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July 2023 by Amaris J
Mary is a racist and she made sure I knew it EVERYTIME I interacted with her. Her demeanor is very unprofessional and uninviting. My last time at this RiteAid Mary made me feel like a criminal. She kept loud talking on her walkie-talkie about a customer she was following around the store (ME!!!!) Saying, she's walking to the front, she stopped in the middle alsie, now she's standing doing nothing, check the cameras again. (Didn't know at the time she was talking about me.) Once I got to the register, it was clear she had some issue with me (why?! Only the devil knows) when I would go to this store, I would buy ice cream for my kids and everytime I had to deal with Mary it was like pulling teeth with no novacane. Terrible customer service skills and a nasty demeanor as if I was the worker and she was the customer. The final straw was when she had the shift supervisor Gabby lie and say no manager or supervisor was in the store for me to file a complaint with over the phone, but once I drove back in went into the store... Gabby is said supervisor at work but unwilling to help me and continued to lie about manager not being in till the next day..manager was never on schedule. So, my POC peeps be mindful when entering this Rite Aid Mary and Gabby have a very sick and bais view. Spend your money where you are atleast respected as a paying customer. #Maryneedstobefired #GabbyneedscustomerservicetrainingASAP!!!!
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May 2023 by Bri C
Clean. Parking is little bit weird getting in and out but oddly feels safer this way. Like all places in LA, some homeless presence but not as bad as other stores. Well stocked and organized store.
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April 2023 by Steven Lee
staffs are so friendly and promotion items well stocked with reasonable price . one of best shopping place
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January 2023 by Chloe C.
BEWARE DO NOT PICK UP PRESCRIPTIONS HERE. They do not accept Good Rx. One of the pharmacist was going through personal issues and took it out on one of the customers !! She completely refused to use their discount because she thought $10 was already a low price. DO NOT PICK UP HERE
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December 2022 by Mil K.
Made an appointment for a vaccination. There is a line ten people long at the pharmacy and two people working. One at the window and one typing in back. After waiting for 20 mins in this long line of people picking up prescriptions, I'm told that the pharmacist is doing vaccines. But she has been standing there behind the counter typing on the computer the whole time I have been waiting. And the waiting area just gets more and more crowded with people with vaccine appointments. There are no chairs left and people are just standing. Update: I have now seen two people fall asleep in their chairs waiting. It's now 45 minutes past my appointment and no one who is waiting has gone in. The person who is supposed to be doing vaccines is still at the computer. I don't blame the employees for this. They're clearly terribly understaffed and their reservation system tries to cram in a new person with a vaccine every 15 minutes. I'm sure they can't just stop accepting reservations. Every other minute the background music in the store stops and they play an ad for vaccines. If they're pushing this so much they need to have a person full-time doing the vaccines. When I finally got in over an hour past my apportionment, the pharmacist was really nice and apologetic. She said most people get multiple vaccines at a time. No wonder it takes them so long to prepare for each appointment. Sorry Rite Aid, your vaccine money grab has failed.
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December 2022 by Noah Harvey
Terrible workers. Called my Rite Aid pharmacy and used absolutley terrible and racist language!
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December 2022 by Arte Sims
Absolutely Racist Pharmacist! Terrible establishment! There is plenty of other options available, go elsewhere
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November 2022 by Warren J
Went to get a few things from this place as I was just passing through and was surprised with the level of service these associates gave their customers. The floor was clean and well zoned which made my shopping experience easier for me to find the things I needed.I always love getting their ice cream!
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November 2022 by Mira Phan
was passing through and needed to pick up a few last minute things on the way to a birthday party and was pleasantly surprise by the kindness of the staff, especially the manager on shift. There was an pricing error on an item and it was quickly resolved with no hassle. Typically you don't get this kind of nice service now a day
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November 2022 by Billy Kupchak
Workers are polite in answering questions about price tags and double quantity purchase discounts not applying for single item purchases, unlike a grocery store, like Ralph's ???
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November 2022 by Robin Branden
Good store. StockedConvenient to my homeStaff was good
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October 2022 by Amy M.
Relatively quick pickup at pharmacy since I was first in line. The pharmacist rightly shooed an old lady away who was talking on the phone loudly while clerk was taking my info. The line was growing at 1:30 pm and that is when the pharmacist stepped out for lunch. She told the same old lady to come back at the end of her lunch. So depending on what you're here for, the wait can be long.
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October 2022 by Jacinta Marie
I went here for a quick stop to pick up last minute items. Staff was really nice, greeted me with a smile and helped me find what I needed. Great service!!
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October 2022 by Joon Bugg
Bought something then asked to use the restroom. Employees told me they did not have the key so someone must be inside. Went back and told them and one guy said the key got locked inside the restroom. Asked if they had another key, and they just looked away. The inmates are running the asylum at this place.
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October 2022 by Kimberly S.
We brought 5 family members in for vaccinations and were greeted by Shady...the grumpiest pharmacist ever. I assumed she was having a bad day and ignored her tone of voice which was plain rude. She was annoyed that we were bringing our daughter in for a COVID booster when our son had had a bad reaction. "Come on parents! Why are you doing that when your son had a bad reaction?". Notably, we were only bringing our son in for the flu shot because even our doctor doesn't know how to proceed regarding the booster. We are waiting for her to consult with a cardiologist. I Ignored that rudeness also. When my daughter went in for the shot, she asked Shady if she would countdown from 3 because she was a little nervous. Shady said'"I'll try" and then proceeded to stick the needle in with no countdown. My daughter later noted how hostile that seemed and I told her straight out, there is something wrong with that woman - don't expect kindness from her and don't let her bother you. She was unpleasant from the beginning. Then Shady told us that there was a recent article out saying that the vaccine actually increases your risk of getting COVID by 40%. At that point I asked, "Wait a minute, are you anti vax?". She said no. But she sure is talking like she is. We asked her what periodical she read it in. She said, "I can't recall I read so many. Maybe the New England Journal of Medicine". At the end I summoned my inner adult and thanked Shady for the information. My husband, who is a great researcher and would never forget which source he found his info, found the article she referred to on Twitter in a non-peer reviewed article. Shady, the New England Journal doesn't publish non-peer reviewed findings. This interaction actually bothered me for the rest of the day. I won't be back.
