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January 2021 by Linda C.
I walked into the branch looking to get two rolls of quarters. Knowing there's a coin shortage, I asked one of the bankers because there was a line. The banker, I think his name is "joe" told me they'd would be able to assist me. I proceeded to wait in line for 15 minutes, even though there were 3 customers max. By the time I got the the front, I asked the teller if they could help me and that I was not a member but I can be one, too. I am looking for a bank. He told me they couldn't help me because there was a coin shortage and they have to keep what they have in reserve. I told the teller I had asked before I stood in line and he kept saying he couldn't help me. I'm not angry that I didn't get any quarters. I did not like the miscommunication that happened here and customer service was lacking.
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July 2020 by 感谢订阅追剧先锋
terrible servive! it took you two weeks to open a account, and another two weeks wait for your PIN and card. HSBC try their best to charge you fees throung any possible ways!!! terrible!
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June 2020 by Ameneh G.
This is actually a zero-star review. I am terribly unsatisfied with the way HSBC processed my savings application. After delaying it for over a month they withdrew my application because apparently they needed more info and they were not able to contact me, however I was on 2 calls with them answering all sorts of weird questions they asked and nobody contacted me again until I received the withdraw email. The worst part is that after a month, the interest rates are down from 1.7% to 1.3% which means I need to apply again and I will only get the new rate which is total non-sense.
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March 2020 by Robert M.
I opened an account with HSBC due to a lot of international travel I was doing. I had well over $100,000 in my account. They offered me and my wife two credit cards both with $25k credit. We never used either of them even once. They sat in my office desk still in the packet they gave me After I closed my account, they did not close out the credit cards associated. The annual fees, which were waived originally due to my bank balance were now activated. When I later disputed, they said the credit card accounts were separate accounts from my main bank account. I disputed the annual fees which finally they removed. BUT, they dinged my perfect credit, which is over 800 with a derogatory statement. We all know that banks are nickel and diminish their clients. But I consider this type of money skimming just plain dishonesty. It's easy to see why HSBC has such low ratings.
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November 2019 by Erik S.
Worst banking experience I've ever had. Opened up a savings account with 2.05% interest. One week after the money was transferred from my primary bank's account, I get an email alert to call the fraud department. I called the fraud department and after a virtual infinite loop of automated menu options, I finally get a human being. They confirmed some information and were very professional. Took an hour, but fine. Then, a week later, my money is transferred BACK to my main bank. My HSBC account balance is ZERO? I called and they had no explanation. "Fine with me," I told them. "Close the account." The interest rate is NOT worth the hassle of dealing with such an inept bank (though their customer service people are very nice). I've since told friends about the experience and they told me I should have asked them first. It's a very poorly managed bank. Switched over to GS, who had the same type of account with 2.05% yield. No problems at all yet. Easy transfer, no false fraud alert, and no random back-transfer. See, HSBC. It can be done!
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September 2019 by Ryan K.
Be very careful with this bank, very tricky and dishonest. Integrity is really questionable with them. Ridiculous New Customer Experience. -February 2019 - Received an Invitation for $750 gift if I make a deposit of $100,000.00 or more. -March 2019 - Wired funds to the Online HSBC Qualified Account. -July 2019 - Inquired on my $750 gift, response is I need to allow 30 to 90 days for credit processing. -September 19th 2019 - Inquired as I have not received my credit yet. Response is they will let me know in 5 business days. (No Response) -September 26th 2019 - Inquired again, as I have not received a response. And their reply is as follow: "Dear Ryan: We are contacting you to follow-up on the recent Campaign Query submitted regarding your promotional bonus. Our Campaigns and Promotions Team has determined the account is ineligible for the Promotional Bonus. As per the requirements of the 2019 Online Promotion, New-to-bank customer is defined as not holding an HSBC consumer deposit or investment account from March 29, 2016 through and including March 29, 2019. Upon further review, you held an HSBC Advance Savings account at the time you applied for this account. This account is currently in a dormant status. Accounts go into dormancy after being inactive for 24 months. In order to remove the Dormancy status on this account please complete one of following actions: - Contact our Customer Relationship Center at 1-800-975-4722 and complete the request via 'LiveSign'. LiveSign will allow you to receive the required form(s) via secure email to complete, sign electronically and return to HSBC. - Send a notarized letter with valid signed ID (signed and valid passport or signed valid Driver's License) if you choose not to wait to receive the form via postal mail to: HSBC Bank USA, N.A. Attn: Branch Support P.O. Box 4045 Buffalo, NY 14240 Please note: the remove dormancy form must be returned with a clear and legible image of a valid Passport or signed valid Driver's License. We value you as an HSBC Premier Customer. If you require further assistance during this time, please feel free to contact us by calling 1-888-662-4722, initiating a Live Chat with an HSBC agent at us.hsbc.com or by replying to this BankMail. For additional information on the products and services HSBC Bank offers, please visit us at HSBCPREMIERUSA.com Thank you, HSBC Digital Contact Center HSBC Bank USA, N.A. 2017. All Rights Reserved." - Yes, I did have an HSBC account close to 9 years ago, I closed it because HSBC only had one branch in the bay area "Fremont CA". So you make me as a dormant customer for almost 10 years, and doesn't bother to let me know even in my initial inquiries? From $100,000.00 deposit they have paid me in interest: March - $0.20 April - $0.60 May - $0.60 June - $0.67 July - $0.60 August - $0.65 Same Deposit amount, CitiBank Pays $ +/-6.50 a month, Bank Of America Pays $ +/- 5.60 a month, Charles Schwab Pays +/- 42.00 a month. Also HSBC Mobile App horrible, you need to enter "two" passwords to LogOn, where any other Bank Mentioned above you only need "one". iPhone Platform Closing My account tomorrow and never using HSBC again.
