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November 2023 by Michael Meek
The pollard cvs is the best I’ve been to the staff and the pharmacist nelu ! Are the best and I’ve been to countless others cvs pollard nelu staff are the best trained helpful bunch with me and my wife sighed Michael r meek
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November 2023 by Deirdre R.
Came to this CVS on Pollard in Los Gatos this morning looking for a few different things. I mainly wanted new nail polish by OPI in a nice color for fall and winter which I was able to find easily. They have a good selection of OPI nail polish colors. I was happy to find that.However I was also looking for cotton balls and they were completely out of them. I asked a sales clerk, Leila, where they were and she confirmed that they were completely out. Later I asked her if they would order more and she said yes but didn't really give me much info about it. Seems like a pretty necessary item to have in stock but who knows these days with covid what can be available because I thought for sure Safeway next door would have them but they didn't either. It was easy to find cotton balls a few days ago in Hawaii though. I should have brought them with me back home! I gave them to my friend instead. I'll try ordering from Amazon.Other than that, my mom wanted Sudafed and Leila showed me where it was, so that was great, and I found bobby pins easily which I needed. Overall it was a good experience. The store was pretty nicely organized and had lots of fun stuff, I'm pretty sure I could spend a long time browsing in there and buy a lot of bonus stuff but I didn't do that.
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October 2023 by Google user
The pollard cvs is the best I’ve been to the staff and the pharmacist nelu ! Are the best and I’ve been to countless others cvs pollard nelu staff are the best trained helpful bunch with me and my wife sighed Michael r meek
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October 2023 by M Z.
The Pharmacy is run with amazing staff. Great attitude, and very efficient. They always have smile in and very helpful. Amazing service!
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October 2023 by Raquel R.
Pharmacy staff need a lesson in customer service. If you value accuracy in your med, peace of mind and overall health please avoid this horrid pharmacy. Strongly advise CVS management to do a re-haul of the pharmacy staff and get more competent and empathetic staff. People usually come to CVS for the pharmacy so its important for that to be passable quality at least.
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September 2023 by Linda B.
This CVS pharmacy gave me the best service ever!! My prescription wasn't called in like I had been told, and everyone behind the counter was so helpful to getting the order processed. No one made me feel like I was wasttheir time, The BEST!!
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February 2023 by Frank D.
Worst cvs pharmacy I've ever dealt with. Every time I call, they take at least 2-5 minutes to answer the phone and the woman who answered is so rude and sounds so disinterested and dismissive. Considering your field of work, you should care a little more about the people calling.
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December 2022 by Amanda W.
The people who work the pharmacy are very mean... their automatic system said my prescription was ready so I went to pick it up. They said it wasn't ready and laughed at me and said no when I asked them if they could fill it. I really needed my medication and would've just called my doctor if I knew earlier. They just sat there and laughed at me when I asked what to do. Made me very uncomfortable. Moving my prescriptions to a different CVS now. I'd rather drive out of my way than be ridiculed again.
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November 2022 by Elizabeth S.
My family and I have been going to this CVS for years. The pharmacists and the team are always accessible, patient and kind, even during their busy hours. We have also received our Covid boosters and flu shots here. Thank you!
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October 2022 by Mehrtash Moradi
She say I can not cancel your prescriptions. I don’t believe that why she can’t. Because I don’t used more that inhaler
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June 2022 by Mickie S.
At this point I will not recommend any cvs. I am stuck due to insurance, but pharmacist and technicians are not required to wear masks, it is their choice. I was in recently and the person in front of me was asking for paxlovid because they tested positive. They had a mask but not anyone else in pharmacy. Today's pickup was not much different. While getting drugs through the mail may sound like a solution it isn't unless you are home when they arrive. I am severely immuno compromised, and some drugs are heat sensitive, we also have problems with mail theft in the area. All pharmacies should require masking. They are putting us all at risk!
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April 2022 by Jennifer G.
The website needs to be updated to say the pharmacy closes an hour before the store closes. I rushed over here to make it before the 6 PM clothes only to be told I couldn't pick up a refilled prescription that was waiting for my son because they closed at 5 o'clock in the pharmacy section.Everyone here is so accommodating but this really does need to be fixed.
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December 2021 by Néstor B.
I asked for my refill a couple of days ago and today I go to the pharmacy to pick them up. They did not have the order on file and they told me they would have it ready in 30 minutes. I asked clearly if they had the medication on the store because in the past they would miss their estimations multiple times. They said yes. When I arrived 3 hours later and asked for the medicine they said that it was on back order and it would take multiple days to get there. This has happened to us on multiple ocations with medicine that has to be taken daily. CVS has been irresponsible with their service to me and my family
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October 2021 by Kate J.
Made an appt for a flu shot. Tried Safeway, PAMF and Walgreens prior to CVS and had comments like we don't have anymore, don't know if we are getting more, Walgreens told me that they are running 2 hours late in their appts (workers didn't show up) so don't come in at all. CVS on line scheduling is easy and thorough. I arrived and they acknowledged I was there in a couple minutes and my husband and I were called in just a couple minutes. The Pharmacy Manager gave us our shots and he was kind and professional. I can rave higher about CVS and how they take care of their patients! THANK YOU CVS!!!
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April 2021 by Sunil R.
So...I was at Rinconada park nearby and twisted my ankle running downhill which brought me here. The pharmacist was very patient and helpful and guided me to what I needed. Thank you! This is on the smallish side compared to other locations.