April 2021 by Jane S.
I brought my car here yesterday and I had an issue with a plastic side piece on my car that got caught on the frayed pieces of cloth strips that hang down across the car at the end of the car wash, that were in motion. I heard a bang! The plastic piece came off of my car and fell on the ground. The Supervisor (Manuel) came and picked the piece up off the ground and put it back on my car, and said I should remove the plastic piece before washing my car. He was very nice, but it was hard to understand him. Upon further inspection when I came home, one of the plastic pins on the plastic piece had broken off and was inside the hole where it attached to my car. It's going to cost me $130 to buy a replacement plastic piece! I'm not happy!! I could leave the plastic the way it is, but now it rattles because of the broken plastic pin. I've washed my car there a few times, and I've never had a problem, and never needed to remove any part off of my car before washing it. I will say that Krystal, the Assistant Manager was very kind to me when I asked about getting my car vacuumed inside and getting my inside windshield cleaned. I explained that I have physical challenges and I'm not able to vacuum my car easily, and she actually apologized a couple times because she felt bad that it costs so much more to vacuum and clean the inside, even if you have the $24.99 per month exterior car wash plan, which I have. She asked me to call her when I'm going to come in and she said she would give me a complimentary car wash and vacuum. I'm not sure if I'll come back because of the issue with the frayed edges that hang down like a curtain, at the end of the car wash and get caught on car parts, and can pull things off. This is an educated guess on my part, but is logical. I have been to other Classic Car washes, and the pieces that hang down are new and squared off at the end of the strips, so nothing gets caught on a car. This is my reason for the 4 star rating. I do hope the owner will compensate me for the loss before I come back, and replace the frayed edges that hang down with new ones soon; then I'll come back! UPDATE: I went back today and spoke with the Manager, named Jwentino, and he's going to replace the pin that holds the plastic piece on to my car. He will tape the piece on when going through the car wash from now on. Thanks Jwentino!
April 2021 by JaNean R.
Best "Classic" car wash in the area. The management keeps it well staffed, the automatic car wash mechanisms are well maintained, plenty of soap, brushes are aligned well, snd the blowers are strong. I can't pass by the area without stopping ... Bravo
April 2021 by Ed S.
Paid$45 fora sub par carwash and had to endure at least 6 attempts to sell.me devices I did not want. They should be ashamed.
April 2021 by Naizhen G.
This is a very unethical car wash shop. The salesman makes you spend a lot of money, saying that it's a mess, telling you that spending fifty dollars will wash your car very clean, but the car washers do a terrible job! I will never go to this car wash shop again, and I will tell all my friends not to go to this shop. con man!
April 2021 by Apple R.
Do not waste time or money here! The quality of service is same as self service car wash for $6.99. I paid $99.00 see the pictures.
March 2021 by Peggy C.
There's been a few minor issues at this car wash but mostly I love it. It's really convenient to our home and if you drive through at non commute times you can be in and out quickly. If there's too much traffic coming onto Hamilton Ave. from Bascom you just need to be patient and stay calm. We have two cars and pay monthly for unlimited drive through service. I think it's worth it to always have a clean machine and clear windshield. We usually clean the inside of our windshield ourselves but sometimes splurge on having them take care of it. Just double check inside doors etc. Before you leave. They will take care of places they may missed cleaning. They work hard and are pleasant to work with.
March 2021 by Coral S.
Car wash is now 50$ ugh guess I'll only be doing drive thew from now on !!!! F the inside I Guess !!!!!!
March 2021 by Kelly E.
How in the world does this place not have 4+ stars across the board? It's amazing! Everyone is so friendly and they go above and beyond every time I get a car wash. It's so quick, and easy, and my car always comes out looking amazing!
January 2021 by Molly S.
This place is disreputable. They over charged for detailing, had to return to resolve issues. They fraudulently signed me up for a monthly car wash service which hit my cc and there is no clear path to cancel it or get a refund. They direct you to a voicemail box - it's a scam!!
November 2020 by Julie G.
I appreciate that your workers found by airpod and left it on my dashboard for me to find. I had looked all over for it for months. Thank you, thank you!
October 2020 by A T.
Terrible service. Got yelled at by the manager because I was inquiring what the car wash includes. Now that I see the other reviews, I totally get it. Should have checked before I came here. What's even more amazing is he mentioned that during the wash, my rims might fall off and he's not responsible for it. Avoid this place at any cost.
October 2020 by Tiffani T.
The people that work here don't just GO to work. They take pride in their job and try their best to take care of your car needs. I wonder if people realize that there are hundreds of cars being washed every day. They can't just take an hour on one car - although try to be just as meticulous as you would be if you were washing your own car. Most of these people have been here for a long time. Have you ever stopped to ask how they were or had a conversation with the face that you've been seeing for the past 10+ years? They're so much more than the job they do - but again, know that they take so much pride in what they do. They are thankful to have a job and try their best during this pandemic to stay Covid free and keep YOU safe. Have you ever washed a car in the heat with a thick mask on? Please be kind to these people. Say hi. They're doing the best they can - and I respect their best. They always take great care of our friends and family in the area. Thank you.
October 2020 by תהילה
Excelente servicio, y el personal muy amable. Recomendado al
September 2020 by Andrea D.
So I recently purchased the monthly exterior wash plan. It's 24.99 and it's sooooo worth it. First of all the guys who work here are incredibly polite and super accommodating. The wash itself it nice and they get my car nice and clean compared to normal gas station drive through washes. They also add a hand towel dry at the end of the wash and adorably wave at you before proceeding. I believe each wash is like 15-17 for the exterior so with the plan, just going twice a month, the plan pays for itself. Would highly recommend!
August 2020 by Prashant K.
Very cunning folks. They sold me a package for a monthly unlimited car wash and never mentioned that it automatically renews. The staff is rude. This is the Los Gatos location.