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June 2019 by Ivan J.
Best customer service from the manager Jeff and Anthony! They assisted me to open a new checking account and help registered my online banking. Fast smooth process and knowledgeable! I will definitely recommend friends and family to this branch to open accounts with them.
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January 2019 by Gloria P.
Whatever you do don't go with this bank. This is the worst bank I have every had. If you want your money safe and available go with someone else. The experience I had with them was horrifying. They have no idea on how to conduct business or how to treat their costumers. There isn't one nice thing I can say about them, so run, don't walk to a better bank.
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December 2018 by Jim
Horrible service. Made the mistake of opening an account here and had to keep it open while a CD matured. Would have closed all my accounts prematurely if I had to deal with this branch alone. Especially Brian. This guy is still clueless after dealing with him for over 6 month. This was the last time I had to deal with this location and Brian. While waiting in line to close my account, Brian was helping a customer 5 people in front of me. I was done 30 minutes (note the long wait for 5 people to get transacted) later and he was just finishing up with his customer. The banker that was providing service for everyone else was also helping him undo his mistakes.
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December 2018 by J Z.
This review is for Brian the Banking Associate at HSBC. This guy didn't know the bank's policy. I opened an account with a promotion for $300 if I deposited a certain amount in the checking account. Brian told me I could open a CD and transfer the deposit into the CD and it would satisfy the requirement of maintaining the specified levels in the account to get the promotion. I asked him to verify. He said he was sure. Well, his advice was wrong. Didn't get the promotion. My fault for listening to the banker at the bank I was dealing with. Don't waste your time here if your intent is to actually do any competent banking. Thanks Brian for wasting my time and money.
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November 2018 by Winnie Y.
I've been here a few times, and the process has always been on the slower side. Sometimes the waiting list to talk to one of the private bankers is ridiculously long and you might as well come back another day. I think that their banking system is partly to blame since I've had a lot of bankers just sit and stare at their computers and then eventually comment that the system or computer is loading. I also think that this place is a bit understaffed at times, but I heard that they recently got a new branch manager. Also a heads up that a lot of the bankers here speak Chinese as their primary language, which is good since a lot of the clients who go to this brand tend to be Chinese-speaking.
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November 2018 by Jenna S.
I had the worst experience with this bank. The first time I went to this bank was Thursday after work. I finished work at 4:30 pm and rushed there at 5:00 pm to open an account. They told me that they are off at 6:00 pm so it won't be enough time to open a new account. They had to schedule me for another day. They booked me for Saturday at 11:00 am. I arrived on Saturday at 11:00 and sat there for 25 min waiting. Finally the person is available and able to help me open a new account, they told me they lost my coupon... meaning I will not get the $400 promotion with depositing $1,0000 to a new account. I feel with that type of service they don't deserve any customer. I feel shame for their poor customer service. I will NEVER go back there!!!! They are horrible!
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July 2018 by D B
The staff was polite, courteous and helpful. They actually spent quite a while explaining the bank's products and helping with account setup, even beyond the Saturday 1pm working hours. I would recommend for you to call in and ask all the questions so that you are prepared with your documents.
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June 2018 by Jon W
Avoid this bank, or HSBC bank all together. Went there on Saturday 10am to open an account but was told no one will be able to help for the whole. day.
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March 2018 by Alice
Don't go this place. Horrible service and management. In fact, this is my first time in my life to write a only one star. The teller is significantly incompetent and the manager is a person who does not qualify as a "manager". We are there to ask a simple statement. First of all, the teller did not know how to print out a simple statement and blah blah blah told us to wait. Then the manager pissed me off and said to me that she need to talk to the account owner not me. Well, even though I am not the owner but I am a live-human being being there for help. She couldn't show her respect attitude, instead... I was so regretful to encourage my husband to open HSBC account. Also, the online banking sucks, which is not friendly at all. We couldn't create the online banking by ourself, instead, we have to wait for the access in the mail. I have no idea at all how this branch staff survive in this industry. I really want to file complaints about the male teller and the female manager. And I swear I and my family won't open any account in HSBC ever. Never forever. Bye.