed, but no one updated info here. We came today and were looking for this particular store - nothing
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October 2023 by Jesus G.
Store was small, but good prices. Staff were friendly which was nice because other stores at Citadel were not as helpful
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September 2023 by THI BICH VAN TRAN
All three girls were on the phone laughing and still even cliens come in, no greeting. Me and my husband try to ask some question and it look like nobody care or knowing anything about selling things in the store, very bad working attitude
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September 2023 by Pawel Zoneff
Not worth the trip. No good deals to be had and the selection is extremely limited. Better off buying retail.
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August 2023 by Narek Margaryan
Sales people are very rude! The manager is very stupid…
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June 2023 by Janelle Tipton
0 stars if I could. Drove all the way to Commerce only to find out the outlet is temporarily closed. No indication on the store info on Google, Ecco, or on the Citadel Outlets’ website.
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June 2023 by Irene Chen
Closed but no updates other than on the door with a printed sign saying coming Summer 2023.
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June 2023 by Irene C.
Just FYI the location is closed. Opening Summer 2023. No update on Yelp or Google. Just a printed sign.
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January 2023 by Helen G.
I came into this store simply looking for some casual shoes. I asked this lady for help with a shoe size and she looked at me like I was stupid for asking!! She was giving attitude while assisting me and told me they no longer had my shoe size. I believe her name was Monical, or Monique. I think she just didn't want to do her job, because I asked another associate and they brought it out immediately! The rude lady with the nasty attitude then did not let the associate who actually helped me, make the sale, she rang me up at the cash register, looking super annoyed that I actually found the shoe I wanted. Needless to say I will no longer be spending money here. That lady does not belong in retail!! so horribly rude!! she could at least fake a smile.
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January 2023 by Jocelyn S.
Went in for a simple return and a staff member was so rude to me who I'm assuming is the manager she was giving me such a difficult time and unnecessary attitude. Will never be returning to this location ever again!!!!!!! Ecco do better with your employees the manager sucks!
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January 2023 by Jasmine H.
Came in here looking for a Christmas gift for my daughter and I was greeted with nothing but nasty attitude by who I believe was Monique a MANGER. She knew nothing about any of the shoes and when I kept asking questions she seemed to get annoyed and irritated and didn't have an answer to my questions. She had a snarky tone and was very passive aggressive. I WILL NOT BE GIVING STORES LIKE THIS ANY OF MY MONEY. People like this do not belong in customer service let alone should hold a position of a manger. Do better and be kind.
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June 2022 by Sergio Castillo
I really like this company I've owned a pair of shoes before that used to be my all time favorite. This time I was disappointed, I couldn't find anything I liked and the employees seem to not want to help. Regardless if you like this brand of shoes it's worth browsing over maybe you get lucky.
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May 2022 by S L.
Shoes are alright - not as comfortable as the shoes from Clarks, which is just a few stores away. I only bought a pair because a friend was purchasing a pair and they had "buy one, get 50% off 2nd pair." The 1 star goes to the short stocky lady with glasses at the register. No "hello", "did you find everything ok", or even eye contact. Her customer service was mindnumbingly terrible. I suppose it was my fault to set any expectations from her. Perhaps keeping her hidden in the back room sorting shoes would be more ideal.
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January 2022 by Rafik Nazarian
Very good shoes
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January 2022 by veronica carrillo
Sales people are very rude! Do not try on more than 2 pairs of shoes or they will try to get you to leave the store.
