December 2020 by Kendra O.
For the pharmacy only. Not exactly a stellar Rite Aid pharmacy.When the all-male team works, we get excellent service, quick polite thoughtful, although at this particular rite aid, these pharmacists RARELY interact with customers, since I watch when in line plus my experience unless I get their attention usually have to speak loudly enough so they hear me)But when the all-female team there work, (and I am a female so this is fact based, not a gender bias, but problems happened too many times with them, so need to write this) the blondish tech, even when no other customer in line, I walk up and only customer there, I wait at least 3-5 min because she always says, 'I'll be with you in a moment." She's not doing anything else. When there ARE customers in front of me, she is the SLOWEST tech ever had at any of the 11 Rite Aids around CA we have used, and 2 regularly in other areas, we still use.Last night, I had to pick up an essential special medication for my daughter with MS which the male pharmacist had to order. I was first customer at pharmacy yesterday, only pharmacy customer there the whole time. Prescription for my 26 yr old daughter was 6 large GLASS bottles of a special liquid medication. This tech started to pack them tightly into a PAPER bag. I said, no, I will not carry all those glass bottles in a paper bag, as too much chance paper bag will break and all the medication bottles will fall out and break.With absolutely no common sense obviously, and as lazy as always, she says "oh, we are running low on plastic bags, so you can only have paper." I said not a chance. I will be right back. I went out to my vehicle, found my supply of very used plastic bags, and brought three in. As I came back in, I stopped by the front counter & asked the always very nice cashier there, do you still have plastic bags here? Her answer was of course we do, why ask? I said because the lazy tech in the back wants to give me 6 large glass bottles of liquid medication in a small paper bag since she couldn't be bothered to ask the manager, the pharmacist who was standing around, or you, to help out and bring them some. When I walked back to pharmacy with my 3 plastic bags, the tech somehow then, still NO OTHER pharmacy customers, had one plastic bag. sorry but I let loose. I said YOU are a problem every time here. You take forever to serve customers, you usually claim you can't find our regular medications in the computer to see if refills due, and today you insisted I had to take 6 large glass bottles of liquid medication, jammed in a PAPER BAG. I added if the heavy glass bottles broke through the paper bag you told me was my ONLY choice, were you going to pay for the medication lost, and are you going to explain to her specialist physician that because of your incompetence, my daughter won't have this necessary medication for another 2 days? You simply should not be in this job. Then the manager came up, who never helps anyone, and tried to tell me the tech didn't say I had to have a paper bag. I said well, you weren't here, I was. She PACKED all 6 bottles in a paper bag over my strong objection, told me "we are low on plastic bags" so obviously this useless tech LIED to you to cover for her laziness & total lack of any common sense. In my opinion, fact you came to basically chide me for going and getting my own plastic bags, maybe you shouldn't be here anymore either! The least you could have done is apologize for the inconvenience she caused. That pharmacist, of course, never helped either, standard procedure at this pharmacy.Done with this Los Gatos Rite Aid pharmacy unless absolute emergency when we are in area for the specialist doctors. Will wait till we are south in San Diego, or north at Citrus Heights, at both those terrific Rite Aids' pharmacies, for regular medications and where have far better store selections as well. FYI I put the medication glass bottles in one plastic bag, put the second one inside the first one to separate the bottles