-
December 2023 by Manuel C.
Had a great experience, brought my car in for a recall and they changed my oil and washed my car allUnder a few hours, service was prompt and professional. The waiting room had nice ambience with a large tv . They also had coffee and water available and popcorn too. Just a very pleasant experience.Not to mention even when we bought the car it was a wonderful experience no pressure, and they opened any car we were looking at, just felt organic and no regret when buying this car, love the car as much as the first day we bought it . Thank you Mini of Monrovia.
-
December 2023 by Dawayne O.
If you're in the market for a car-buying experience that transcends the ordinary, look no further than Billy at Mini Cooper of Monrovia. My recent purchase of not one, but three Mini Coopers was nothing short of extraordinary, and it's all thanks to the exceptional service and expertise provided by Billy.From the moment we stepped into the showroom, Billy's enthusiasm and passion for the Mini brand were contagious. His knowledge about every model, feature, and customization option left us feeling confident that we were in the hands of a true expert. Billy took the time to understand our needs and preferences, steering us toward the perfect Mini Coopers to fit our lifestyle.The level of personalized attention we received from Billy was unparalleled. He patiently walked us through the intricacies of each vehicle, highlighting the unique design elements and advanced technology that make Mini Coopers stand out in the crowd. Never once did we feel pressured or rushed, making the entire purchasing process a delight.Billy's commitment to customer satisfaction extended beyond the showroom floor. He went above and beyond to ensure that we were not just buying cars but entering into a Mini Cooper lifestyle. From coordinating the perfect color combinations to arranging test drives that truly showcased the performance capabilities of these remarkable vehicles, Billy demonstrated a genuine passion for his work.The Mini Cooper of Monrovia dealership itself was a testament to excellence. The atmosphere was warm and inviting, creating a space where customers felt welcomed and valued. The attention to detail was evident, from the showroom layout to the well-maintained display of Mini Cooper models.Now, as proud owners of three Mini Coopers, we can confidently say that our experience with Billy at Mini Cooper of Monrovia has set a new standard for car-buying. These Mini Coopers are more than just cars; they are a reflection of our personalities, thanks to the guidance and expertise of Billy.If you're looking for a seamless, enjoyable, and personalized car-buying experience, make your way to Mini Cooper of Monrovia and ask for Billy. He's not just a salesperson; he's an enthusiast who transforms the purchase of a car into an adventure, leaving you with not just a vehicle, but a story to tell.Thank you, Billy, and the entire Mini Cooper of Monrovia team, for making our car-buying journey unforgettable! We're revved up and ready to hit the road in style.
-
December 2023 by Michelle D.
Highly recommend this dealership. David was great to work with. He quickly responded to my inquiry, answered all my questions, and even negotiated price via email and text. When we arrived to purchase, they honored deal, no haggling and no tricks. David was very friendly, introduced us to the manager, got car detailed and even brought us cookies, treats, and water. Everyone we encountered along the way were very warm and friendly.
-
December 2023 by Alexa A.
I had the most seamless car dealership experience I've ever had with one of the sales associates at MINI of Monrovia, Billy. He was kind, patient, and treated me like family. I never felt pushed into making a decision and he supported me through the entire car buying process. I drove off in a Countryman that I absolutely love. I strongly recommend this dealership and truly can't say enough kind words about Billy's customer service.
-
December 2023 by Tiffany N.
Just got my mini cooper last month, and I'm loving it! It's so cute and fun to drive around, and the service here is amazing. I recommend speaking with Billy since he was such a big help to me, and he wants Hó's customers to be satisfied.
-
November 2023 by Mayra Antunez
We came to check out the dealership to get trade in details on upgrading my mini cooper. No one came to greet us or helps us out. We looked around for about 15-20 minutes and no one arrived guess they don't need the sales. Dealership was empty now we see why
-
October 2023 by Rickard Johansson
We had a great experience leasing a car from Mini. Javier was great from start to finish. He answered all of my questions over the phone prior to coming in. When we arrived he showed the options available. Once we settled on the color we wanted, he helped us get through the paperwork.
-
October 2023 by Pan
Billy is the man! Super detail, Super positive, Super motivated, yeah, I know, lots of super. I’m pretty sure I will go back someday to get my JCW (you’re right, not my car this time, it’s my wife’s ??)
-
October 2023 by Tammy D.
We originally came here to fix my old mini cooper, but after the great customer service and my mom's dream of getting her dream car mini cooper, her wish came true! Billy and David helped us, and they were amazing. Both of them were kind, worked fast, and made sure to guide us through the process of getting a mini cooper. We are so happy with the new car, and it's all thanks to Billy and David. 10/10 would recommend them to help with getting a mini cooper.
-
September 2023 by Oscar D.
We came to this location with the intent of purchasing a car today Labor Day weekend and we're extremely let down. Upon arrival we were not greeted and had to look for help which the lady seemed to be bothered we even arrived because now she has to work. No sense of urgency, bad vibes.We still waited in hopes of buying a dream car which was made clear was not happening here after 30 minutes of standing in the sun with no regard to us. No water offered, not welcomed inside as we had to go look for help which was frowned upon.The worst part was we did not even get to check out a single car interior! All cars are locked even the display ones inside the show room!Do better Mini , these workers are clearly over paid to not care about selling people their dream cars.
-
July 2023 by Petra V.
Mini of Monrovia was a GREAT EXPERIENCE-/ maintenance service can get expensive on a Mini Cooper and my little roadster is already 8 years old, but the price was reasonable and the car runs very smoothly -- thank you! Moreover, Bobby, the service advisor was truly considerate, as the rear brake repair took place and I waited at dealership, which was pretty quick -/ thank you, Bobby! When my Mini was returned to me, it was sparkling clean -- thank you for all these courtesies! Thsbjs to manager Rudy, too! Thank you very much! I'm beside myself with gratitude. You have no idea how much I needed a break.
-
June 2023 by Jeff Lau
Came here on a Saturday morning for our first mini Cooper Service appointment. Upon arrival, one of the attendants came out to greet us. Bobby Ly was our service advisor and was very friendly and professional. Quoted us 90 mins for the service but took less than 1 hour. We walked over to IHOP for breakfast while the car was being serviced. Upon return to pickup the vehicle, the cashier was prompt with his service. We also purchased some touch up paint and the parts guy was nice and knowledgeable. Would recommend this dealer for your includes Mini Cooper Service.
-
May 2023 by Prof. M
Mike Gomez Sales Consultant provided excellent service. Showed and searched for a selection of Mini S Red Convertibles.Thank you,Marvin M / Lily Q
-
March 2023 by Jean Yeh
I bought a 2021 mini, 2 years old, 11k miles. I took my car to dealer for service today. They prepared the paperwork and told me ahead that it’s the time to replace the rear break pads……?? Do you want to get a mini? Think about it
-
March 2023 by Ryan Long
Came by here to test drive a Mini Cooper SE. They only had one in stock, and it was not the one I wanted, but Javier was so great: gave me a lot of information and insight into the car and the brand. No pressure, just really nice.
