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August 2023 by John
Tony was super super helpful. He has a smile on his face and gives you good vibes and good energy. I did not think an experience at an AT&T store could be fun, but he is genuinely a good person
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August 2023 by Mike G
Dropped in for a charger and Tony was of great help! He went out of his way to help me with my charger problem. Thank you Tony!
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August 2023 by Velasis Asistores
Tony and William were excellent helped me more than the others Att store nearby. Definitely come back here. Give them a raise
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August 2023 by Jorge Aceituno
Tony and his team went beyond than my expectations. Recommend this store. Awesome service
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July 2023 by Shelia Lewis
Came in Mountain View store after dealing with an idiotic person on the phone. Alexis was very patient with me and helped me out. I walked out a happy person again. Thank you Tony for your assistance as well. Great job guys
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July 2023 by Brian Dohler
Super awesome experience with William who helped me get my old number set up on a new phone with a new Sim card after losing my old phone. Great technical knowledge and customer service.
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June 2023 by John Chou
Went to store during business hours. There is a sign on the door that says “on lunch.” Even if someone called in sick, there should be an indication of when they will be back from lunch. I’ve seen three customers walk by and leave in 5 minutes.
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June 2023 by Michael Foni
As soon I walked in Tony and and Alex take me under their wing,explained me what all the deal that going on ,they doing the best they can they helping me answer all my questions, the best part I walk out the door with 2 new phone and Iam happy...
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March 2023 by Harrison B
Tony the manager is one of the best AT&T employees I’ve ever interacted with in my 15+ years of being a customer. He was able to handle an iPhone 11 Pro —> iPhone 14 Pro trade in for me, along with 3 accessories in a swift manner. All while helping THREE other customers simultaneously. Tony deserves a raise. Alex was the other employee who was also working / handling the busy crowd of people and he was professional and nice!
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March 2023 by Austin Guerra
Great, knowledgeable, friendly staff on multiple occasions were able to help different matters at different times. Highly recommended store and it's not too busy.
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February 2023 by Vipur Andleigh (Vip)
Naj helped me troubleshoot an issue with my AT&T account that 3 different people in AT&T customer support could not solve. He solved it super quickly, tested my phone and I was on my way. Appreciate his help!
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January 2023 by Natalie Choi
Ask for Naj! I never thought that customer service could be relaxing before! As the only person on call, he calmly managed 3 people with ease. He explained the problems that he would work through in front of us. His expertise shown through, I believe he should be manager. The best part was when he made phone calls for customer service for us and grappled with wait times and such.
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January 2023 by Team Banuelos
Naj was my sales assistant who provided excellent customer service. He was very patient with my numerous questions and very knowledgeable about the service and phones offered. I would definitely recommend this AT&T store, for anyone who wants and easy experience changing phone carriers and getting First Net!
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January 2023 by Lijian Wan
I came here at 7:50 pm (10 minutes before the store close) to ask for a replacement of a sim card. Joel helped me install and activate it on my old iPhone quickly and patiently. The best experience I had at any ATT!
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January 2023 by hjin park
Use this store , if you want to get secretively charged for unwanted services.I would rather give 0 stars for this store.I visited this store just before Christmas to activate a service for my kid's apple watch. The service representative (Najibullah) tried to convince me to change my internet plan to AT&T which I refused. I got my kid's watch activated and returned home.After some days, I received an AT&T mail says, I was enlisted in a plan for Apple Watch Protection Plan, which I didn't agreed to have. At the store the representative never even mentioned about protection plan. I can only consider that the plan is added without my consent, or even any mentions.This is NOT an customer experience expected for AT&T sized company, but a service expected when one deals with street sellers.I'm really disappointed with this AT&T store and representative.I used to have a appropriate experience at the other AT&T stores (usually bigger ones).
