July 2023 by Sarah Bond
This location does not carry plus sizes and that is weak sauce.
May 2023 by Sivakumar Gopalakrishnan
Have variety of clothings though a bit costly.
November 2022 by Varun
Cheap but good quality
June 2022 by Jatinder Singh
Huge variety.attractive prices.hood selection of clothing for all age groups.
May 2022 by Monica P.
This store always Closes earlier than what is posted in the window and website. The Manager on duty "Josh" has turned us away, even though we still had 14 mins to closing time posted and we knew the exact items we needed. This has happened more than a couple times for us. We only go to the mall a few times a year & this has been such an inconvenience. They are suppose to represent Gap inc but I know this is not how Gap treats their customers. It safe to safe we no longer shop here. We make the 20 mi trek to Valley Fair or Westgate. Find better employees that want to actually work their entire store hours and fulfill the goal is to make money for their store so they can work more.
May 2022 by Pritesh Chandaliya
Lot of new collection and big clearance section. The representative are very helpful. You can price match here.
April 2022 by rana osama
My friend had a terrible experience there in the fitting room. She found out that one other customer is filming her in the fitting room. The store employees and manager did not support her by any means. They just told her to go and talk to the guy who was doing that!! This incident happened in their store and they need to take an action at least they should have comforted the victim till the police arrives. One of the employees there said that this happened before in the store but it seems that they took no action. They should at least let customers get in one by one or change the fitting room style to ensure privacy of customers.
April 2022 by wafaa taie
I used to like this store, but so disappointed when heard from my friend about an incident in the fitting room, and how the staff handled her complaint!
March 2022 by Mai Hany
Some weirdo was filming my friend while trying clothes in the fitting room. The store manager and staff was so passive and indifferent when she told them. One of the staff told my friend that this has happened before. Their fitting rooms are not secure enough, they've known that long time ago and did nothing about it. If you care about your privacy, don't try to use the fitting room in old navy.
March 2022 by James L.
This is a good size Old Navy store. If they clothes they provide is your thing then you will love visiting this location. If you happen to be in the Great Mall give them a look. I'm sure you'll find something you like.
February 2022 by Shane White
Great deals and great customer service ?
January 2022 by Stephanie Andersen
Not a lot of selection. A lot of left over clearance. Very disorganized.
December 2021 by Samantha W.
This was our first time coming to this mall. Farther than we usually drive to go to a mall. But we made an online order and it was ready to be picked up at this old navy location. Plus we had 2 items to return. We checked closing time online beforehand. Closes at 6pm. We arrive at the store at 5:40pm, the doors are closed with a small opening - we walk in and an employee says "oh we're closed". We said we just had a pickup order and a return and she replied: "we closed at 5:30 today and we already emptied our tills and all the machines are off" (meanwhile there was one customer at the register still being helped) my husband asked if they'd be able to help us out and she again repeated that they've turned off everything so they can't... They closed at 5:30pm... Even their store hours posted outside for this exact NYE date said they'd close at 6pm. There was another woman there at the same time as us trying to get into the store and they wouldn't let her in and the manager "Josh" told her they were closed. She was very upset and said this was not the first time they've closed early at this location. I'd understand if for some reason only 1 employee were closing and they had some sort of family emergency or something and closed early and left a sign outside stating a reason for early closure...But having 4 visible employees standing around and closing 30 mins early is ridiculous. As we were walking out of the mall - with a few minutes til closing...other stores were open. I saw a guy walk by the nike store and asked the employee by the door if they were open and he said yeah there's still 3 minutes (because it was 5:57pm). Meanwhile the old navy chose to keep their doors open and turn customers away at 5:30pm. Probably kept their doors open to abide by the malls rules.
December 2021 by William W.
My wife and I drove 30+ minutes to this Old Navy for a online pickup and return. The employees and manager (Josh) informed us the store is closed already from 5:30pm even though the sign said 6pm. Time was only 5:40pm when we entered. They refused to help us and kicked us out of the store and began to lock the gates. Despite other customers at the registers being helped and employees just standing around getting paid but refusing to help us. Unbelievable! This was by far one of the worst customer service experiences I've ever had.
December 2021 by Catherine Ramirez
Black Friday shopping went well not too bad so I had fun at Old Navy