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March 2024 by Bruce Marais
This establishment is always understaffed. When you call it always takes at least 45 min to answer. When you go in person you wait no less than 30 min to get served.
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February 2024 by Brian
loved the friendly knowledgeable staff of the store on Sunset Blvd 3:05 that morning
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December 2023 by Ben Stranahan
I don’t usually leave reviews but after my experience at this place I felt like obligated to. This is not a friendly establishment. In fact, they’re so rude and unprofessional that I left without even getting my medicine and I promised myself I would never return.
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October 2023 by Derek Lein
Waited 50 minutes for my prescription and then they lost it. Some of the most incompetent employees I've ever encountered. Will never be visiting here again.
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October 2023 by Danté Vincent
I have no complaints about this Rite Aid. The pharmacy team are always helpful and friendly - but also very slammed at times. Be kind, it’s not their fault. We got our COVID booster + flu shot and were in and out in :15 minutes. The pharmacist who delivered them was very nice and gave one shot in each arm, unlike CVS who will do both in the same (which resulted in a very sore arm last year).
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September 2023 by Greyson Sawyer
Their phone system is broken. Sometimes you just get a dial tone when you call, other times it loops you over and over back to the main directory.This has been an issue for months. Considering the phone is how you interact with the pharmacy, this makes it impossible to get in contact with them even if your request is time-sensitive.Until this problem is fixed, do yourself a favor and fill your prescriptions at a different Rite Aid.
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September 2023 by peter conti
One of the few pharmacies today that actually know your name. Great service. Ari is the best
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August 2023 by Kevin K
Well stocked, clean, a lot of sale item, friendly enough employees thank you!
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July 2023 by DJK
My go-to drug store. Even though there's drugstore closer to my home, Rite Aid consistenly has the cheapest prices and it's the only 24-hour drugstore in West Hollywood. And this location has an old school Thrifty's ice cream counter, from back in the day when Rite Aid was known as Thrifty's and its ice cream was all the rage.Only complaint is the unhoused individuals and panhandlers sometimes leave a bunch of garbage near the bus stops outside, both on Sunset and Fairfax. Rite Aid should do a better job of cleaning up the sidewalks bextdoor, to protect their brand and imagine. Urban blight is never a good look.The store is clean, safe, and bright inside tho.
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July 2023 by Brandon McLean
Worse pharmacy ever. Called 20 times and you get put into a repeating call menu. Can never get through. It's a joke. Tried to use their paharmacy for the second time, no go. Have never been able to talk to a human. Go with CVS. They actually answer their phone. Back to CVS again.
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July 2023 by Pretty Balenciaga
Favorite location, always clean always fully stocked and they have a great selection of hair products FOR ALL HAIR TYPES. It’s my go to when I can’t get to the beauty supply
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May 2023 by Liz K.
Great selection of goods, but the pharmacy is the absolute worst. Terrible customer service and everything seemed to annoy them. No one was helpful and it's the longest I've ever waited to pick up a very basic prescription. An elderly woman behind me at the pharmacy was never helped and they sent her all over the store before she eventually left out of pure frustration. Love the opening staff and how they say hello to you. They're even helpful with the ice cream station. But the pharmacy sucks.
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April 2023 by Elena Litwinko
This is my 'local' pharmacy (live very close). Do not recommend//support the many mom+pop pharmacies nearby. Pharmacy manager is downright rude; every staff member tells you something different.
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March 2023 by RM C.
I prefer Rite Aid over CVS. This location has some of the larger , better selection of items that I use in occasion and thankfully I feel that thier prices are fair for what I prefer spending . The last time I was there , I ended up getting a few items here that were out of stock online w/ Amazon .When I was paying for everything I remembered that I (maybe?) had thier "points" card or whatever and I did. It was useful to me as I purchased my two items for sale plus a big % off .
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March 2023 by tight_lines_and_hookers_77
I would like to say a big thank you to Liz if I remember her name correctly. She is the store manager and was able to assist me with finding an item that I was looking for, unfortunately the item was out at the time. Liz went above and beyond her duties and helped me by checking to see if a neighboring store had the item I was in need off. Liz left and came back after a short while and told me to go to another store and that they would have it at the register for me. Thank you for such excellent customer service. I would give you 10 stars but I’m limited to 5
