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January 2024 by hamidreza rad
I went to Mshop today to have my brake pads replaced. My car only has 20,000 miles on it. Jack is a very nice guy. Unfortunately, I feel I was fooled by his good manners. My BMW dealership in Newport Beach sent me a quotation that was only 450 dollars. I wanted to pay less, that's why I went there. My car rotor needs to be replaced at 70,000 miles, but they claimed to replace it at 20,000 miles, which has no justification in terms of BMW standards. I paid them more than 900 dollars instead of 450 dollars of the most expensive BMW dealership in the California. I am not satisfied at all. I can say I am shocked. I recommend that you be very careful.
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January 2024 by Jameson Hawth
Called the shop and asked them to put in a FRM module and told them all I needed was an install... a guy named Jake told me he needed to adjust it after he installed it... I told him its repaired and didnt need any additional work and I asked him why and he never gave me a reason... he kept saying he needed to do computer work on it after ... I asked "what computer work" then he told me I wouldnt understand and then he hung up on me after saying he's charge me $350 for the install and "computer work" .... i got it done at another shop for $140 and took 10 minutes... it works fine on the drive home... all they did was plug in 3 cables... ask questions at this shop or they will try and maximize profit
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December 2023 by barrera luis
Jake and Joe are at the counter. They took excellent care of my car. They made sure that critical maintenance issues were checked and addressed.
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December 2023 by Daniel H.
Joe is very honest. I've taken my cars here for a while, but I gladly got rid of my BMWs. But when I had them, I took them here and the prices are very reasonable. The staff and mechanics are very nice/professional.
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December 2023 by Phillip M.
Super nice staff and very helpful people. I went to buy a badge and still the whole time the people there were just awesome.
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December 2023 by Marc B.
This is by far the best shop experience I have ever had!The level of experience, customer interaction, and value are unmatched!! Avoid the stealership at all cost and take your BMW here! I recommend this place more than my mommas cooking! They took the best care of my 328D , always with a smile and willing to answer any questions I had. Never billed me for any unnecessary pork like some other shops, and they always knew the right fix the first time around. To say I Love this shop is an understatement.
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November 2023 by Sean J.
If you want your BMW taken care of correctly without breaking the bank, The M Shop is the best of the best.
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November 2023 by Theodore Xu
This place is amazing! Thanks Jacob and team who fixed my i4 and saved thousands of dollars!
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November 2023 by Randy Naguiat
Great place to bring your BMW. Friendly and professional. Prices are extremely friendly and I would repeat business 1000 times.
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November 2023 by Frederick Chernoff
Hands down the best place to get your BMW worked on. The M Shop is still operated by the original owner, Joe, who truly loves the cars that come into his shop. I recently had my 2017 M240i xdrive worked on by Joe and his team at The M Shop – I knew it needed a lot of work before I left it with them as I had already had it diagnosed at the dealership in Valencia. Joe treated me like family and from the first time we spoke after he examined my car, I completely trusted him to do the repairs he thought were necessary. His inspection picked up everything the dealership did, only Joe and his crew had my car running like new in no time and my total bill came in at a tiny fraction of what the dealership quoted me for the work. I kid you not, my first time taking my car to The M Shop saved me nearly six thousand dollars. I will never take my car anywhere else again. The whole team at The M Shop is extremely professional and friendly and they run a clean and honest operation. If you are like me and sometimes worry about getting taken advantage of when having your car repaired, you simply don’t need to worry about that with The M Shop – they are way too good at what they do to need to squeeze extra money out of a job. I can’t recommend them enough; just try sending your vehicle to them next time you need work done and you will understand what I mean. Thank you very much Joe and everyone at The M Shop (and my car thanks you too)!
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October 2023 by Vince C.
Shouout to Jake and the guys at the M shop... very knowledgeable, fast and communicative. Went to bmw dealership and gave me a price quote of double. These guys did a nice job on my car... thnaks jake and M shop!!
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September 2023 by Juvi Segura
Great knowledgeable staff! Long tradition of great service. They love what they do and it shows on how you are greeted and the work that goes into your car.
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September 2023 by Darryl Yong
These folks have been taking care of my car for over 15 years now and they have *always* done an excellent job. They are thorough, honest, always perform the work within the quoted price and time frame.I will always remember the time when I showed up late one evening with a dead battery and Joe replaced my battery even though the shop had already closed.These folks are truly the best in the business--I have absolutely no hesitation recommending them to anyone who owns a BMW or Mini. The only thing is that they are very busy so call them in advance to make an appointment.
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July 2023 by Kaylee H.
I LOVE THIS MECHANIC SHOP! It was my first time going to this shop, it was recommended by a friend:) I was told that they specialize in Mini Coopers/BMW and I have a Mini Cooper. I was having engine malfunctions and they fixed EVERYTHING that was wrong with my car! They were also super helpful and diligent to care and show me what was wrong with my car by emailing me a video and a couple photos of what exactly what was causing what in my car(which was SUPER PROFESSIONAL to me). I'm so happy with my experience at The M Shop! They even took the time to wash my car and polish my wheels!!! andddddd they even replaced my old license plate covers that were put from the dealer where I purchased my car and put their own license plate covers (which I thought was super funny and cool cuz they're better lookin than my last ones) 100%%% would recommend this shop to anyone that has a Mini Cooper or any car to be honest! My car runs smoother and better than ever!!!!! HUGE THANK YOU TO JON, JAKE, JOE, AND KASANDRA from The M Shop!!!!!!
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May 2023 by Johnny C.
After a horrible experience, a Pacific BMW, I did my research and took my car here. First and foremost. The staff here is so down to earth and easy to talk to. This place is the type of local auto repair shop you stumble across and trust wholeheartedly. Joe and Jake were so nice and so helpful. After reviewing what happened at Pacific BMW and diagnosing my car, they recommended I go to a different BMW dealer because my car is still covered under warranty. This type of honesty is so rare and greatly appreciated. I highly recommend this place and will continue to come here for all of my car's needs that aren't covered by the warranty.