September 2021 by Larisa G.
I was so disappointed with customer service, particularly with Ken (he is one of the owners). He is very rude, he is always too busy to help people. He yells at young employees, I feel very bad for the kids who work there.
September 2021 by Glenn A.
The owner/manger of the store is very rude and not helpful. This store is only fine if you don't need someone's assistance to find something. But, if you will ask the manager a question about finding something in the store or how to fix something, get ready for an earful of insults. Not sure how this place stays in business.
September 2021 by Nick P.
Great hardware store that carries all of the little odd and ends that you can't get at a big box. Staff is friendly, helpful and accommodating.
September 2021 by David B
Quick stop for hardware essentials. Tiny place with friendly staff.
August 2021 by Doug Crafts
THE place to go for all of the home repair items - knowledgable and helpful staff / owner operators. A Los Gatos gem !
August 2021 by Dean Holton
Rural Supply is a throwback to the hardware stores of my youth. I have been going there for years and have always had great customer service.I'd like to share an example....Several years ago me and some of the other dads were changing out the lights on the Baseball scoreboard at LGHS and we needed an extension ladder...I ran over to RSH and found the ladder we needed, as I was checking out, the owner Tim asked me what I was doing, as we were talking he asked me how was I going to get that ladder back to the school...well, I hadn't thought about that and without hesitation he said "Take my truck" and flipped me the keys...now he didn't know me from Adam at the time but he loaned a stranger his truck to get the job done and gained a loyal customer for life!
July 2021 by Stephen Imrie
Ken and Tim and the rest of their staff are always knowledgeable and eager to help. It's an amazingly well-stocked small hardware store.
July 2021 by Geri Varela
Quick service and great staff!
July 2021 by Patty Martin
Great knowledgeable staff.
May 2021 by idean pourshams
Great store with great people.
January 2021 by Jani Huoponen
Really nice hardware store just in LG downtown. Super friendly staff, always a pleasure to visit this place!
November 2020 by JoAnn Y.
I was delighted to find this old fashioned hardware store on the edge of downtown Los Gatos. It has a small supply of almost every basic item and a few more odds and ends. It was busy, too, which was nice to see as the economy is still plugging along at a snail's pace.
October 2020 by Diego Mantelli
Really good selection
October 2020 by Ben Jorgensen
Best hardware store in Los Gatos! Very well stocked and nice smart staff. Still has that old country store look and feel to it.
October 2020 by Tristan Herman
One employee had no mask, two other employees had them pulled down below their chin. Absolutely unacceptable and disgustingly negligent. They sure aren't protecting the customer let alone themselves. Won't be coming back here again, that's for sure. That how you catch covid.