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August 2020 by Sherry M.
I'd give no stars - but it's not an option. Do not use this company!!! Or their other company "Prime Moving", "I move happy" or "City Movers" I think it says something when the company keep changing their name. This was to be a simple from from California to Oahu. The services were all prepaid. They picked up belongings in California on 5/22. That part was good and easy. BUT today is 8/7 - it's been 78 days and belongings are still not delivered to home in Oahu!!! So many calls made. Sometimes they return calls. The warehouse staff have been very rude. I'm sure they are tired of the calls asking for belongings. It's one excuse after the other. But today we discovered that they have been lying about where things are. Today we find out that belongings pretty much got lost and are still in California. It is NO fun to move and live for so long without your things. We need items delivered. We are not told.... maybe by Sept 7. We need to be reimbursed for moving cost! We need compensation for all the expenses and pain this has caused. They should offer something now and then settle once items are delivered and undamaged. This is horrible. Please do not use them.
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October 2019 by Nancy N.
absolutely abysmal service. thousands of dollars of broken family treasures. like they dropped tge boxes from 25 feet. they stole $2200 i had from my dead mother. i am disabled and they took total advantage and i am seeking recompense as they are the absolute worst ever. do not use.
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July 2019 by Mr. FireRotor
I had so many things that were labeled fragile smashed and mistreated. It had to be intentional. Do not trust these people, absolute scum.
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May 2019 by Fabio S.
Hercule moving and storage system Destroyed my belonging and stole some of my valuables moving from California to Florida, Hercules moving systems, inc. 2507 medford street los angeles ca 90033 complaint description: extreme damage and missing personal property, improper packing & negligent to store and keeping the properties safe and deliver in a good condition. we were searching for a moving company to accommodate us to pack, store and deliver our personal belongings since we were moving from Irvine ca. to North Carolina, the name of Hercules moving and storage system worldwide sounded good to get appraisal, i called the hercules and talke to someone called "Adam" we discussed our moving situations and adam was helpful to give us a preliminary info. and appointment to come and see the actual furniture and other properties that had to be packed and moved to Hercules storage facility in Los Angeles, ca. the original estimate was $4000.00 for professional packing and delivery to destination and $100.00 per month for storage, asking $1450.00 in advance and $2550.00 on delivery. we agreed and contract was signed. few days later packing team showed without any notice or calls. the first thing I heard from the team leader " Felipe Tzep " that the estimate was to low and he needed $500.00 in cash for adjustment,We were in a peculiar situation and i could not wait,I talk to Felipe and ask him if accept a check, he said yes but he wanted in his name prior to packing. i wrote a check to his name and they started packing, couple of hours later they were short of packing materials and wanted to come back next day, at the time had some of the properties in the truck and could not be unloaded, i had no choice to let them go with the packed items in the truck. next day came back midday and after 2 hours packing they were going for lunch, i told Felipe i order some pizza try to finish packing, i was real tired and wanted to finalize wrapping, and getting it to the truck before dark. 2 months later we had a notice that our storage fees are going to be $287.50 from the 3rd month, and it have to be paid in advance. from $100.00 to $287.50 is about 300% raise, i talk to Adam he said i should call accounting office, which they told me the 1st two months was complimentary low rate and 3rd month is the regular rate. we had no choice to pay the "extortion" rate. few months later we had to go overseas and our storage deal had to go on. We were overseas for few years and then we were going to move to Florida in few months. finally on dec. 2018 we moved to Florida. and requested to get our properties delivered to our address, we were shocked we saw the conditions of the property on delivery, a total destruction after we paid Hercules over $48000,00 for packing, storage and delivery of our belongings. On December13, 2019 our property was delivered driver did not have delivery doc. & the list of the items, he said Hercules could not find the documents since they move few times the original doc. was lost., driver wanted to see my doc. and copied our packing list, delivery was quick left all the damaged and re-taped boxes, broken furnitures middle of the living room and driver said they have another delivery in Fort Lauderdale before dark, he rushed me to sign the copy of the delivery doc and zoomed out the door, it was a total destruction living room, dining rm Leather couches grossly damaged, original Persian rugs discolored Oriental rugs taped deranged in oil, broken Marble Top and missing millennium China Set, box of Waterford Crystals, and many other pieces of crystals. it was hearth braking to see all of these destruction I called Hercules claim dept. regarding all of the damages Many Times but all my calls was ignored and did not get reply. DON'T EVEN THINK ABOUT HIRING HERCULES "DESTRUCTION" SYSTEM TO MOVE YOU !!!!
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May 2019 by Vadim Guzenko
great helpers
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December 2018 by Creative Success
Run run run far away from these people... I did a cross country move n they didn't return all my things ... amazing how things labled DVDs cds n radio ... N laptop came up missing
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October 2018 by Joshua Duclos
Very very painful company to use. Great prices however. The sales rep misinformed me on the entire process. Costing me 10 more nights in a hotel in hawaii . Which was more expensive then the entire move. The customer service manager informed me on everything that was wrong but did nothing to help out. Dissipointed and would never use them again.
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September 2018 by Mark S.
WORST experience EVER. Several of my items were stolen and broken, it cost us thousands of dollars!! They obviously denied it. Trust me, avoid this company at all costs!
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September 2018 by Sid K.
Since my last attempts to try and communicate with Hercules, they have not responded. So essentially there is no customer service and accountability.
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July 2018 by Patrick R.
Horrible service. Didn't want to honor the quote on pick up. Did not want to give a delivery date after having our household goods over a month. Told them I would write this review if they did not give me a delivery date and they hung up on me. I wish I could give zero stars.
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April 2018 by Jack Rollens
Do Not use this company!!! Awful!!! Bait and switch tactics, take deposit and will not refund after they say they will!!! This company should be out of business
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April 2018 by Jack R.
Stay away!!! Awful company.. Liars and thieves....
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February 2018 by Courtany B.
If you like your time being wasted, phone calls not answered, calls forwarded, headaches, deadlines not being met or liars, then this is the perfect moving company for you!
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December 2017 by Pat C.
We used Hercules movers several years ago on a cross-country move from New Hampshire to Southern California, after investigating several other moving companies. Friends and relatives who had done several moves before - with other companies - told us to expect at least one box to be missing, one box to be irreparably crushed and at least one piece of furniture to be gashed, scratched or damaged beyond repair. This was not the case with Hercules movers. Oded arrived With obvious knowledge of how to care for, wrap and pack all of our furniture, including apes 52 inch plasma TV and a grandfather clock! He was efficient, pleasant and had a great sense of dry humor. Of course sending all of your stuff, including the family heirloom clock 3500 miles across country is a scary thought - but Oded made the experience a lot better. Everything went according to plan, and our furniture arrived in California within the timeframe specified and in perfect condition. I cannot say enough good things about what a splendid move this was, thanks to Hercules moving. Oded started with us in NH and was the person who also offloaded the truck in California along with a helper. They moved everything with great care and speed. We were set up in no time! Thank you Hercules for giving moving companies a good name!
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November 2017 by Samantha Carroll
Do not do business! I had my things in storage and while I got behind, once I paid everything off and had it delivered we found items were missing. Our TV was replaced with large picture frames, one including a drawing with names on it. The tub labeled electronics was missing an Xbox and controllers. Yet because we checked off items as they were taken off the truck, (we were told to check off that the boxes were there and not damaged, never given the time to go through anything while the truck driver was still there) this company refuses to compensate for items their employees stole from us.
