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July 2023 by Randy L.
This is a great store for supplies, most of which one can get on line. For the last 20 years or so we have visited this business when we're in town and have enjoyed supporting local business. They have always been friendly and helpful. I'm sure we've spent well over $1000 over the years. Today we visited them with the intent of buying a certain (expensive) Japanese garden shears. Rather than a "hello" or "welcome in", we were greeted at the door by a lady who said "is that a male dog?, we don't allow male dogs in here cause they might tinkle on our products". I'm sure there are some poorly trained dogs who might do that, as well as some female dogs, but the whole thing just set us wrong. Our dog has never peed in a store. He is well trained, as most dogs are. I'm sure there are exceptions. However, rather than buying anything, we felt unwelcome and turned around and walked out. Probably never to return. Just a dramatic change in feeling about the whole business. I totally support any business to set policies about their store. They just need to realize that those policies, when not customer centric, will change purchasing decisions of their customer base. I have many other options than to support this store and will use them. I don't like being treated rudely. You can make your own decisions. Dicks restricted all dogs some years ago due to a few bad experiences. I am glad to come back to Dicks again with our well behaved dog. I encourage the Garden Shop to reconsider instead of letting a very few bad experiences create blanket policy. Not going back.
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June 2023 by Flix N.
This place is awesome!!! Great selection of plants, pots, tools and garden supplies. Good prices. Cash only.
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May 2023 by D G.
I stopped here several times despite the bad service, I hoped it would get better. The last time, they convinced me to NEVER go back. I asked for help lifting a large pot and was told by a young woman working there she doesn't lift heavy things either, but offered no one else to come help. I asked for help with finding specific plants, and she pointed and said they were over there. She had absolutely no interest in helping me. Finally, Shawn came out, and after making a few insulting remarks including about the changing demographic in Mendocino, he told me I was not the only customer, and they had to work the register. They were awful, rude, and disrespectful. I will never go back. Too many other nice, helpful nurseries to spend time and money at. Stay away!
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April 2023 by Dawn Miller
Such a lovely place!
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June 2022 by Michele Lucas
At least you're pretty.
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April 2022 by Sarah Pardini
Their customer service is awful plan on plan on knowing exactly what you're looking for and not having to ask somebody because I asked 3 different times about a certain plant and they just pointed at approximation where they would where they would be because everything in that place looks in that place looks the same pretty much so instead of pointing at it how about you walk me over there and help me find it and actually show me and maybe explain how it grows or explain the different things because even though I have a cell phone I can look up everything it would be nice to have a little bit of customer service and somebody who actually cares about their place of work and knows a little bit about the plant.
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April 2022 by Jack Crawford
Great selection and friendly vibe. Would recommend
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October 2021 by Wendy Meyer
I love the amount of merchandise this place carries and think it generally is a good shop, however I went there this morning and the music over the sound system was playing so loud that it was impossible to talk to my companion. When we asked the staff to turn down the music, we were met with indignant stares. I will say they turn the music down but only slightly. We decided to take our business elsewhere. I will probably not shop here again. Customer service did not seem to be a priority.
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June 2021 by Dave O
On the plus side, lovely plants and home goods to be found here on a cute little property and great old barn.On the negative, they do a extremely poor job catering to the grower community. Soil prices through the roof, lack of basic supply’s daily. And if god forbid you ask the owner about any product they are out of, he will give you a lecture about how your living your life wrong and how he would do it all different. Owner does not like growers or the game. Seems to be an angry old man who’s buzzed more then sober on the clock. I’ll take my business cash over the hill to sparetime who is there wholesaler, and cut out the sauced up curmudgeon who owns this place
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April 2021 by shendragon
Helpful staff, a wonderful selection of native plants
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February 2021 by Jc Cummins
Lots of great succulents and an awesome building. The people working were helpful and answered all our questions.
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November 2020 by Lari S.
A beautiful building lovingly restored, with a terrific variety of plants, garden tools, seeds and just cool stuff. The owner and staff are super helpful and really seem concerned about my questions and needs. I'm a local, and appreciate their knowledge of what works and what might not around here. I stop in even if I don't need anything in particular, just because I love the feeling in this place.
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October 2020 by Kimberly La Mar-Damiani
Best place for gifts and selection of dahlias
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September 2020 by Nathan Lehr
Nice place to start our time in Mendocino.
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June 2020 by Tuomas Makinen
Great selection, friendly and laid back staff. A true NorCal experience!
