May 2021 by Trevor K.
Awesome Safeway. Kinda small with a bit of a small staff but solid employees. Great customer service all around.
April 2021 by John Koz J.
We were in that area for weekend lunch. Went into the store for something and found this location was clean and organized. The team is very friendly and helpful. One of the gentleman went out of his way to help me find padron pepper. And recommended a few places for me incase I wasn't able to get them. Wish I asked for his name. Such a great young man. All I know was he was wearing a red polo shirt. Then came the self checkout lady. Her name was Jordan. What a great asset to Safeway to have her at the front. Her friendliness made a big difference before customers departed the store. Great job !
April 2021 by Don N.
Had an issue today with the self-checkout, price was off from what was posted on the yellow sign on the display. Asked Allison to take a look and she took care of the matter immediately. I was impressed. Excellence in action and knowing why, this lady is a great Manager. Thanks Allison, you rock and made my day better!!! Keep up the great work, I love shopping at this store.
March 2021 by Carnes A.
This Safeway is similar to most Safeway stores. I can easily find items. Nice layout. The staff is friendly. They are doing a good job despite covid. They have self checkout if I'm in a hurry. They also have underground parking. And I appreciate them being open late.
March 2021 by Sarah B.
Pharmacy lady here was extremely rude and homophobic to my girlfriend who just had a trip to the ER and needed help transferring her prescription. Fill your prescriptions somewhere else.
January 2021 by Jasmine B.
It is your regular run of the mill Safeway. One thing I find annoying is there is nowhere to tie up your dog if you walk there with your dog. They will absolutely not let you bring your dog into the lobby area which I do not understand at all. It is completely separate from the food but they are very adamant about bringing your dog into the lobby and I have been yelled at several times.
January 2021 by Chantel G.
If I could give zero stars I would. THIS STORE STAFF IS RACIST. My bf and I went in to buy a luxury bottle of champagne for our anniversary, my bf asked the lady worker for the specific bottle while I went to use the restroom, she took him to see the bottles and they were out of the specific one we wanted so my bf came to get me at the bathrooms so we can go look at the others together. The staff then TOOK EVERY EXPENSIVE BOTTLE OF CHAMPAGNE OFF THE SHELF. So when we went back to try to purchase one they were gone. She wasn't around at all anymore to ask for help. We are confused and go back to the car for a moment cus we are like did that just happen??? Me wanting to give the benefit of the doubt said let's go check maybe they just were moving product or something and I'm not kidding we go check and EVERY BOTTLE IS BACK ON THE SHELF. Once we left the store she put all of them back!! I then asked to speak to a manager (Scott) who told me he would check the cameras and proceed with the appropriate actions. I doubt anything will come about this since scott didn't seem too upset to even comp us anything. Smh I've never been profiled like this at a Safeway and it's seriously one of the most embarrassing things I've been through ! so I think it's important to share my story because this store doesn't deserve to get service when their employees are racist / prejudice and cowardly . Mind you a few mins prior the shelf was completely stocked. MY BF AND I ARE MEXICAN DARK BROWN BLACK CURLY HAIR. Clearly we were profiled and this worker thought we were gonna steal the alcohol instead of buying it. BOYCOTT BOYCOTT BOYCOTT !
December 2020 by Ellie M.
1 out of 5 times I go to this Safeway, they're out of stock on something I need. And these aren't very hard items to come by, these are the absolute necessities of any grocery store. I went in to get some ingredients I needed to bake some Christmas cookies and they had no confectioners sugar. How does a grocery store not have any confectioners sugar during the holidays?! Had to drive 5 minutes to the Luinardis nearby and they had shelves of confectioners sugar there. I'm officially never coming back to this Safeway.
November 2020 by Tim B.
This is the absolute worst Safeway I have been there in my time on earth. i live a block away and I avoid it as often as I can. The checkers are unfriendly and often rude. The store is forty and the managers do not care when I have attempted to talk to them. Please take a wrecking ball to it and turn it into a park!
September 2020 by C G.
Unfortunately I had a negative experience with Katie the checker today. She yelled at my husband and myself to scoot back then blamed us for the elderly people bending us moving forward. She was rude and unprofessional and Safeway should do a better job in their hiring. I won't shop at that Safeway anymore due to Katie and her unprofessionalism.
August 2020 by Emily L.
From my previous review it seems they've started to handle things better. At least they're usually fully stocked and the wait time to checkout isn't AS bad as it used to be. I'm still only giving three stars because of the rude lady at self checkout. We've had to encounter her 4 times now and my poor mother had an anxiety attack afterwards because of her. Not going to go into details here since I can't even remember the lady's name but wow...I am at a loss for words.
May 2020 by Yael R.
Regrettably I must downgrade a formerly five stars review to only one star, because of the haphazard Coronavirus prevention implementation. Even the workers block aisles stocking product during the so-called senior at risk early shopping hour and refuse to allow distance for the customers instead telling customers to just go around. Teddy, Customer Service Manager, Thank you for the return this morning of a wallet. Brenda, Florist, Floral Dept., Thank you for recommending a plant that would survive in my low lit office space. Daniel, Los Gatos resident/Lotto Ticket Angel, Thank you for the unexpected gift of a Lotto ticket.
April 2020 by Steve D.
Beware of the Safeway in Los Gatos at 470 N. Santa Cruz Ave. They are lax in their anti-virus protection procedures. Many customers just walk in without masks or gloves. The cart handlers do not clean the carts after customers use them. The store does require you not to bring you own bags in, asking you to leave them at the door or return them to your car. Be sure not to leave them at the door as ours were stolen when we did that. They also do not enforce or offer recommendations to customers who are checking out and most checkout lines do not adhere to the 6ft distancing. It is not entirely on Safeway as customers should be observing all the proper distancing and self-protection guidelines on their own initiative. Be alert and keep your distances if you visit this store.
April 2020 by L G.
I have shopped at this Safeway almost every week since the store reopened. All the employees have been kind and helpful. Until the recent crisis, I have always found everything I needed. The underground parking is especially nice on rainy days or blazing hot days. I am very glad that this Safeway is here in Los Gatos.
March 2020 by Michael S.
Wow do not go to #safeway in los gatos on tue or Thursdays in the morning just got pretty much chased out of the store by a old lady. Hey you can not be in here 60years old and older only. I politely told her I was just buying a Red Bull she said hurry up and buy that you're not allowed in here until 9 a.m. the most ungrateful unpolite woman I have ever dealt with. I love what they are doing for the seniors. Wasn't going in there to buy toilet paper or Lysol or any of the Freak Out items that everybody is going crazy over. As I said earlier walk the whole store to see what they had and then bought a Red Bull. But have a little common courtesy excuse me sir right now we have shopping from 6 to 9 for seniors only, okay I totally understand I would just like to buy a Red Bull okay no problem. She handled it like a complete ass!