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January 2024 by Janet Becerra
Richard is Amazing! Makes the process painless, efficient and dare I say enjoyable? This is the third vehicle we purchase from him within a few years. He truly knows what he’s talking about, and shares the knowledge without feeling pressured. I brought my friend in to purchase her very first car. He really gives realistic expectations and truly helps the customer get the best deal possible! Thank you for always being a call away Richard!
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January 2024 by James Jones
There was a bit of a wait getting my car checked in on a busy Saturday morning, but Jose then met me and handled the rest. He was professional and thorough. The checkup and oil change took just over one hour rather than the two or so I had expected. Your quiet, beautiful waiting area made me want to stay longer!
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January 2024 by Michael Sadri
Evening is great here. Service is great and efficient and they do comprehensive tests for your car. My car needed a recall and it was pretty quick. I got helped out pretty quickly. Also services is decently priced when fixing your car. I love my 2017 Nissan Sentra!
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December 2023 by Bella Moon1111
It was a pleasant experience. since Jordy Rodriguez was very kind and competent in assisting me. and he helped me very effectively with the purchase of my car.FeedbackPeople also ask
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December 2023 by kenia Corado
went in to go get an oil change was advised by Jose and his amazing team with very good communication and fast service that was given, the service was done it a very timely manner I was told 1hr max but it was done before the 1hr and the price was exactly what they told me. I would definitely be coming back. Thank you Nissan of Downtown.
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November 2023 by MARIA SANCH
I recently had another outstanding experience at Nissan, all thanks to David, my service advisor. His consistency and dedication are truly commendable. Every visit is made exceptional by his attentive and thoughtful approach. David has a unique way of making me feel valued and cared for. He always acknowledges my arrival, even when he's busy with another client, ensuring that my wait time is minimal. His professionalism and personal touch not only enhance the service experience but also reflect positively on Nissan. David is more than just an advisor; he's a key reason why I continue to choose Nissan for my automotive needs. Nissan is indeed fortunate to have such an exceptional individual on their team.
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November 2023 by Alexandria Bryant
Friendly staff, nice waiting area with comfortable seating and coffee/ water options. Car was rinsed off on the outside :) definitely will come back. Wait time 2 hours and 15 mins for oil change.
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November 2023 by Dixita Limbachia
After a challenging experience with another salesman, I had the pleasure of working with Angel at the downtown Nissan location, who turned my car buying experience completely around. He was the epitome of professionalism, kindness, and patience, which was starkly different from my previous encounter.Angel's in-depth knowledge about the Nissan Kicks was impressive. He walked me through every feature with such clarity and enthusiasm, ensuring I understood what makes the Kicks special. His passion for the car and genuine care for my needs as a customer was evident, making me feel confident and excited about my purchase.What truly set Angel apart was not just the seamless buying process but his exceptional after-sales support. He has been incredibly accessible post-purchase, always ready to answer my queries and provide guidance on car maintenance. His dedication to ensuring my satisfaction even after the sale was complete demonstrates a level of commitment that is rare in the industry.I want to extend my heartfelt thanks to Angel for not just selling me a car but for providing an experience that was informative, stress-free, and enjoyable. If you're visiting this Nissan location, I highly recommend seeking out Angel. His approach to customer service is outstanding and he truly goes above and beyond to ensure his customers are happy and well-informed.Thank you, Angel, for making my car buying journey such a positive one. I am thrilled with my Nissan Kicks and even more pleased with the service I received. You've earned a customer for life!
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November 2023 by Sandi Ortega
I had a very pleasant experience. Thank you to Fabian who helped me I greatly appreciate it. He had my car ready within a day. Very convenient for someone who needs their car every single day. It was given back to me fixed with an appropriate amount of time. Would definitely recommend Fabian!
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November 2023 by Blanca
I was promptly greeted and helped even though I didn’t come with an appointment. Jose was super friendly and attentive. The facility itself is beautiful, spacious and comfortable for customers. Will be coming to this location for all my car’s future needs. Highly recommend this location, make sure to ask for Jose.
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October 2023 by Rosie Navarro
Love the vehicle I purchased specially how I was treated the vendor was so detailed and well experienced in the vehicle settings thank u Victor it was a pleasure shopping with you and Nissan of downtown LA ❤️?? I highly recommend this dealership
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October 2023 by Javier Luna
I initially came in to service my other Vehicle at the Nissan of Downtown LA, I was helped by Fabian from the Service Department. During our conversation, I had mentioned to Fabian that I was looking for a bigger vehicle. He immediately recommended Eddie from Sales. The next day Eddie got in contact with me and was super accommodating. He listened to what I was looking for and he said don't worry I will get you in the vehicle you want, with the guidance of Eddie, the purchasing of the vehicle was easy and smooth. We test drove the vehicle I was looking for and then we got to the paperwork portion and Jose from the finance department guided us through the remaining portion of the purchase. We were very satisfied with the whole process. Thanks to Eddie and Jose who assisted us through the whole process. Highly recommend them for your next vehicle purchase.
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October 2023 by Tricia Logan
Ali & Kurt at LA downtown Nissan went above and beyond to help me and make me very happy by getting me into the vehicle I wanted the most. Thank you for helping me.
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September 2023 by Brian DS
The new building and the service team are really beyond compare. Things don't always go as planned with a vehicle or with repairs. That said, when compared to other options (as opposed to comparing to perfect...which doesn't exist) Nissan DTLA is A+. Lance is a knowledgeable Service Manager who really is invested in your vehicle and your satisfaction. He's a credit to Nissan DTLA and Nissan in general. AJ made for a smooth visit, handled an unexpected warranty item, and was very professional.As a Nissan owner you will not find a better service department, better people, and especially better management. It doesn't exist locally. Let them care for your car.
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August 2023 by Sean David Christensen
I've always been pleased with my service at Nissan of DTLA. In addition to the routine check-ups I get, my service advisor Ace Games is brilliant at diagnosing car issues with precision and care. The mechanics, technicians and representatives are all courteous and hard-working. If you've got a Nissan close to downtown, go here!
