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February 2024 by Vivek Naveen
Customer service at this store is top notch. Isaiah is super helpful and knowledgeable, I would highly recommend this store for all outdoor gear needs.
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December 2023 by Serra Ano
outletwith extra percentage off
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October 2023 by Sunil Agarwal
Good place for winter outfits. Standard stuff is definitely not on the cheaper side but is affordable and worth the price. We were shopping for flannel shirts and we found a good collection which we shared online with the person we were buying for and got his input too.
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July 2023 by Larry Schapker
Being an "outlet", sizes can be scarce. Get pricing!
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June 2023 by Sabina Punia
Poor customer service at checkout. They do not honour rewards that members have available on their profile. I had a reward available that clearly said it could be used “in conjunction with other offers and discounts”. However, the store manager refused to honour the terms and also, was very aggressive and defensive (mentioning how she had more experience and that other Eddie Bauer stores didn’t know what they were doing). Would highly recommend shopping at other Eddie Bauer stores instead.
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March 2023 by Belal H.
Purchased a hooded microlight down jacket just over a year ago and after a few uses noticed that a zipper piece was hanging off (it seems like part of the retaining pin and had split and was not sewn onto the jacket properly). I am a longtime believer in Eddie Bauer products and this was my first issue with any of their apparel. I emailed Customer Service and they recommended bringing it to a local store or mailing it back to them for an assessment to see if I was eligible for a warranty exchange. I brought it to this store today and Paul, the manager, took a careful look at it and confirmed that it was eligible for a warranty exchange and was happy to assist with a 1:1 exchange!I also observed his kind demeanor with his sales associates. All in all, a fantastic experience. Great leadership, friendly staff, well-stocked store. You have earned a customer for life!
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January 2023 by Vasily Rozhkov
Good quality outerwear. Nothing fancy, but at least decent look and style.One ofe the few brands proposing down insulated jackets.
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December 2022 by Brandon Graham
There was a problem with a return I was making. The person at the register explained how to resolve it, which involved calling their call center. Before stepping away from the register to do that, I asked if that was the only way to resolve the problem. The cashier switched to a confrontational tone and re-explained the same thing. Lots of gesturing and emotions. A simple "yes" would have done the job.I'm inclined to give them a pass because of the holiday season, but thought the behavior was worth noting.
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December 2022 by Kitty F.
We went in today for our Christmas shopping list! we finally found what we were looking for but this staff member with no name tag was awfully rude as we did unfold a couple of the shirts to look for the size we needed but instead of waiting for us to finish she budged in very rudely taking all the shirts we were looking at to organize. Thankfully Zoe did ring us up and was very nice and helpful which we were much more happy. I wish I have gotten the other female staff members name who was such an unfriendly staff.
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December 2022 by Vasiliy Rozhkov
Good quality outerwear. Nothing fancy, but at least decent look and style.One ofe the few brands proposing down insulated jackets.
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December 2022 by Mahant Vishwanath Pattanshetti
This store is a scam they do not know how to treat their customers
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September 2022 by Athma
Isaac on the counter was the rudest cashier ever. He keeps saying pay attention next time . U understand that people can't understand or hear you through the mask sometimes right? He was being super weird. Goin to tell friends and family avoid this store at all costs.
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July 2022 by Mary A.
Your cashier is rude and not friendly at all. Roughly pulled the items from our mom's hand when the debit card did not go through the first time, even said "it's not even funny". Looks like he doesn't want the job he is in!
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July 2022 by Van Ren
After I got home, I realized they didn’t remove the security tag on my cloth… caused so much trouble on my end
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May 2022 by Otabek Kasimov
I like everything for hiking and this place everything I need for that. Except the shoes.
