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February 2024 by Zachary Weston
I’ve always liked this company and this is my first at the the Eastridge location. Asked me to come in on Tuesday to pick up two rings I already paid for. It’s a 40 minute drive and when I arrived they said they closed early although everyone was standing around in eye sight. Would not let me pick up rings on scheduled day. Waste of my time and money. I’ll keep going to diamond ring co. But definitely not this one again.
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January 2024 by Karen H.
If I could put 0 stars I would. I ordered a "custom" (basic ass) piece in sept 2023. It is the end of Jan and they still don't have it. When I placed my order they assured me 3-4 wks. I called in Nov and they said it was delayed cause of packaging issues and to wait another 4 wks. Gave them til mid Jan. No calls w updates. So I call them to inquire about my order. Spoke w their manager and she said another 2-3wks because it's coming overseas. Like huh? U want me to wait more?? If it was explained initially that it would be coming overseas I would understand and purchase something or somewhere else. But ofc not they look to make a quick buck outta anyone that walks through their door. Seeing their reviews of how shit their jewelry is I should've listened. Steer clear from this place and go to a real jeweler!
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December 2023 by Big Ern
I had to have a diamond replaced on my girlfriend's ring. Overall experience was positive. Staff was attentive and helpful.
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December 2023 by Leland Lewis
I recently just made my biggest jewelry purchases at this jewelry store in the Great Mall. I have shopped here before. The Jewelers and staff are awesome. I would not have been able to get these fine pieces without Abid and Isaq’s help with the substantial discounts they gave me. I can’t wait to get my next timepiece here. Thank you Abid and Isaq for your help and expertise. Merry Christmas!
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December 2023 by Qiu Yang
This is one of the nicest and most sincere jewelry companies I’ve encountered, I had a lot of customization and modulation requests which were easily arranged for free. Staff is friendly, superb in terms of service and communication - shout outs to Ariacelle, Hasan, others not mentioned, et al. I was amazed at how fast they customized both rings for me and her! Last but not least, they care about you and provide continuity of service.
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November 2023 by Juan Carlos Ruiz
We walked in just to look at some rings for my wife’s and I 25th anniversary and your staff was very helpful and patient with us so we decided to go ahead and purchase rings for both of us!
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October 2023 by Kevin Casper
Very helpful staff. They continue to support us through regular cleaning and inspections of our purchase. I highly recommend them.
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October 2023 by cris aquino
Hassan was very cordial and polite and with a ver pleasing personality
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September 2023 by Aditya Sharma
Kevin, was awesome and helped us select the right ring for my wife
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September 2023 by Yanshi Liu
They are great diamond ring store. Thanks.
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September 2023 by Lupe L.
I don't recommend getting jewelry from this establishment. I'm not sure if it is just this location and how they operate but I'd avoid it in general. Got a ring from there and diamonds are always falling out so I've taken it in several times and diamonds still falling out. It may just be a crappy jeweler but then the other day the whole experience was not good. Took my ring in for a resize. I called the location before hand to ask what the price was for a resize and the gentleman asked for my number on file to look up my account. He then said I have not used my resize and they provide 1 complimentary resize. I thought wow great! I'll take it in soon. When I went in the gentleman I spoke with there said resize will be a fee. I told him about the conversation I had ( my fault for not getting his name and being able to know who gave the Information). He asked me who I spoke with I told him I didn't get the name but I can tell him when I called and the time since there aren't many employees I'm sure they could have narrowed that down. He went to speak with some woman came back and asked for my number to search my account and said I used my resize when the ring was purchased so that's why it wasn't free. I mentioned me or my husband have never resized my ring and he said it's because the size wasn't ready for my finger at purchase so that's the resize. The other gentleman I spoke with said I didn't use it and it was complimentary AFTER looking up my information just like the gentleman in the store did. I pay the fee and tell him the diamonds (2) are off again and he says he will have the jeweler replace them and call me back within 2 weeks when ring arrives. 2 weeks pass and no call. I decide to call and ring is there and has been ready. This is also not the first time where I've called and it's ready but no one from the establishment has called to Inform me as they say they will. My husband goes to pick up the ring and asks a woman (Aracelie) there about the resize policy and she says "30 days after the original purchase" So that's 3 different things about resizing. Clearly no alignment and Misinformation is being given to customers. My Diamond that was "fixed" fell off again 2 days after picking up the ring. When I've gone in about the Diamond replacements the solution one of the employees always tell me and my husband is "you should just upgrade!" The shape of the ring isn't a round circle anymore either, there are two sides that are flat. Poor job with the work done to the ring. Please purchase your jewelry at another establishment. Remove yourself from this hassle by not getting involved.
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July 2023 by Agnes Tepora
All sales people are very accommodating and will work with you to make sure you get what you want. Highly recommended to my family and friends.
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May 2023 by NyaaNekoHime
Beautiful jewelry but the guy and lady behind the jewelry cases were rushing me to buy some of the ugliest pieces they had, when I ask for a price range they kept trying to upsell me and I just didn’t want to be rushed. The lady also wanted me to sign for something and I told her no but the smelly part was went she said “it’s not a credit card.” Yeah…so then what am I signing for? If it’s not a credit card. I’m Sorry but I won’t come back, it smells like a scam.
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May 2023 by Kenneth T.
Kevin was the one who helped us with buying our engagement ring. We came back to him twice and he was extremely helpful, patient, knowledgeable, and was very good at what he does. We are so happy we was the one who helped us find our Diamond. I would recommend Kevin to help you and we will keep going back to buy other jewelry from this Diamond store.
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April 2023 by Steven Rico
Had two custom pendants made for my daughters they came out ugly the craftsmanship was embarrassing just a waste of my money they should be ashamed of themselves for selling something like this to a customer
