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September 2023 by K M.
Got some food at the deli and was pleasantly surprised by quality of some of the options and soups. Service is fine for a deli and wouldn't mind grabbing something here in a pinch.
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August 2023 by T T.
Would rate this store ZERO if. I could. The worst customer service. Morale among the employees at this store is so low that they literally yell at customers. They completely ignore when customers ask for help and if they ever respond to you, they'll give you the nastiest attitude.
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August 2023 by Jonathan S.
Good location, customer service, and product selection but the parking lot is a huge mess. There are shopping carts left everywhere. This is my local grocer and I visit a couple times a week, this is very common. A few months back my car was damage from a shopping cart. I really wish management would do something about this. I will consider going elsewhere if this continues because I don't want my car damaged again. These pics are just from the same visit at only one part of the lot.
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August 2023 by Amanda S.
I have been shopping at this store for quite some time and I am usually not one to complain but the meat department manager has time and time again shown what an ill-mannered and unprofessional attitude he has. I asked him a question about the meat on sale for that week and he unwillingly answered with attitude and made me feel ignorant for simply asking. I have witnessed him be unpleasant to customers on many occasions. He seems a bit racist to me as he's always being very snippy to older Asian customers. Every time I see him he is always in a bad mood with customers and with his workers. I don't know why this store continues to let him talk to people the way he does.
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July 2023 by Victorious B.
Julie, the lady in charge of the lot, was extremely amazing! Indefatigable and selfless associate who always thinks about the well being of their customers. I got the chance to see her again and got the chance to get her name. She's an asset to your store and hope that you'll take care of her.As always, Safeway Milpitas is the best! From Products, Cleanliness and Service - you're the pro!!!
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July 2023 by Leah E.
The customer service at this location is absolutely atrocious. Each time I've gone there and asked for assistance, I get a shrug and an "I don't know." You're a manager, how can you not know or at least try to help me look for the item? Today was so bad too. I was asking about the rib-eye family packs and I asked Norma at the fresh meat case for help. She stated that she can only help me with items in the fresh meat case. So I asked if there is anyone who there who can help me about the ribeye family packs and SHE JUST WALKED AWAY!!!! Safeway and Vons (SoCal locations) are the same stores, but the customer service both stores give are the total opposite of each other. Safeway, DO BETTER.
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March 2023 by Ana K.
Pretty good Safeway with a Starbucks, deli, bakery, sushi and sandwich counter and customer service desk (for stamps, lottery tickets, etc.). Customer service can be iffy sometimes. Overall, a good, well-lit store with a wide selection of products and several seats to sit down and eat and/or drink :)
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March 2023 by Stacy A.
Beautiful, clean, and new looking Safeway. Super well stocked, and lots of self checkout registers. We stopped in to pick up a few things after dinner, and although this isn't the Safeway close to where I live, it was so organized and nice inside I would definitely come back again if I was in the area.
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January 2023 by Pauline N.
I am no mushroom expert, so I almost bought these brown ones (top) without a second thought. But my sister pointed out it didn't look like the mushrooms behind it (bottom), so I double checked the barcodes and... they were the same mushrooms! Uh-oh... I was going to grab the white ones instead, but I realized there was a hole in the packaging & I was not feeling it anymore knowing these mushrooms were right behind the rapidly aging ones... Bright-side: I like that this Safeway has so many self-checkout :)
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October 2022 by Bharti K.
This is one of the nice Safeway that is well stocked and clean. It's spacious too so they have a good variety. Their produce is fresh and options are endless. Their bakery has good options too. They have a nice Starbucks inside with good seating inside. One can get their caffeine fix before or after shopping. This Safeway is located with other business so parking is shared but the lot is spacious so it's easy to find a spot.
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September 2022 by Marvy A.
Terrible. Ordered a cake for our nephew's birthday and we got a completely different cake. He specifically wanted Spider-Man, with the light up eyes. Needless to say, that's exactly what he did NOT get. And we still had to pay for it! We contacted Safeway via Twitter and were told that someone from this store will reach out to us. After a couple of follow ups and being told this issue has been escalated and that someone will call "tomorrow", nothing. Maybe buy your milk from here but when it comes to cakes, take your money elsewhere!
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July 2022 by Perhaps U.
A rude black male trying to create a chaos and trigger the store manager to get mad. He is complains about the customer service, but appearing the new store manager did nothing wrong. I want to shout out to the new store manager Vu. He did the excellent job by not get into argument with the black dude. This is the other racial discrimination case.
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July 2022 by Aja Y.
I was at the deli today at 7:30pm. When do they close? There's no sign. The display cases were lit up, and 5 ladies were cleaning. I know all of them saw me standing there for 5 minutes. Not one of them said closed. So I grabbed other potato and macaroni salad. Grocery stores have never put the deli hours ever anywhere. Poor customer service, what a waste of my time.
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June 2022 by Maggie G.
This Safeway is nice and clean, also very spacious. No problem walking down the isles with another shopping cart coming towards me unlike some of the stores I had experienced. Conveniently located inside the town center plaza. I also like this location because they have an Olyns recycle machine there where I can just recycle my water bottles there by the entrance. Parking is always easy at this location. However, most of the times, promotional items are either unavailable or sold out. I hope they can stock popular items or sale items at a higher par level.
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June 2022 by Ai Y.
I often buy groceries and daily stuffs here. Sometimes food are already expired, so you should check the box or frozen food.
