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March 2023 by Jana B.
Mixed bag....Clothes and accessories are varied and quality seems good.Store is well maintained.. Staff however is not friendly and not very welcoming...
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April 2022 by Mel B.
I'm totally mixed about this one-- I think they have great selection and variety of styles as well as prices. But their sales girls are not helpful. They barely acknowledge you , it's a little off putting for me.
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January 2022 by Dina McMahon
Cute place with quality fashionable clothes! I was picking up takeout today from Andale which is next door to the boutique and I saw a well balanced and well lit window with beautifully displayed clothes. I picked up my take out and said my family can wait while I check this place out!When people say that shopping therapy is not really a therapy they go to wrong shops! This shop is very well lit, it has well organized by sizes modern clothes.I was feeling down today due to minor family health issues and while shopping I wanted to keep quiet and not interact with anyone until Sasha the shop sails person noticed that I chose a cute suit jacket with sparkly gem embellishments on the the shoulder part of the sleeves. She kindly asked me if I would like her to start a fitting room for me and that the jacket I chose is very gorgeous. She suggested how I could pair it with other clothes.I also got a light, chic, red comfy and soft sweater with silver writing on it. After a small talk about fashion, career and life interests, Sasha helped me with fashion advice for another piece I chose. Talking to her was relaxing, uplifting and energizing! She has positive energy, knows fashion and is friendly!
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December 2021 by D G.
Cute place to shop with quality fashionable clothes! I was picking up takeout today from Andale which is next door to the boutique and I saw a well balanced and well lit window with beautifully displayed clothes. I picked up my take out and said my family can wait while I check this place out! When people say that shopping therapy is not really a therapy they go to wrong shops! This shop is very well lit, it has well organized by sizes modern clothes.I was feeling down today due to minor family health issues and while shopping I wanted to keep quiet and not interact with anyone until Sasha the shop sails person noticed that I chose a cute suit jacket with sparkly gem embellishments on the the shoulder part of the sleeves. She kindly asked me if I would like her to start a fitting room for me and that the jacket I chose is very gorgeous. She suggested how I could pair it with other clothes. After a small talk about fashion, career and life interests, Sasha helped me with fashion advice for another piece I chose. Talking to her was relaxing, uplifting and energizing! She has positive energy, knows fashion and is friendly! I also chose a soft, chic, red sweater with silver writing on it and I am happy with it this Holiday Season!
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July 2021 by She B.
Cute clothes but you get a hit or miss with the service here but I love all their dresses and their buyer has really good taste
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February 2021 by Merri Nelson
Very friendly customer service and very nice cloths.
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July 2020 by Althea B.
I just bought outfit for an upcoming friends wedding. The owners could not have been nicer. They were incredibly patient and have soo many options. They were willing to answer all the question I had. Would recommend highly! Come on the weekend as it is less busy.
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March 2020 by Jim Gross
Terrific personal and very caring !!!
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January 2020 by P A.
My daughter and/or I always find something cute, useful and/or stylish at Kitsch...anywhere from tops, dresses, maxi-dresses, jackets and even shoes plus jewelry.
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August 2019 by Margaret L.
I've been coming to this store for years, and it never disappoints! It's the only store in downtown that has not shut down and seemed to have fluctuate in sales, compared to the others down the street that have closed down. The clothing selection is amazing, where I can finally find something that fits my body as a forty year-old woman. It seems that the new manager has made some improvements, my niece now has the opportunity to get 25 percent off her purchases on Monday because she is a employee in downtown, talk about local businesses supporting each other!!! The employees there have been nothing but kind to me, they always ask questions to gain more knowledge of what "look" I'm going for, and can always find me something that looks fabulous. Keep up the good work!!
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August 2019 by Georgette M.
On my drive through Downtown Los Gatos today, I was becoming quite pessimistic about the future of quality and stylish clothing, particularly on N Santa Cruz Avenue. I made note that at least 20 stores have gone out of business! Worried I wouldn't be able to complete my last minute shopping to find a stylish outfit to wear for a big family reunion tomorrow, I found Kitsch Couture. Fortunately, I quickly spotted a great looking outfit on one of their window mannequins, which I subsequently bought with a pair of cute earrings. I also would have bought a pair of these stunning and stylish animal print low-ankle booties, but everything is so gosh darn expensive... Unfortunately, their staff was not helpful or at all friendly. It was my first visit there today and I was not greeted by any one of their 2 (two) employees. One of whom was playing on her phone the whole time while the other was using the bathroom every 5 (five) minutes or so. Needless to say, I would definitely go back for the clothing options; however, the Kitsch staff needs a serious attitude adjustment. Hence, why I am giving them a review with only 2 (two) stars. Their manager should seriously do something to improve the quality of the store's client service.
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August 2019 by Barbara S.
I have recently been to this store twice since management changed and the staff is extremely rude. They don't go out of their way to help you or ask how your day has been when you walk in. They are so snobby. This store was way better when Brittaney was managing it. Very poor service and very displeased with how they treat customers. The only reason I still shop here is for the cute clothes. Not impressed!
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September 2018 by Britt M.
Kitsch never disappoints me when I need a night out top, a dress for a wedding, or just a comfortable everyday shirt. The girls there are so sweet, especially Brittany, and they always help me with putting together outfits. Always update styles and trends and good pricing!
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September 2018 by Malia B.
Great clothes, horrible service. If you're willing to put up with the snobby staff then it's worth it for the great clothes and decent prices.
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July 2018 by Maddie Brooks
Great selection....staff is not helpful or friendly. I walked in for my first time and I wasn't greeted by any of the employees working at any point. I asked where certain items were and the gal just pointed across the store. I'd be back for the selection but seriously the staff needs an attitude adjustment....