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February 2024 by 黄锦涛
The staff of this bank are very attentive and meticulous in their service. They also provided me with Chinese translation services. Thank you very much?❤️
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September 2023 by Sasha Lunginovic
What an absurd transformation this place has undergone! It used to stand as a charming downtown bank, complete with tellers and counters—after all, that's precisely what one associates with a bank. However, those counters and tellers have now been removed, replaced by glass enclosures encircling the building's perimeter. The center has been left entirely vacant and pointless, adorned with somewhat subpar and tasteless furniture—a futile attempt to mimic contemporary bank furniture in the European style. The entire setup resembles a massive car dealership, where salespeople escort you into their compact offices to negotiate deals. This arrangement might be logical for dealerships, given their need to showcase cars in the central area, but for a bank?!?!?!And if not for Bill, a remarkably kind and friendly mortgage specialist who isn't even involved in the bank's teller operations, there would be no one to welcome or engage you within the branch. The most lamentable aspect: only a single (O-N-E) teller for the entire branch. And when that teller required an override, the individual stationed three glass enclosures away had to interrupt their task, traverse the entire expanse of the building, insert a code into the secured lock, proceed another 30 feet, merely to input a password for the transaction. I spent more than 20 minutes there just to make a simple credit card payment.I've resolved to sever all my connections with BofA until they revert to being a genuine bank once more.
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July 2023 by Lois Murray
Unable access bank during business hours went on line and informed I can’t cancel appointment was informed I don’t have one although I have an email contrary to that statement. Ridiculous.
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March 2023 by FlagHouse O.
Customer for over 40 years. I have so much to tell so many problems issues no respect and they didn't see to care.I am leaving BofA because of the horrible quality of service, particularly with this branch.
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March 2023 by Mary and Tim O'Reilly
I have been using this bank location for years. Not enough tellers. First they opened a business friendly window that gave business owners priority over every day customers. Now they have only one teller for both business and non-business customers. I deposit a monthly check into my daughter’s account. I do not have card access to her account, thus I need to use the teller for the deposit. The waits have been getting longer and longer. Last week I, and other customers, waited in line for over 20 minutes for service. Not acceptable.
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February 2023 by Will Wiseman
I’ve tried calling 5 times for my investment advising appointment. Phone notice says “everyone is assisting customers”.I’d normally have some empathy for a busy business but I know the advisor isn’t busy because he’s supposed to be assisting me… during my appointment. No ability to reach anyone at the branch to be redirected to the advisor. Missed the appointment & can’t come in person because work overlaps with their reduced hours.I’ll be switching banks.
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February 2023 by Cliff W.
Bank of America decided to use the pandemic as the impetus to shed people. This branch was reduced to one teller window. I don't bank with them but have to deposit rent checks here. B of A is a mess. Good luck finding branches open. But I guess as long as they save money by cutting staffing they are ok with 1 star Yelp reviews!
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December 2022 by Ski T.
I am leaving BofA because of the horrible quality of service, particularly with this branch.WORST customer service out of ANY branch I have been to.DONE with BofA!
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December 2022 by Kelly G.
Bizarre. 30 minute wait. One window that looks the cupboard in Narnia. Banking might be a thing of the past.
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December 2022 by Jessica R
The times are abysmal. Given my work it’s impossible to access my branch between 9-4. At least some area branches need to stay open until 5 or add Sat hours.
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August 2022 by Joyce T.
Mrs Cruz is a very knowledgeable associate that helped us with a multiple estate account transfer. She was very helpful in filling out the many papers to process these transactions. We also felt very cared for as we were not shooed off to some large corporate office, portal site or other location. I liked that their manager took the time to expedite and approve all this paperwork quickly. (Heard it can take weeks, we were fortunate to have the staff and the correct documentation to get it completed.)They have a free parking lot with EV stations and street parking. There is a security guard outside. There are 2 friendly front tellers and multiple private rooms for other banking transactions/applications.We really learned a lot and felt the extra care during this difficult and time restrained estate transfer.
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July 2022 by Lora P.
How do banks just open when they decide? Sign said 9a. They were opening at 9:30 today instead. Maybe someone was out too late last night, who knows? But as a customer it's just not acceptable. COVID has made everything gray. It's ok to be late, on anything. Does B of A allow us to be late on our car payments without socking it to us? I don't think so. Smh
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June 2022 by Laura S.
I would give zero stars if I could. I come here weekly for business banking and there are always 10 plus customers waiting for the single teller that is working. Rediculous. Bank of America does not care about their customers. If you come here, bring a chair and a good book because you will be waiting in line ALL day.
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June 2022 by Jill C.
This branch seems to be a constant disappointment. Historically, they seem to have a shortage of tellers. Today, was blow. I went inside, and there were no tellers, whatsoever. There were some customers being helped in the smaller offices. So I waited and waited. Finally, some lady comes to tell me the system is down because its in the process of upgrading. There was so signage. There was no acknowledgement that I just waited. I guessing its poor management.
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June 2022 by Aileen L.
I'm not one to give bad reviews.. seriously I'm not. This is the first one star review I'm giving. I arrived at 11:30 am this morning to do a simple transaction that can't be done at the ATM. There was a long line, with only ONE teller working. Poor young man- I'll get to that next. There was the token greeter with her iPad asking customers how she could help them (with basic stuff I guess?) but she really couldn't help anyone in line . The lone young man teller was needing a manager to sign off on something that his customer needed (that customer was extremely frustrated with the wait as well- however was so kind to the teller). Manager came out - helped the teller (his system crashed at the same time ) Then she was done helping the customer and walked back out and told us all in the line "it will just be a moment". I just shook my head. Leadership in this branch is the issue!! I found it odd they had stools to sit on in the line but after being there 40, FOURTY minutes in line, I understood why! I chose to take a seat as I finally made it to the front. Manager comes out of the door and actually says to me "you look comfy" - grrr this 40 year retail veteran wasn't having it!! I just shook my head- she asked me what I needed to take care of and I just told her I need the teller (I needed to make a payment on a credit card with a U.S. funds Canadian account). I finally get to the teller at 12:11 and the sweet young man asks how my day is going- I'm looked at him and he says "yeah me too" . I so wanted to hug him! Apparently other tellers were "at lunch ". Shame on you BofA! It says a lot about a business when they are short staffed. Look at who the so called leaders are.